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Hilton Galveston Island Resort

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Hilton Galveston Island Resort
Hilton Galveston Island Resort
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2,011 Reviews from our TripAdvisor Community

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Showing 1,980: English reviews
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Reviewed yesterday NEWvia mobile

We loved having a balcony with ocean view. Room was nice and clean. Beds and pillows were comfortable. Check-in was easy and I was thrilled that I was allowed early check-in at 10 am! The pool area was neat and clean. Hot tub could have been a bit warmer and sand cleaned out from the bottom. Parking was easy and...

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Helpful?
Thank Cindy E
Denver, Colorado
HOTEL’S FAVOURITE REVIEW
Reviewed 18 January 2017 via mobile

We only stayed one night here, wish we had been able to stay longer. Beautiful hotel and very helpful staff! We had an awesome view of the ocean from our balcony and watched the parade going on down on Seawall Blvd from our room. Planning on a return visit that will be much longer!

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Helpful?
1Thank valorier357
About Hotel's Favourite Review
COtravler77, Manager at Hilton Galveston Island Resort, responded to this review

It is awesome to hear that you enjoyed your stay at our property and you are looking forward to returning in the near future. Thank you for your business and we will see you hopefully this summer for a great vacation.

Waco, Texas
Reviewed 4 days ago NEWvia mobile

We stayed there the night before our cruise the hotel was really nice and in a great location, across from the beach. The staff was excellent in getting us into the rooms that we requested. They were very helpful and kind. If you stay there at least one night they will park your car in an off premises location and...

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Helpful?
Thank Carla1952
Management response:

Glad to hear you enjoyed your time while here at property! Please come back soon!

Houston, Texas
Reviewed 4 days ago NEW

Wonderful staff, clean hotel, fun pool and swim up bar. The location is close to many activities, including Pier fishing, shopping, the Pleasure Pier and restaurants. Beach is right across the street!!

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank cindyf130
Management response:

Thank you for your positive feedback about the property. Hope to see you in the near future.

San Francisco, California
Reviewed 5 days ago NEWvia mobile

When we arrived we were wonderfully greeted by all staff from Valet / Front Desk and the Executive Lounge. One person that stood out was Patti in the Executive Lounge she was very gracious and certainly went above and beyond when it comes to customer service. What a great concierge she was seeing it was our first time to Galveston...

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Helpful?
Thank kbl_12
Management response:

Thank you for your feedback and positive comments about the staff! I will pass on the comments to Megan and Patty. Hope your cruise is amazing! Hope to see you soon.

Reviewed 6 days ago NEWvia mobile

Great stay for a short trip with short notice, we were able to book a room hours before arriving! Awesome pool! Great service (Ajah was amazing!) Great help with our last minute decisions, and with giving us very helpful information about the island! Definitely will be visiting again!

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Helpful?
Thank Kaley H
Management response:

So glad to hear you had a great time at our property! Ajah is a great asset to the team and I will definitely pass your along your comments to her and the rest of the staff. Can't wait to have you back!

Houston, Texas
Reviewed 1 week ago via mobile

For years we've stayed at the Sheraton Four Points but decided to use HH points to stay here. It was definitely a good move. Very friendly staff, nice pool the kids loved. The room itself was nothing noteworthy. The main issue is the lack of two queen beds for a family. We knew it was two doubles when we booked...

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Helpful?
Thank Elyssa H
Management response:

Thank you for your review. I'm glad to hear that you enjoyed your stay. I took note on the comments about the cocktails and will be addressing them with the proper manager. Thank you for your business and hope to see you soon.

San Antonio, Texas
Reviewed 1 week ago via mobile

Upon driving up, back up of cars at valet, but no attendant in sight. Finally passed up cars and see attendant standing there just on side, not doing anything. Husband parked and went inside to check in, again no offer of assistance from guy on side. At check in (well after 6 pm), front desk clerk tells another one, "is...

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Helpful?
1Thank cattx01
Management response:

Thank you for your feedback about your experience. The service that you received from our property is not what our culture is known for. We are saddened about your comments about our hospitality and service. We are usually known for our friendliness and hospitable culture. I truly apologize about the experience and do hope you come back to the property...

Reno, Nevada
Reviewed 1 week ago

Bathroom and shower not clean. Staff outside of hotel restaurant excellent but restaurant staff overburded it seemed - slow to seat, take orders, to get meal and check when busy. Only 1 washer and dryer for entire hotel.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Rebecca R
Management response:

I am so sorry you found your bathroom and shower unacceptable. I can assure you that is not the standard in our hotel. We work hard to make sure our housekeepers keep each and every guest room and bathroom clean; my apologies. I hope you consider staying with us again. We’d love to have you as our guest to ensure...

Reviewed 1 week ago via mobile

I've been an hhonors member for a long time and have stayed at numerous Hilton properties. This one is way overdue for a major facelift. It feels old---and smells accordingly too. The floors have seen better days. Our room was skeevy (see pics). Hilton - it's time for some renovation.

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Helpful?
2Thank Tony M
Management response:

Thank you for your feedback and comments about renovation. Proper management teams will be addressed. I hope to see you in the near future!

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Unwind at Hilton Galveston Island Resort and enjoy a premier oceanfront location overlooking the Gulf of Mexico. Situated on the historic Seawall Boulevard at the 32-acre San Luis Resort, this Galveston hotel is within close walking distance of the beach, fishing piers, shopping and restaurants. Relax in a cozy guest room with elegant, ocean-inspired decor and marvel at breathtaking sea views form a private balcony, or choose a suite with separate living space. ... more   less 

Additional Information about Hilton Galveston Island Resort

Address: 5400 Seawall Boulevard, Galveston, Galveston Island, TX 77551-5874
Region: United States > Texas > Texas Gulf Coast > Galveston Island > Galveston
Price Range: ₹ 7,647 - ₹ 27,516 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Galveston Island Resort 3.5*
Number of rooms: 240
Reservation Options:
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Also Known As:
Hilton Galveston Island Hotel Galveston
Galveston Hilton
Hotel Style:
#4 On the Beach Hotel in Galveston
#4 Top resorts Hotel in Galveston
#4 Spa Hotel in Galveston
#5 Business Hotel in Galveston
#10 Romantic Hotel in Galveston
#12 Family Hotel in Galveston
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Galveston Island Resort staff and other travellers.
25 questions
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Questions? Get answers from Hilton Galveston Island Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms with balconies and ocean views”
 of 5 bubbles pcattell, 1 Mar 2017 | Read review
“Don't waste your hard earned Hilton Honors certificate on this one.”
 of 5 bubbles aspencreekfarm, 15 Feb 2017 | Read review
“Tenth floor was quiet & offers a fabulous beach view.”
 of 5 bubbles JudyK830, 15 Feb 2017 | Read review
“Shop around for restaurants. The one's on the island are very expensive generally.”
 of 5 bubbles djm20, 13 Feb 2017 | Read review
“Beautiful views of Texas coast and beach!!!”
 of 5 bubbles ChazZBoy, 6 Feb 2017 | Read review
5 of 5