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Holiday Inn Express Frisco

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130 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Frisco
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Showing 127: English reviews
Hinckley, Ohio
Reviewed 29 June 2016 via mobile

Our room was clean but that seemed to be it. The hallway carpets are terribly stained and the stairwells were filthy, walking over the same plate of food left there several days in a row even after calling customer service. Overflowing trash cans in the main area and dining room. Our room was not stocked with wash clothes, typically not...

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Helpful?
Thank jschemmel
IHGService, Guest Relations Manager at Holiday Inn Express Frisco, responded to this review

Dear jschemmel, Thank you for bringing your concern to our attention. I’m very sorry to hear about your disappointment regarding the hallway and the service you received on your recent stay. We would like to follow up with you. We have sent you a private message in an effort to obtain more information. I look forward to hearing back from...

Sarasota, Florida
Reviewed 27 June 2016

Stayed on fifth floor, facing north. Pros: -Attractive lobby -Nice breakfast room, food overall better than you typically find in this type hotel (free breakfast) -Front desk and other employees were friendly and efficient Cons: -One of the two elevators was broken most of our 3-day stay -Hallway carpet was badly in need of cleaning (not just vacuuming) -Housekeeping not...

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Helpful?
Thank gpreston24
IHGService, Guest Relations Manager at Holiday Inn Express Frisco, responded to this review

Dear gpreston24, Thank you for your feedback regarding your stay at Holiday Inn Express Frisco, TX. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about the lobby, breakfast and customer service. However, we’re sorry we fell below your expectation regaring the elevator, carpet conditon, housekeeping and the...

Lexington, KY, United Arab Emirates
Reviewed 22 June 2016

Our rooms were in great condition and were really comfortable. The lobby, breakfast area, and the meeting room were in great shape. The breakfast was awesome. The staff were delightful and very accommodating. The fitness room was the best I have used in a hotel of this kind.

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Helpful?
Thank Ronda S
Reno, Nevada
Reviewed 14 June 2016

I had high hopes for this hotel since it looks so nice by the photos, appearances are deceiving. I'm not a picky person by any means but this hotel was horrible! I've never written a bad review but I hope this helps somebody else with their decision. Our room had everything from loose tiles, mold in the shower to the...

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Helpful?
Thank HeatherV8
IHGService, Guest Relations Manager at Holiday Inn Express Frisco, responded to this review

Dear HeatherV8, Thank you for letting us know how your recent stay with us went. It is regretful to see that this visit was a disappointment, particularly with the maintenance on site being sub par and service received being a let down. I have sent you a private message to obtain more details about your stay. I look forward to...

Austin, Texas
Reviewed 14 June 2016 via mobile

My husband had a conference in the area so we thought we'd add a day in the area and bring our daughter to have a mini shopping vacation. We sorely regretted our stay in this hotel. Pictures of the hotel show a bright, modern, new looking hotel and they are so deceiving. The interior is shabby and filthy. The carpet...

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Helpful?
Thank readingrose77
IHGService, Guest Relations Manager at Holiday Inn Express Frisco, responded to this review

Dear readingrose77, Thank you for leaving a comprehensive review, highlighting not only the bad but also the good. We are glad to know you liked the friendliness of our staff. Your positive feedback encourages our team members to work even harder and consistently delight our guests. On the other hand, we would like to apologize for the experience you had...

North Little Rock, Arkansas
Reviewed 10 June 2016

This is the third time I've stayed at this property. A couple of years ago when I stayed it was very nice. At the end of December my husband and I stayed and it was beginning to get "questionable". This time...terrible! We were assigned a room on the first floor--first the carpeting in the hallway was beyond filthy and hadn't...

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Helpful?
Thank Kim197658
IHGService, Guest Relations Manager at Holiday Inn Express Frisco, responded to this review

Dear Kim197658, Thank you for writing a very detailed review regarding your stay. We regret to learn about your dismay towards the overall state of the room you were initially assigned to, which may have fallen way below your expectations. I have sent you a private message in order to obtain more information about your stay. We hope to hear...

Missoula, Montana
Reviewed 1 June 2016

The General Manager - Eugene Ryan, and the front desk staff (especially Yolanda!) really made my extended business stay GREAT!! People like this make work travel much easier to take! They even knew I was late for a business dinner and the shuttle driver was not available so Yolanda drove me personally! WAY Beyond the expected. Thank You guys!!

