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My stay at the Crowne Plaza Dallas Downtown Area has been great. The staff are professional and very respectful. Also they are very helpful and nice. The Management make you feel at home and welcome. I've told all my friends and family as well as...More
just 3 blocks walking to convention center, restaurant on-site made breakfast convenient, I included breakfast in my reservation, bed comfortable & clean, staff very attentive & helpful, luggage storage was easy & employee helpful.
1 Thank fabfemale40
Response from Matthew K, Manager at Crowne Plaza Hotel Dallas DowntownResponded 25 August 2017
I'm so happy that our helpful and attentive staff could help make your stay wonderful! Thanks for the notes about our clean and comfortable rooms. I appreciate you taking time to leave us a review.
Michael Renner, Front Desk Manager
1 1/2 Stars.
I’ve stayed at many Crowne Plaza hotels. Quite possibly my very last.
First drive up to the hotel, it is next to a busy public bus terminal. and it wasn’t clearly marked “valet parking”. We pulled into the garage. Elevator lobby smelled...More
1 Thank Michael B
Response from Matthew K, Manager at Crowne Plaza Hotel Dallas DowntownResponded 1 week ago
Michael, I responded to your other reviews, but I just wanted to apologize again. We'll always do the best we can to remedy noise concerns, though I'm sorry you still weren't able to get a good nights rest. Should you ever have concerns, please continue...More
This was a cery nice experience, it is a very clean and comfortable hotel in the heart of downtown dallas, at walking distance from lots of activities, the included breakfast was very good, the staff was very friendly and helpful
Response from Matthew K, Manager at Crowne Plaza Hotel Dallas DowntownResponded 6 days ago
It's wonderful that you enjoyed your stay with us and had a lovely breakfast! Thanks for taking the time to leave a review of your experience. We hope you had a great time in Dallas!
Wonderful overall experience! Mike, on the front desk, went above and beyond to make our check in experience one of the best we've experienced. His co-worker, Mary, was also very nice. Everyone took care of our every need, were friendly, helpful and professional.
Response from Matthew K, Owner at Crowne Plaza Hotel Dallas DowntownResponded 1 week ago
I'm so glad you had a wonderful stay with us! I will make sure to pass your kind words along to Mary and the staff. It's great that you enjoyed your room, breakfast, and our housekeeping services. We're always happy to make sure that your...More