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Hilton Galveston Island Resort

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Hilton Galveston Island Resort
Hilton Galveston Island Resort
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1,987 Reviews from our TripAdvisor Community

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Houston, Texas
Reviewed 2 days ago NEW

The rooms are clean and comfortable and the staff is friendly and well-trained. But the bathroom plumbing is old and faulty. Toilets require 2 to three flushes, fixtures require a very hard turn and even then sometimes remain dripping. Grout in tub area is covered with mold.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank markgN8422HD
COtravler77, Manager at Hilton Galveston Island Resort, responded to this review

Thank you for letting us know about our issues that we need to attend to. I will be passing these off to the Director of Engineering and Director of Housekeeping to correct for yourself and future guests. Thank you again for your business and we look forward to you returning in the near future.

Denver, Colorado
HOTEL’S FAVOURITE REVIEW
Reviewed 18 January 2017 via mobile

We only stayed one night here, wish we had been able to stay longer. Beautiful hotel and very helpful staff! We had an awesome view of the ocean from our balcony and watched the parade going on down on Seawall Blvd from our room. Planning on a return visit that will be much longer!

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Helpful?
Thank valorier357
About Hotel's Favourite Review
COtravler77, Manager at Hilton Galveston Island Resort, responded to this review

It is awesome to hear that you enjoyed your stay at our property and you are looking forward to returning in the near future. Thank you for your business and we will see you hopefully this summer for a great vacation.

Vancouver, Washington
Reviewed 4 days ago NEW

My wife & I stayed here for a quick little 3 night get-away. The best thing that I can say about this hotel is the staff. With the exception of the front desk staff at check-in, everyone we came in contact with during our stay were extremely friendly, helpful & appeared to really want us to feel welcome. Our room...

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Helpful?
1Thank TravelSinceRetired
COtravler77, Manager at Hilton Galveston Island Resort, responded to this review

Thank you for your kind words about the hotel and staff. We appreciate your business as there are no spare customers. I will be passing the comments of the AC unit to the engineering department and make this is corrected. Thank you once again and we look forward to you returning.

Wyoming, Illinois
Reviewed 6 days ago NEWvia mobile

Staff was great and helpful at every encounter we had with them. The hotel is just tired. Our bathroom had rusted door jams, rusted/pitted light fixtures. Simply put this location needs updating. Didn't live up to my Hilton expectations.

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Helpful?
Thank Ryan S
COtravler77, Manager at Hilton Galveston Island Resort, responded to this review

I am sorry to hear that your experience was a poor one. We are constantly looking at ways to improve our product and excel at customer service. I definitely will be sharing these comments about the hotel and staff with our management team. Thank you once again for your comments and business.

Minneapolis
Reviewed 1 week ago NEW

Using our Hilton Honors points, we booked this trip to celebrate our 1st wedding anniversary. I guess the staff must think "they didn't pay $$ for this stay...so we don't need to treat them well." We asked for an ocean view, but overlooked the parking lot; the bathroom had mold all around the tub; the fan sounded like a 747...

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Helpful?
Thank aspencreekfarm
COtravler77, Manager at Hilton Galveston Island Resort, responded to this review

I am taken back on what has been said about your stay and the service you had received. When you get a moment could you please contact me (Quinn B) to discuss your stay and how I can make it right. Thank you for your comments on letting us know what we are needing to correct and how to make...

Lindale, Texas, United States
Reviewed 1 week ago NEW

My husband and I attended a church conference held at the Galveston Convention Center and were fortunate to be able stay in this great hotel. We were on the tenth floor & the view was amazing. Even better was the service and amenities. We especially enjoyed the service of Natalie in the executive lounge where we had delicious coffee, snacks,...

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Helpful?
Thank Judy K
COtravler77, Manager at Hilton Galveston Island Resort, responded to this review

Thank you for your comments about the hotel and staff. We appreciate your business as we strive hard to offer a consistent product with exceptional service. Thank you once again and we look forward to you visiting in the near future.

