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Volleyball mom here again. We stayed here in January, the weekend of the 15th through the 17th. First of all, this is a sketchy part of downtown. Our volleyball team has almost always been able to stay at the Omni Dallas, so we didn't know...More
Response from Brian A, Front Office Manager at Crowne Plaza Hotel Dallas DowntownResponded 9 April 2016
Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your opinions. We appreciate the feedback and are sorry if the Downtown Dallas Area and our property did not meet your expectations. Thank you again for staying.
Really bad experience, my and my collegue were booked at the hotel for a conference with 4 months in advance, but the day we arrive we receive and email that the hotel got overbook so the relocate my collegue 12 miles away!!!!
We already have...More
Thank Juan Jose N
Response from Brian A, Front Office Manager at Crowne Plaza Hotel Dallas DowntownResponded 5 April 2016
Dear Juan Jose N,
Thank you for your comments regarding the Crowne Plaza Dallas Downtown and we are sorry we were in a situation where we had to relocate you or your colleague. Unfortunately there are times where this does happen and we want to...More
The hotel grounds are clean and well lit. The staff... everyone from the valet staff at the door to the front desk to the housekeeping... everyone was helpful and friendly. The room was clean and well cared for. The bed was comfortable and the linens...More
Thank Jil P
Response from Matthew K, Manager at Crowne Plaza Hotel Dallas DowntownResponded 17 April 2016
Hey there, Jil! We're so happy to hear you had a memorable experience the last time you were here. The last thing you should have to worry about while travelling is comfortable lodgings -- I'm thrilled we had the opportunity to be here for you....More
I got a good deal on this hotel so I can't really complain too much... But I'm assuming since you're reading this that you probably saw a good deal and you're wondering if it's too good to be true! Well first off, great service. Everyone...More
Response from Brian A, Front Office Manager at Crowne Plaza Hotel Dallas DowntownResponded 26 March 2016
Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and are sorry you had so many issues with our property. Thank you again for staying with us.
Stayed here for a convention & wished I had stayed elsewhere. Crowne Plazas seem to have an M.O. of being once nice hotels in a state of disrepair and this hotel was no exception. My room itself was fine, but the bathroom was very grungy...More
Thank Josh L
Response from Brian A, Front Office Manager at Crowne Plaza Hotel Dallas DowntownResponded 22 March 2016
Dear Josh L.,
Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your opinion. We are sorry you did not enjoy your stay with us, did not like the locals in the area of the hotel, and that our...More