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Crowne Plaza Hotel Dallas Downtown

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Traveller (276)
Room & Suite (287)
Dining (38)
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Overview
  • Excellent34%
  • Very good23%
  • Average21%
  • Poor11%
  • Terrible11%
Travellers talk about
“west end”(53 reviews)
“walking distance”(55 reviews)
“jfk museum”(26 reviews)
Free Wifi
Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
3 Star Hotel
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,394)
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All reviewswest endwalking distancejfk museumfloor museumrooftop poolan older hotelamerican airlines centerbusiness tripshuttledartconcertmeeting
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281 - 285 of 1,315 reviews
Reviewed 30 August 2016

I recently stayed at this hotel for 2 nights over a weekend. I was a little nervous after reading some of the reviews but I found the hotel to be just fine for a short stay. I would say it's a solid 3 star property....More

Thank Elliott S
Response from Brian A, Front Office Manager at Crowne Plaza Hotel Dallas DowntownResponded 31 August 2016

Dear Elliott S, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and the many details you provided about our property. Thank you again for staying with us. Sincerely, Brian Angerer Director of...More

Reviewed 29 August 2016

In Dallas for a business trip, Crowne Plaza offered shuttle service to the convention center for my meetings. Clean room, very nice staff, the fastest check in I've ever had. The breakfast buffet was not all that great, lots of food but just standard hotel,...More

Thank 85Mick007
Response from Brian A, Front Office Manager at Crowne Plaza Hotel Dallas DowntownResponded 30 August 2016

Dear 85Mick007, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and we are sorry that you did not enjoy our restaurant's breakfast buffet. Thank you again for staying with us and we...More

Reviewed 25 August 2016 via mobile

I visited during a dangerous time for that area and the hotel provided extra care for our safety. I liked my 9th floor room overlooking the pool area. For the most part noise was at a minimum for the city. I only had the last...More

Thank NAMAHM
Response from Brian A, Front Office Manager at Crowne Plaza Hotel Dallas DowntownResponded 25 August 2016

Dear NAMAHM, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your four star review. We appreciate the feedback and wish you many happy returns. Sincerely, Brian Angerer Director of Front Office Operations Crowne Plaza Dallas Downtown

Reviewed 23 August 2016 via mobile

While in Dallas getting my son situated in his college dorm, we stayed at the downtown Dallas Crown Plaza Hotel for two nights, August 11 and August 12, 2016. I must say they have the best front desk clerk, Mr. Shunte Nettles. He made sure...More

Thank monica l
Response from Brian A, Front Office Manager at Crowne Plaza Hotel Dallas DowntownResponded 25 August 2016

Dear Monica, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your four star experience. We appreciate the feedback and will be sure to make sure Mr. Nettles is rewarded for his excellent service. Thank you again for staying...More

Reviewed 22 August 2016 via mobile

came to town for concert so stopped here. ill hit ya with that bad, staff is very snooty and unhelpful, i disagree with having to pay for parking when you stay, i thunk if the sheets are stained toss them and get new ones, reason...More

1  Thank nessab1990
Response from Brian A, Front Office Manager at Crowne Plaza Hotel Dallas DowntownResponded 24 August 2016

Dear nessab1990, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your opinions. We appreciate the feedback and are very surprised that you found our staff snooty and unhelpful, that is the exact opposite of most of the reviews...More

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About
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Pool
Room Service
Restaurant
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Shuttle Bus Service
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
US$ 125 - US$ 263 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$ 125 - US$ 263 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Add Photo Photos
Traveller (276)
Room & Suite (287)
Dining (38)
Pool & Beach (28)
Amenities (42)
Business Centre & Event Rooms (11)
Questions & Answers
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Jen S
21 April 2018|
AnswerShow all 4 answers
Response from Ross M | Reviewed this property |
Yes, there is an iron. No idea. On the pool towels. This hotel is a dump. I would avoid it.
2
Votes
jessica a
5 March 2018|
AnswerShow all 5 answers
Response from michaela3640 | Reviewed this property |
There is a great neighborhood sushi bar just about 2 blocks away, across the street, When exiting front of hotel head left.
0
Votes
Room Tips
"Your best bet is to ask for a room at another hotel"
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"East side balcony rooms have locked doors but the neon lights look pretty @ night"
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"Find a different hotel for a good night sleep."
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"We stayed in 17 th floor everything was fine"
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