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The Grand Hotel Dallas

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101 Reviews from our TripAdvisor Community

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Showing 92: English reviews
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Reviewed 17 November 2016

When we checked in, we were told by a rude employee that there was a pet fee of $25 per day & a $100 deposit to stay in a updated room whether we had a pet or not. Because we didnt have it, they gave us a run down room that was nasty & had roaches. Wouldnt go to the...

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Thank Jeanne M
St Louis, MO
Reviewed 12 August 2016

Stayed here with my family for the 4th of July weekend. Our room had double beds and faced the pool area. Which got noisy at times. There was unfinished construction on our hall which seemed unsafe. Mr. Security walking around the property made me a little nervous. The room wasn't the best but we made due the two nights we...

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Thank brownsbeauty
Shreveport, Louisiana
Reviewed 8 August 2016

The staff is very rude and unprofessional. At 1:30 in the morning, roaches were crawling up the wall and on the headboard of the bed. furthermore, a mouse decided he wanted to come play hide and seek. When asked for the manager on duty, front desk say the manager is out of town for the night and upgraded our room...

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Thank Louisianaraisedl81
Hurst, Texas
Reviewed 6 August 2016

a wheelchair drug dealer, people outside harassing the patrons, lobbys smell of weed. just checked in and ready to check out. from the drug dealer wheel chair guy who mean mugs you everytime you go in and out of your room. to the guys sitting outside in their cars harassing and cat calling you. and cursing you out when you...

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Thank mgcllydlcs
Kentucky
Reviewed 28 July 2016 via mobile

Nasty- from the moment you walk in, it's nasty. I felt very unsafe and it seemed as if every other person coming or going was high on something. Go to our room, step out on the balcony, we find a box with 2 needles and syringes and a little baggie. Couldn't even get my $380 dollar refund until a manager...

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Thank chelebele79
Houston, Texas
Reviewed 12 April 2016

The location is good for me. I've stayed there a few times. In my experience some mattresses are as firm a boards of hardwood. Several rooms on the 2nd floor have carpets and drapes that have retained unpleasant odors. TV service is provided by DirecTV, but the video quality is about as fuzzy as an antenna TV from the 1970's....

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Thank Look4water34
Sabrina-GM, General Manager at The Grand Hotel Dallas, responded to this review

Thank you for choosing the Grand Hotel Dallas for your stay! We are working very hard to improve all conditions of our establishment. Your feedback will be a vital asset to helping us positively improve overall.

Reviewed 10 April 2016

avoid this hotel!!!!!! i stayed last year 2 nights, it was around 50 usd x night but it was a mistake, my wife almost kill me... its old, stinks, its like an hotel for criminals and homeless... PLEASE dont stay here!!

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Thank Eric E
Dallas, Texas
Reviewed 18 March 2016

rented a room for our anniversary, BIG MISTAKE!!! The night shift clerk was RUDE, didn't want to give us any information the hotel it's self and didn't know the area to tell us a good place to even have a nice dinner. The jack in the box and the subway are not nice to have a romantic dinner. Not only...

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2Thank Rain A
Reviewed 8 March 2016 via mobile

The hotel is not in a bad area, I have stayed in a very nice three star hotel that is located directly behind it, however this hotel was honestly a disgrace. Let me start by saying the weiver you sign when you first enter the hotel should be a warning that things are not in the up and up in...

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2Thank perreese
Dallas, Texas
Reviewed 20 February 2016 via mobile

I should have done more research before staying here. I normally do but was going because of illness. We stayed 3 nights and our room was not cleaned once, our TV had lines going thru it and was never fixed. I have never stayed in a hotel that cared less about their customers than this one. I did not get...

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3Thank eproctor1

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Amenities

Highlights
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access

Additional Information about The Grand Hotel Dallas

Address: 7815 LBJ Freeway, Dallas, TX 75251 (Formerly Quality Inn Conference Center)
Region: United States > Texas > Dallas
Price Range: ₹ 3,822 - ₹ 9,652 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — The Grand Hotel Dallas 2.5*
Number of rooms: 145
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Also Known As:
Quality Hotel Dallas
Quality Inn Dallas
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Questions & Answers

Here's what travellers have asked, with answers from The Grand Hotel Dallas staff and other travellers.
2 questions
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Questions? Get answers from The Grand Hotel Dallas staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Find another place to stay”
193jeannem, 16 Nov 2016 | Read review
“Double beds seem to be better than the King beds.”
Look4water34, 11 Apr 2016 | Read review
“There is nothing good about this place except for the beds being comfortable.”
kareno77, 26 Sep 2015 | Read review
“If you are willing to pay a little bit more than 1,000 dollars per month..stay at the Grand Hotel..”
HOBOSCRATCH8830, 23 Jun 2015 | Read review
“Don't stay here”
Vegas1011, 22 Jun 2015 | Read review
5 of 5