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Crowne Plaza Hotel Dallas Downtown

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Crowne Plaza Hotel Dallas Downtown
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1,174 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Hotel Dallas Downtown
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Showing 1,106: English reviews
Dallas, Texas
Reviewed 16 August 2015

Agree the lobby is very nice. However, the double-bed room was drab and old-feeling. Flashback from the 80s. Bathroom? Well, a small sink area and an even smaller toilet/bathtub shower combo. The shower curtain wasn't wide enough for the tub so water wasn't contained. No exhaust vent. Toilet literally between tub and door. Mattresses not firm. I'd like to give...

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Helpful?
Thank Pam2911
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Valued Guest, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience with us. We are sorry you did not enjoy your room or stay with us and will look into your issues and work on correcting them. We appreciate your feedback and are glad you did enjoy the service received from...

Frisco, Texas
Reviewed 14 August 2015 via mobile

We chose the Crowne Plaza for a one night stay for our wedding anniversary. The lobby area looked quite nice although the person on reception when we checked in didn't seem overly happy in their job. The corridors didn't reflect the lobby decor and was very dated. Upon arriving at our room we found it had 2 separate beds. When...

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Helpful?
Thank Louise M
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Louise M, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience with us. We are sorry that we were sold out during your stay and unable to change your room as requested or give you an upgrade. We are also very disappointed that our staff, though unable to change your room,...

Reviewed 13 August 2015

Not the staff - The Hotel - I have stayed at lot of Hotels over the years this rank very low on that list. In several words just worn out. Carpet dirty and stained shower not clean, pool was worst than many pool in the Middle East, gym had inoperable machines, AC worked poorly, and room service was served cold....

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Helpful?
Thank Matthew P
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Matthew P, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We are sorry that you had such a poor experience with us and want you to know we will look into all of the issues you brought to our attention in your review. Thank you again for staying with us....

Reviewed 13 August 2015 via mobile

Like the other reviews say, the building is older so $200 a night is silly. We went through a third party website and got a king size room for $99. However, when we finally arrived to the front desk, Michael tried to get us to sign for a $200 room. We said that's not what the reservation was for and...

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Helpful?
Thank Dothecancan
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Dothecancan, Dear Holly B, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your four star review. We appreciate you sharing your experience with us, and what an interesting experience it seemed to be. Thank you again for staying with us and we wish you many happy returns. Sincerely, Brian Angerer Front Office Manager...

Houston, Texas
Reviewed 13 August 2015

They were very busy with a large convention As Staff was stressed but handled things well and was very surprised Room Service was as quick under 15 minutes considering how busy hotel was! I would definitely stay there again and nightclub was busy however after long workdday rest was all I could think about!

Review collected in partnership with this hotel
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Thank John G
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear John G, Dear Holly B, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your five star review. We appreciate you sharing your experience with us, and are glad you enjoyed your stay. Thank you again for staying with us and we wish you many happy returns. Sincerely, Brian Angerer Front Office Manager Crowne...

Okehampton, United Kingdom
Reviewed 13 August 2015 via mobile

So after ending up in the middle of a photo shoot on the rooftop pool, the girls and I decided to get a celebratory McDonalds behind the Crowne. It was there in which we were greeted with the fright of our lives. Thousands of people stampeded towards us, shouting terrible things. We ran, of course, back to the hotel. On...

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1Thank Holly B
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Holly B, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your five star review. We appreciate you sharing your experience with us, and what an interesting experience it seemed to be. Thank you again for staying with us and we wish you many happy returns. Sincerely, Brian Angerer Front Office Manager Crowne Plaza...

Redmond, Oregon
Reviewed 12 August 2015

I had an infestation of bedbugs . They initially responded positively but then completely dropped the ball. I would stay anywhere in Dallas except at this property. They acted like they cared, but they didn't .

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Thank ellenjwp
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Thank you for your feedback.

Tampa, Florida
Reviewed 12 August 2015

Very average hotel with average rooms. Super nice people but the property is old and needs updating. Got to the hotel and was told the room was not ready. Interestingly they would not let us use the pool area while we waited (saying we could drink in the bar instead)... for insurance reasons. The room itself was dark and kind...

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Helpful?
Thank RokDude
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear RokDude, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your honest opinion. We appreciate your feedback and sharing your experience. Even though and older property we always give the best in service possible. Thank you again for your comments, suggestions and feedback. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown

Caracas, Venezuela
Reviewed 11 August 2015

Good accomodation experiencie but poor restaurant services . the people of restaurant must be atendance in the way as IHG standard waitress was very unfrendly and the food quality and availability, as per waitres indication, was really not good. The Hotel must be employee personeel which really wants to serviices to the hotel visitor and also a restaurant manager I...

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Thank H2625EBalex
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear H2625EBalex, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your five star review. We appreciate you sharing your experience with all of us and apologize for the issues you had with our restaurant staff. We definitely thank you for your opinion and suggestions and will address each of your issues appropriately. Thank you...

Broken Arrow, Oklahoma
Reviewed 10 August 2015 via mobile

We came to Dallas and stayed here this weekend(August 7 and 8). It was my husband and I and two 12 year old girls. The Lobby is very nice, the restaurant is not so great. The food is ok at best and you pay triple the price it should be for the quality. We stayed in room 926 and had...

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2Thank kendallnewman
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear kendallnewman, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your opinion of our hotel. We are sorry that you did not catch us at our best, with all of the activities going on inside the hotel and out. We strive to satisfy all of our guests and are truly sorry we did...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Ideally situated in the heart of downtown, the Crowne Plaza® Hotel Dallas - Downtown provides travelers a home base with a short walk to the Dallas Convention Center and just six miles from Love Field Airport. Contemporary decor, elegant furnishings and signature Crowne Plaza® amenities provide a haven for business and leisure guests alike.Corporate and professional travelers enjoy easy access to the West End, Bank of America Plaza, Uptown McKinney Avenue, Renaissance Tower and Earl Cabell Federal Building. 30,000 sq. ft. of meeting space for up to 600, and perks such as a Crowne Meetings Director, a two-hour RFP response and a Daily Meeting Debrief. Our facility is certainly "The Place to Meet" among hotels in downtown Dallas, Texas and a great place to host a wedding, banquet or reception.Leisure guests also appreciate our hotel's convenient downtown locale. Dallas attractions, such as the West End district, American Airlines Center and the House of Blues, are less than a mile away, so you can easily walk to some of the major Dallas destinations.The Crowne Plaza® hotel Dallas - Downtown meets the needs of our guests with quality amenities, including 24-hour Fitness and Business Centers, an outdoor pool and our THRIVE Restaurant & Nightclub. Take advantage of the complimentary shuttle and sleep well with Crowne Plaza Sleep Advantage® amenities. ... more   less 

Additional Information about Crowne Plaza Hotel Dallas Downtown

Address: 1015 Elm St, Dallas, TX 75202
Region: United States > Texas > Dallas > Downtown Dallas
Price Range: ₹ 7,863 - ₹ 13,912 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Hotel Dallas Downtown 3.5*
Number of rooms: 293
Reservation Options:
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Also Known As:
Dallas West End Hotel
West End Hotel Dallas
West End Dallas
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Hotel Dallas Downtown staff and other travellers.
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Questions? Get answers from Crowne Plaza Hotel Dallas Downtown staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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