Reviewed 1 week ago

Staff, room, hotel was excellent! I left my pillow with clothes in it on the lounger in the room telephoned later and the sweetest housekeeping lady went immediately to the room and retrieved it and held it for us to arrive back at the hotel. Amazing staff!

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Helpful?
Thank Anita R
COtravler77, Manager at Hilton Galveston Island Resort, responded to this review

This is awesome to hear that the staff is going above and beyond for our guests. Thank you once again and we look forward to you visiting in the near future.

Wescosville
Reviewed 1 week ago

We are taking a cruise out of Galveston in a couple of weeks and decided to go for a mini-vacation to scope out the area. We stayed at the Hilton Island Resort for $89 per night and were shocked to see the price go up to $369 a night when we leave for our cruise! That included parking for a...

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Helpful?
Thank djm20
COtravler77, Manager at Hilton Galveston Island Resort, responded to this review

Thank you for your kind words about the hotel and staff. We appreciate your business as there are no spare customers. I apologize for the small items that add up to the big picture that you did not receive. Once again we thank you for your business and we look forward to you returning in the near future.

Arlington, United States
Reviewed 1 week ago

This Hilton hotel was very clean the employees was great, I think family's and couples will love this hilton I wish the pool was up and running but it wasn't at our time of stay. We will be going back this summer and I can't wait.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Marqhita L
COtravler77, Manager at Hilton Galveston Island Resort, responded to this review

Thank you for your kind words about the hotel and staff. We strive hard to offer a consistent product with exceptional service. Thank you once again for your time and comments and we look forward to you returning in the near future.

Jacksonville, Texas
Reviewed 1 week ago

This hotel is on the beach in Corpus Christi. It is being remodeled so a few things were not available but use of a sister facility across the street was available for those that needed it. Rooms were modern and updated. Really enjoyed our stay!!!

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Plspenla
COtravler77, Manager at Hilton Galveston Island Resort, responded to this review

Thank you for your kind words about the hotel and staff. We appreciate your comments about the hotel and staff. We look forward to you returning in the near future.

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Unwind at Hilton Galveston Island Resort and enjoy a premier oceanfront location overlooking the Gulf of Mexico. Situated on the historic Seawall Boulevard at the 32-acre San Luis Resort, this Galveston hotel is within close walking distance of the beach, fishing piers, shopping and restaurants. Relax in a cozy guest room with elegant, ocean-inspired decor and marvel at breathtaking sea views form a private balcony, or choose a suite with separate living space. ... more   less 

Additional Information about Hilton Galveston Island Resort

Address: 5400 Seawall Boulevard, Galveston, Galveston Island, TX 77551-5874
Region: United States > Texas > Texas Gulf Coast > Galveston Island > Galveston
Price Range: ₹ 7,527 - ₹ 28,362 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Galveston Island Resort 3.5*
Number of rooms: 240
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hilton Hotels Direct, Orbitz, Priceline and Travelocity so you can book your Hilton Galveston Island Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Galveston Island Hotel Galveston
Galveston Hilton
Hotel Style:
#4 Top resorts Hotel in Galveston
#4 Spa Hotel in Galveston
#5 On the Beach Hotel in Galveston
#5 Business Hotel in Galveston
#10 Romantic Hotel in Galveston
#12 Family Hotel in Galveston
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Galveston Island Resort staff and other travellers.
25 questions
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Questions? Get answers from Hilton Galveston Island Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't waste your hard earned Hilton Honors certificate on this one.”
 of 5 bubbles aspencreekfarm, 15 Feb 2017 | Read review
“Tenth floor was quiet & offers a fabulous beach view.”
 of 5 bubbles JudyK830, 15 Feb 2017 | Read review
“Shop around for restaurants. The one's on the island are very expensive generally.”
 of 5 bubbles djm20, 13 Feb 2017 | Read review
“Beautiful views of Texas coast and beach!!!”
 of 5 bubbles ChazZBoy, 6 Feb 2017 | Read review
“Try somewhere else”
 of 5 bubbles laminrig, 5 Feb 2017 | Read review
5 of 5