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Crowne Plaza Hotel Dallas Downtown

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Crowne Plaza Hotel Dallas Downtown
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1,151 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Hotel Dallas Downtown
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Showing 1,086: English reviews
London, United Kingdom
Reviewed 25 June 2015 via mobile

The hotel itself is fine but a bit tired looking. Our first room the door didnt stay shut from the inside closing it so we asked to be moved and this is when we were met with rudeness from the front desk staff. They offered us a room with two tiny beds instead of the king we booked because they...

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Helpful?
Thank mememememe123
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear mememememe123, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your comments. We value your opinion, but want you to realize that you were not lied to by the front desk. To get you into a King room they sacrificed another persons reservation assignment, until your original room was repaired, cleaned and inspected. Again,...

Tyler, Texas
Reviewed 22 June 2015 via mobile

The price, location, cleanliness and staff were excellent. The room needs some work. Toilet ran, no top sheet on the bed, had to lean on the door to lock deadbolt, sliding door had no lock (although it would take a very determined criminal to swing down from the balcony above).

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Helpful?
Thank Pops A
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Pops A, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your comments. We are sorry you had so many issues with the room itself, but are glad that you enjoyed our staff and services. We will look into the issues with your room, so we may correct them for the next guest. Thank...

Reviewed 19 June 2015 via mobile

Very tired property in downtown dallas...did not feel safe. The desk staff were flat out rude...the concierge was the only one that seemed to have been customer service charm school. Crowne Plaza should be ashamed to put the brand name on this property.

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Helpful?
1Thank Daniel S
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Daniel S, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your comments. Though we know we cannot please all of our guest, there is no excuse for any lack of guest service. We will address this lack of training immediately, as we want nothing less than the best from our staff. Thank you...

San Francisco, California
Reviewed 17 June 2015

Many, many thanks to shuttle driver Amire who went out of his way to helpfully, professionally and responsibly transport us to/from the Crowne Plaza during Tropical Storm Bill while we were in town for the High School National Speech and Debate Tournament.

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Helpful?
3Thank mctravel185
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear mctravel185, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your terrific five star review. We are happy that Amire was able to make your stay a memorable on. Thank you again for staying and we hope to see you again. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown

Paducah, Kentucky
Reviewed 14 June 2015 via mobile

Reading the other reviews about this hotel may be nervous that I had already booked it for an upcoming conference. I have to admit once I got there I was quite pleased with the hotel! I had no issues with parking, our room was great, and hotel staff was great! You have to remember this is an older hotel in...

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Helpful?
Thank travlrgrl01
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear travlrgrl01, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your pleasantly surprising five star review. We are glad that you enjoyed your stay with us and understand the challenges of a bustling downtown location in a major metropolitan area. Thank you again for staying with us and for your comments. We wish you...

San Jose, California
Reviewed 14 June 2015 via mobile

How have they screwed up? Let me count the ways. First they changed our reservation and put my husband and me in a room with a single bed. Then, they "upgraded" us to a suite with broken air conditioning and it was 82 degrees in our room by 8 am. Then we took the stairs since we had only to...

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Helpful?
1Thank Tripready_11
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Valued Guest, Thank you for staying with you at the Crowne Plaza Dallas Downtown and for your opinions of our property. Though we do not know the exact date of your stay, we will do our best to look into the situation with your air conditioning. As for the stairwells, they are marked fires escapes and not actual stairwells....

Addison, Texas
Reviewed 14 June 2015

I truthfully wasn't expecting much from this hotel but to my surprise, it was very great. The overall decor was was a little older but it was kept very clean and was very comfortable. But what set it apart and made it exceed my expectations was the great customer service. Michael with guest services made a big difference in my...

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Helpful?
Thank karlg10
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear karlg10, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for the great five star review. We are glad you enjoyed your stay with us and are delighted that Michael was able to assist you so much. We will make sure Michael hears of your praise. Thank you again for staying with us. We wish...

Bluff Dale, Texas
Reviewed 13 June 2015

The staff was amazing and very helpful, the room was everything we expected, food was great. We are already planning our next trip and will definitely be staying here. Could not have expected anything more.

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Helpful?
Thank Rebecca R
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Rebecca R, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your wonderful five star review. We are glad that you enjoyed your stay with us and we wish you many happy returns. Thank you again for staying with us. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown

Lawrenceville, Georgia
Reviewed 13 June 2015 via mobile

Was there for 5 days on business combined with family. Good location. The cleaning staff does a great job to make this outdated hotel look good. The shuttle service is not reliable. Taxi is over priced. Most of the things to see are within walking distance. Use uber if you have to go further.

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Helpful?
Thank Mimi M
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Mimi M, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your comments. We appreciate your opinion and apologize for any issues you had with out shuttle service. Thank you again for staying with us. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown

Reviewed 11 June 2015

I liked that the hotel provided a shuttle to and from the airport. It also took us to places within a 3 mile radius of the hotel. Thrive restaurant and bar was okay but very expense. The breakfast is not free and it cost $14.95. The room was clean and the staff was nice. We enjoyed our stay at this...

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Helpful?
Thank Keena M
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Keena M, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your comments. We are happy that you enjoyed your stay with us and will look into coming up with a more economical menu for Thriive. Thank you again for staying and for your comments. We look forward to many happy returns. Sincerely, Brian...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Ideally situated in the heart of downtown, the Crowne Plaza® Hotel Dallas - Downtown provides travelers a home base with a short walk to the Dallas Convention Center and just six miles from Love Field Airport. Contemporary decor, elegant furnishings and signature Crowne Plaza® amenities provide a haven for business and leisure guests alike.Corporate and professional travelers enjoy easy access to the West End, Bank of America Plaza, Uptown McKinney Avenue, Renaissance Tower and Earl Cabell Federal Building. 30,000 sq. ft. of meeting space for up to 600, and perks such as a Crowne Meetings Director, a two-hour RFP response and a Daily Meeting Debrief. Our facility is certainly "The Place to Meet" among hotels in downtown Dallas, Texas and a great place to host a wedding, banquet or reception.Leisure guests also appreciate our hotel's convenient downtown locale. Dallas attractions, such as the West End district, American Airlines Center and the House of Blues, are less than a mile away, so you can easily walk to some of the major Dallas destinations.The Crowne Plaza® hotel Dallas - Downtown meets the needs of our guests with quality amenities, including 24-hour Fitness and Business Centers, an outdoor pool and our THRIVE Restaurant & Nightclub. Take advantage of the complimentary shuttle and sleep well with Crowne Plaza Sleep Advantage® amenities. ... more   less 

Additional Information about Crowne Plaza Hotel Dallas Downtown

Address: 1015 Elm St, Dallas, TX 75202
Region: United States > Texas > Dallas > Downtown Dallas
Price Range: ₹ 5,854 - ₹ 13,409 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Hotel Dallas Downtown 3.5*
Number of rooms: 293
Reservation Options:
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Also Known As:
Dallas West End Hotel
West End Hotel Dallas
West End Dallas
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Hotel Dallas Downtown staff and other travellers.
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Questions? Get answers from Crowne Plaza Hotel Dallas Downtown staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High Floor”
 of 5 bubbles HerrFUDGE, 3 Dec 2016 | Read review
“ask if there are quiet rooms”
 of 5 bubbles ip_diva, 19 Nov 2016 | Read review
“I like my room in 19th floor”
 of 5 bubbles jacklendf, 15 Nov 2016 | Read review
“Ask for high room”
 of 5 bubbles terryc617, 18 Oct 2016 | Read review
“Great views from higher floors.”
 of 5 bubbles teebee1984, 8 Oct 2016 | Read review
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