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Crowne Plaza Hotel Dallas Downtown

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1,203 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Hotel Dallas Downtown
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Showing 1,134: English reviews
Poteet, Texas
Reviewed 1 September 2015 via mobile

From the moment I arrived the staff was top notch. Friendly, helpful and attentive staff makes staying at a hotel really great. The check in was great and the staff was super friendly. The room was clean and every thing made my stay pleasant. It was at check out that things got icky. The guy in the suit was busy...

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Helpful?
Thank Irene R
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Irene R, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your four star experience. We appreciate the feedback and are glad you enjoyed your experience with us, except for the uniformed gentleman that we will look into. Thank you again for staying with us and for sharing your experience. We wish you...

TULSA
Reviewed 30 August 2015

Staff was really nice with prompt service of any need I had... We had a great vacation... The location was great few minutes away from the Science Museum and JFK depository room were clean pool had a great view!!!!

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Helpful?
Thank alicegracey
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear alicegracey, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your four star experience. We appreciate the feedback and are glad you had a great vacation. We look forward to seeing you again and wish you many happy returns. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown

Brooklyn, New York
Reviewed 29 August 2015

Nice hotel. The staff at the front desk were very nice. Loved my room, I had a king size bed all to myself. Close to the DART system. This hotel is in a great location, there are a lot of great places to eat in the area. The only one thing I did not care about is there is no...

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Helpful?
Thank Rece102
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Rece102, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your four star experience. We appreciate the feedback and are glad you enjoyed your stay with us. FYI, we do have some rooms with microwaves, so please do not hesitate to request this when booking a room in the future. Thank you again...

Reviewed 27 August 2015 via mobile

The Crowne plaza hotel in Dallas is a perfectly located modern hotel in the centre of downtown Dallas. The hotel itself was clean and up to date with great facilities including a pool and gym. The rooms were a good size and well designed. The best feature about the hotel is it's location. It's only a few minutes walk from...

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Helpful?
Thank Ciaran M
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Ciaran M, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your wonderful four star experience. We appreciate the feedback and the raving about our location. We are glad you enjoyed your stay with us and wish you many happy returns. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown

Bolingbrook, Illinois
Reviewed 25 August 2015

I chose this hotel because of the past great experiences I had with Crowne Plaza's and the proximity to the Dallas Convention Center. I was in room 1134 for 6 days, had a view of the 9th floor pool. The room was clean but when you stepped into the room you hear a noise that you can't quite put your...

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Helpful?
Thank Van J
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Valued Guest, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your opinion. Did you report your engineering issues to the front desk? Did an engineer come by to address your concerns? We are aware you asked to change rooms, but did you allow us the opportunity to correct the issues that were...

Preston, United Kingdom
Reviewed 24 August 2015 via mobile

I will start with a positive...its position is ideal for conferences. After that everything is poor or very poor! Staff are unreliable, I complained three times to staff including a manager about room service which was non existent and never got a response from any of them after promising they would get back to me. When they say they will...

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Helpful?
Thank jbmcv1
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Valued Guest, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your opinion. We are sorry you had issues with room service and our response in regards to its operations. Thank you for letting us know about your experience and again thank you for sharing your opinion. Sincerely, Brian Angerer Front Office Manager...

Seguin, Texas
Reviewed 20 August 2015

I was told since I had a bad experience with shuttle service and being lied to by your staff that I would be refunded cost of my room. It's been over 2 weeks and I still don't see a credit to my account!

Review collected in partnership with this hotel
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Thank trp522
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Valued Guest, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your opinion. If you booked through a third party, it is not within our power to get your money refunded expiditionally. Please contact our booking partner if you have not recieved your refund. Thank you again for staying. Sincerly, Brian Angerer Front...

Ocean City, New Jersey
Reviewed 19 August 2015

Best part of the trip was the room was clean but dated. Housekeeping and a doorman named "Dre" carry this place. Hallways shabby, front desk indifferent, front drive filthy. On check in on a 107 degree day the pool was closed for an "eXXXotica VIP party" and yes it looked exactly like the title. People were loud, foul mouth and...

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Thank lmsr2015
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Guest, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience and opinion. We are host to many groups, conventions and special events, and we do not discriminate against any group people or their life choices. There is no excuse for any debris left in our driveway regardless of what it was,...

Dallas, Texas
Reviewed 16 August 2015

Agree the lobby is very nice. However, the double-bed room was drab and old-feeling. Flashback from the 80s. Bathroom? Well, a small sink area and an even smaller toilet/bathtub shower combo. The shower curtain wasn't wide enough for the tub so water wasn't contained. No exhaust vent. Toilet literally between tub and door. Mattresses not firm. I'd like to give...

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Helpful?
Thank Pam2911
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Valued Guest, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience with us. We are sorry you did not enjoy your room or stay with us and will look into your issues and work on correcting them. We appreciate your feedback and are glad you did enjoy the service received from...

Frisco, Texas
Reviewed 14 August 2015 via mobile

We chose the Crowne Plaza for a one night stay for our wedding anniversary. The lobby area looked quite nice although the person on reception when we checked in didn't seem overly happy in their job. The corridors didn't reflect the lobby decor and was very dated. Upon arriving at our room we found it had 2 separate beds. When...

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Helpful?
Thank Louise M
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Louise M, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience with us. We are sorry that we were sold out during your stay and unable to change your room as requested or give you an upgrade. We are also very disappointed that our staff, though unable to change your room,...

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Ideally situated in the heart of downtown, the Crowne Plaza® Hotel Dallas - Downtown provides travelers a home base with a short walk to the Dallas Convention Center and just six miles from Love Field Airport. Contemporary decor, elegant furnishings and signature Crowne Plaza® amenities provide a haven for business and leisure guests alike.Corporate and professional travelers enjoy easy access to the West End, Bank of America Plaza, Uptown McKinney Avenue, Renaissance Tower and Earl Cabell Federal Building. 30,000 sq. ft. of meeting space for up to 600, and perks such as a Crowne Meetings Director, a two-hour RFP response and a Daily Meeting Debrief. Our facility is certainly "The Place to Meet" among hotels in downtown Dallas, Texas and a great place to host a wedding, banquet or reception.Leisure guests also appreciate our hotel's convenient downtown locale. Dallas attractions, such as the West End district, American Airlines Center and the House of Blues, are less than a mile away, so you can easily walk to some of the major Dallas destinations.The Crowne Plaza® hotel Dallas - Downtown meets the needs of our guests with quality amenities, including 24-hour Fitness and Business Centers, an outdoor pool and our THRIVE Restaurant & Nightclub. Take advantage of the complimentary shuttle and sleep well with Crowne Plaza Sleep Advantage® amenities. ... more   less 

Additional Information about Crowne Plaza Hotel Dallas Downtown

Address: 1015 Elm St, Dallas, TX 75202-3126
Region: United States > Texas > Dallas > Downtown Dallas
Price Range: ₹ 7,320 - ₹ 15,028 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Hotel Dallas Downtown 3.5*
Number of rooms: 293
Reservation Options:
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Also Known As:
Dallas West End Hotel
West End Hotel Dallas
West End Dallas
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Questions & Answers

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Questions? Get answers from Crowne Plaza Hotel Dallas Downtown staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Hope you do not get room like our one”
1charlie, 22 Apr 2017 | Read review
“Upper levels to look out further.”
meerk, 22 Mar 2017 | Read review
“Stay away.”
Tripallyn, 21 Mar 2017 | Read review
“Choose quieter floors higher up.”
Kazaglen1, 27 Feb 2017 | Read review
“19th floor has a good view”
d0raliv, 11 Feb 2017 | Read review
5 of 5