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Crowne Plaza Hotel Dallas Downtown

1,361 reviews
#130 of 212 Hotels in Dallas
Traveller (268)
Room & Suite (162)
Dining (32)
  • Excellent34%
  • Very good23%
  • Average21%
  • Poor11%
  • Terrible11%
Travellers talk about
“west end”(49 reviews)
“walking distance”(54 reviews)
“jfk museum”(26 reviews)
Free Wifi
Breakfast Buffet
Non-Smoking Hotel
Airport Transportation
3.5 Star Hotel
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4 Mar5 Mar
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Reviews (1,361)Write a Review
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1 - 5 of 1,284 reviews
Reviewed 3 days ago

My stay at the Crowne Plaza Dallas Downtown Area has been great. The staff are professional and very respectful. Also they are very helpful and nice. The Management make you feel at home and welcome. I've told all my friends and family as well as...More

Thank nhardy336
Hotel's Favourite
Reviewed 23 August 2017 via mobile

just 3 blocks walking to convention center, restaurant on-site made breakfast convenient, I included breakfast in my reservation, bed comfortable & clean, staff very attentive & helpful, luggage storage was easy & employee helpful.

1  Thank fabfemale40
Response from Matthew K, Manager at Crowne Plaza Hotel Dallas DowntownResponded 25 August 2017

I'm so happy that our helpful and attentive staff could help make your stay wonderful! Thanks for the notes about our clean and comfortable rooms. I appreciate you taking time to leave us a review. Best, Michael Renner, Front Desk Manager

Reviewed 1 week ago via mobile

1 1/2 Stars. I’ve stayed at many Crowne Plaza hotels. Quite possibly my very last. First drive up to the hotel, it is next to a busy public bus terminal. and it wasn’t clearly marked “valet parking”. We pulled into the garage. Elevator lobby smelled...More

1  Thank Michael B
Response from Matthew K, Manager at Crowne Plaza Hotel Dallas DowntownResponded 1 week ago

Michael, I responded to your other reviews, but I just wanted to apologize again. We'll always do the best we can to remedy noise concerns, though I'm sorry you still weren't able to get a good nights rest. Should you ever have concerns, please continue...More

Reviewed 1 week ago via mobile

This was a cery nice experience, it is a very clean and comfortable hotel in the heart of downtown dallas, at walking distance from lots of activities, the included breakfast was very good, the staff was very friendly and helpful

Response from Matthew K, Manager at Crowne Plaza Hotel Dallas DowntownResponded 6 days ago

It's wonderful that you enjoyed your stay with us and had a lovely breakfast! Thanks for taking the time to leave a review of your experience. We hope you had a great time in Dallas! Best, Michael Renner

Reviewed 1 week ago

Wonderful overall experience! Mike, on the front desk, went above and beyond to make our check in experience one of the best we've experienced. His co-worker, Mary, was also very nice. Everyone took care of our every need, were friendly, helpful and professional.  Our guest...More

Thank melonies2018
Response from Matthew K, Owner at Crowne Plaza Hotel Dallas DowntownResponded 1 week ago

I'm so glad you had a wonderful stay with us! I will make sure to pass your kind words along to Mary and the staff. It's great that you enjoyed your room, breakfast, and our housekeeping services. We're always happy to make sure that your...More

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Top amenities
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Room Service
Hotel Amenities
Business Centre with Internet Access
Shuttle Bus Service
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Laundry Service
Room amenities
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Outdoor pool
Price range
US$ 111 - US$ 235 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Price range
US$ 111 - US$ 235 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (268)
Room & Suite (162)
Dining (32)
Pool & Beach (26)
Business Centre & Event Rooms (11)
Amenities (8)
Questions & Answers
Ask a question
28 November 2017|
AnswerShow all 3 answers
Response from vajoefisher | Reviewed this property |
You should be able to unless you booked it through orbitiz, expedia as a flight/hotel package. Call them directly and ask them.
Lorrie W
30 September 2017|
AnswerShow all 11 answers
Response from rhiannadow4 | Reviewed this property |
No, it will not. We went to the Cowboys stadium actually. The hotel shuttle only does a 3 mile radius.
Room Tips
"We stayed in 17 th floor everything was fine"
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"Choose the east side."
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"Speak to Alexander"
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"Try different lodging"
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