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Crowne Plaza Hotel Dallas Downtown

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1,190 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Hotel Dallas Downtown
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Showing 1,121: English reviews
Reviewed 26 May 2015 via mobile

Customer Service was great with the exception of maid service, we had to call two days in a row to have our room done. A perception of understaffing was the cause, the carpet in the hallway had a rough stench leading from folks using the pool area. The Parking Garage two way mirrors need to be replaced due to filth,...

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Helpful?
Thank DIbarraTrip
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear DIbarraTrip, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your review. We appreciate your comments and are sorry that you had issues with housekeeping. We will address your concerns with the parking garage management as well as with housekeeping to insure that future guests do not have the same experience. Thank you again...

quinlan
Reviewed 25 May 2015

Brought friends from Mich for a three day weekend downtown dallas and had stayed at Crowne Plaza downtown Dallas in March and decided to try it again. Couldn't have been more pleased with both rooms and courtesy of staff and ideal location to walk to places of interest. There was a party one evening next door and I waited until...

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Helpful?
Thank adventure455
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear adventure455, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your five star review. We are happy that you enjoyed your repeat stay with us and are sorry that due to the luck of the draw you were next to a partier. We are glad that Trip was able to assist you and will...

Louisiana
Reviewed 25 May 2015

I just want to thank the professional and friendly staff for taken care of my wife and daughter checking in late after the Renaissance Festival this past weekend. We have stayed at your hotel on numerous occasions in the past and have always received excellent and courteous service... not to mention my family loves the great balcony views of the...

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Helpful?
Thank Ted-Christy
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Ted S, Thank you or thank your family for staying with us at the Crowne Plaza Dallas Downtown and for your five star review. We appreciate your wonderful comments and we are always ready and willing to assist all of our guests. We look forward to future stays and hope to see you all again soon. Thank you again...

Riverside, California
Reviewed 23 May 2015 via mobile

Our airline lost our luggage and so they put us up at the Crowne Plaza. The staff was very friendly and provided us with basic needs items such as toothbrush & paste. The beds were clean and comfortable. We were refreshed for next day and luckily our luggage came in

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Helpful?
Thank fsandoval28
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear fsandoval28, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your five star review. We are happy that we were able to assist you with some of the basics, and very happy that you were refreshed for when your luggage actually arrived. Thank you again for staying with us. Sincerely, Brian Angerer Front Office...

London
Reviewed 21 May 2015

I found the room to be okay. The bedsheets were weird and kind of plasticky and I noticed the coverlet fabric piece that drapes across the bottom was dirty. Bar and hotel on premises and that was nice. Lots of options nearby walking. As everyone has mentioned the neighborhood is a bit gritty and dirty. There is a bus depot...

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Helpful?
Thank virgoqueenliz
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear virgoqueenliz, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your insightful review. More and more we are seeing our reviews have more to do with the surrounding area, that we really have no control over, than the hotel itself. We are sorry if the heavily patrolled area left you feeling insecure, and we...

Greeley, colorado
Reviewed 20 May 2015

I stayed this past weekend with nine middle schoolers in town for an academic competition. I was impressed with the cleanliness of the room - far above the usual hotel. The front desk people were friendly but usually overwhelmed with guests so wait times were long. The rooms are very worn appearing. The restaurant was always empty. We were served...

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Helpful?
Thank worldtraveler795
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear WorldTraveler795, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your comments. We want to apologize for your experience in this metropolitan downtown area that is heavily patrolled by the Dallas Police Department and Safety Patrol. Thank you again for staying. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown

A TripAdvisor Member
1 review
Reviewed 18 May 2015 via mobile

The hotel itself is fine but you really have to be careful walking anywhere due to the homeless and drug dealers. We walked back to the hotel after dinner on a Sunday night and witnessed a group of men passing drugs in exchange for money. This happened about 20ft from the hotel door. We will not stay there again.

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Thank A TripAdvisor Member
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Valued Guest and tripadvisor member, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your comments. We are sorry that you feel the way you do about staying with us again, especially since the area, though having elements of the less fortunate, is relatively safe. Perception is everything to us, and even though there...

Santa Fe, New Mexico
Reviewed 18 May 2015

Following a harrowing late night ride into town through rain and a freeway whistling with bullet like vehicles, our late check in was accommodated and the room was clean, spacious, and had a wonderful view. The next day after check out when I realized I'd left my phone charger, the super front desk team immediately gave me card access once...

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Helpful?
Thank jayboy711
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Jayboy711, Thank you from the Crowne Plaza Dallas Downtown for this review, but since we do not have and indoor pool, we can only assume you are speaking of another hotel. We appreciate the kind words about the staff and only hope you are speaking of us. Thank you again for your review. Sincerely, Brian Angerer Front Office Manager...

Austin, Texas
Reviewed 17 May 2015

Stayed here for a conference. I have several concerns: hotel airport shuttle, the rooms and the logistics of breakfast and location. shuttle: I made hotel shuttle reservations and followed all the steps outlined. Even called the hotel the night before and spoke with valet in charge of the shuttle service. They left me waiting at the airport for over an...

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Helpful?
1Thank Austininate
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Austininate, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your review. We are sorry you had issues with the complimentary shuttle service, and the delay had a lot to do with the rain storms and flight delays that occurred. Though your flight may not have been delayed, many were which caused difficulty picking...

Des Moines, Iowa, United States
Reviewed 16 May 2015 via mobile

I stayed here recently as part of a large group for a work meeting. The room was fine, though others in the party felt it was showing its age. The hotel is right by a bus transfer station, so it is not the best neighborhood, but we walked around and never had problems. Restaurants are nearby (walking distance, check out...

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Helpful?
Thank Jennifer B
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Jennifer B, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your comments. We are sorry for the noise associated with Downtown Dallas and for your balcony door, this issue has been corrected. We are also sorry that the area has the element of those less fortunate. Thank you again for staying with us....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Ideally situated in the heart of downtown, the Crowne Plaza® Hotel Dallas - Downtown provides travelers a home base with a short walk to the Dallas Convention Center and just six miles from Love Field Airport. Contemporary decor, elegant furnishings and signature Crowne Plaza® amenities provide a haven for business and leisure guests alike.Corporate and professional travelers enjoy easy access to the West End, Bank of America Plaza, Uptown McKinney Avenue, Renaissance Tower and Earl Cabell Federal Building. 30,000 sq. ft. of meeting space for up to 600, and perks such as a Crowne Meetings Director, a two-hour RFP response and a Daily Meeting Debrief. Our facility is certainly "The Place to Meet" among hotels in downtown Dallas, Texas and a great place to host a wedding, banquet or reception.Leisure guests also appreciate our hotel's convenient downtown locale. Dallas attractions, such as the West End district, American Airlines Center and the House of Blues, are less than a mile away, so you can easily walk to some of the major Dallas destinations.The Crowne Plaza® hotel Dallas - Downtown meets the needs of our guests with quality amenities, including 24-hour Fitness and Business Centers, an outdoor pool and our THRIVE Restaurant & Nightclub. Take advantage of the complimentary shuttle and sleep well with Crowne Plaza Sleep Advantage® amenities. ... more   less 

Additional Information about Crowne Plaza Hotel Dallas Downtown

Address: 1015 Elm St, Dallas, TX 75202-3126
Region: United States > Texas > Dallas > Downtown Dallas
Price Range: ₹ 8,116 - ₹ 14,989 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Hotel Dallas Downtown 3.5*
Number of rooms: 293
Reservation Options:
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Also Known As:
Dallas West End Hotel
West End Hotel Dallas
West End Dallas
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Hotel Dallas Downtown staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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