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Helpful?
Thank Ralph E
Texas
Reviewed 29 May 2016 via mobile

I stay in lots of hotels and in particular Holiday Inn. This hotel is filthy dirty. The hallway carpet needs a deep cleaning. Needless, to say the rooms are not any better. I don't think the sinks in the bathroom have been cleaned because of all the mold around the edge. Breakfast was mediocre. They were out of omelets, boiled...

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Helpful?
Thank booger1234
IHGService, Guest Relations Manager at Holiday Inn Express Frisco, responded to this review

Dear booger1234, Thank you for your feedback regarding your stay at Holiday Inn Express Frisco, TX. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about our staff. However ,we’re sorry we fell below your expectation regarding the hotel cleanliness, carpet condition and the pool cleanliness. We will...

McKinney, Texas
Reviewed 8 May 2016

So I wanted to start this review a little different, usually I would just give you the quick summary of how my stay was and how the staff was and so on. Well, this one requires a little bit more due to the level of disgust and surprise I experienced. I travel a lot, if you see all the reviews...

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Helpful?
1Thank James L
IHGService, Guest Relations Manager at Holiday Inn Express Frisco, responded to this review

Dear James L, Thank you so much for sharing your experience with our hotel. I would like to apologize for all the inconvenience you experienced with the overall condition and cleanliness of the rooms during your stay. I would like to follow up on this situation that is why I have sent you a private message to obtain more information....

Chennai, India
Reviewed 5 May 2016

Stayed here multiple times whenever I go on official trips. Nearby to shops like Target, bestbuy etc. Complimentary breakfast options is awesome. They offer free pick up and drop to nearby business locations.

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Helpful?
Thank chandu S
IHGService, Guest Relations Manager at Holiday Inn Express Frisco, responded to this review

Dear chandu S, Thank you for your recent stay at Holiday Inn Express Frisco, TX. We strive to give great and impressive service to all of our guests and it makes us happy to read we exceeded your expectations. We look forward to welcoming you back to our establishment. Once again thank you for the wonderful and kind words of...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
The Holiday Inn Express Frisco hotel is the newest addition to the North Dallas / Plano area. Our central location provides easy access to the Dr. Pepper Ball Park / Arena, FC Dallas Stadium, Strikz, Heritage Museum, Frisco Convention Center and so much more. Downtown Dallas, American Airlines Center, Cowboy Stadium, and Southfork Ranch are just a short drive away. Stroll through Central Park or shop 'til you drop at Stonebriar Mall, The Shops at Legacy and IKEA which provides you plenty of shopping, dining, and entertainment.Business travelers will appreciate that we keep you connected with our free wired and wireless high-speed Internet access, as well as copy and printer services in the 24-hour business center. Dr Pepper Snapple, Ericsson, and Siemens are just a few of the companies that call us home.Relax in your completely renovated room featuring a vibrant new contemporary look and thoughtful amenities, including a 40 inch flat panel TV, work station, mini refrigerator and microwave. If you’re hungry, you can head downstairs to our Suite Shop, which is open 24 hours. Enjoy a swim in our crystal-clear outdoor pool or energize in our full cardio Fitness Center. Whether planning a social occasion or a corporate meeting, our 1812 sq ft of meeting space and outside catering services will make your next event a success. Stay you and stay new with the Holiday Inn Express Frisco. ... more   less 

Additional Information about Holiday Inn Express Frisco

Address: 3400 Parkwood Blvd, Frisco, TX 75034-1968 (Formerly The Frisco Inn)
Region: United States > Texas > Frisco
Price Range: ₹ 7,040 - ₹ 12,060 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Frisco 3*
Number of rooms: 121
Reservation Options:
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Also Known As:
Holiday Inn Frisco (Plano/Stonebriar) Hotel Frisco
Frisco Holiday Inn
Hotel Style:
#10 Business Hotel in Frisco
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Frisco staff and other travellers.
2 questions
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Gaffney, South Carolina
over a year ago
Cary, North Carolina
over a year ago

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Questions? Get answers from Holiday Inn Express Frisco staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid this hotel until they get their act together.”
 of 5 bubbles 751joshm, 2 Aug 2016 | Read review
“Check to see if their "transition" is done!”
 of 5 bubbles Kim197658, 9 Jun 2016 | Read review
“Take a room overlooking the main road”
 of 5 bubbles arunabhm2014, 6 Mar 2016 | Read review
“Top floor close to the elevator. There elevators are very quiet.”
 of 5 bubbles Mur018, 18 Jan 2016 | Read review
“5th floor is definitely quiet and the elevators were adequate to get us quickly.”
 of 5 bubbles larrys601, 13 Jan 2016 | Read review
5 of 5