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4.5
#27 of 217 hotels in Dallas
Location
Cleanliness
Service
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Essentials include 219 rooms with 52 suites; three full-service offerings for dining and drink; a boutique spa and fitness experience focused on wellness; a variety of spaces for events, including the ~14,000 square foot National Ballroom; plus stunning skyline views from the ~2-acre 9th floor pool deck, which houses a long list of unparalleled amenities.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Thompson Dallas, a Hyatt hotel, receives accolades for its sophisticated atmosphere and elegantly detailed decor that guests find luxurious. The downtown location is celebrated for its convenience, surrounded by attractions and dining options. While the spacious, stylish rooms and well-appointed amenities, including a quality gym and dining, are popular among travelers, some have voiced concerns about noise and cleanliness.
Service experiences vary, with reports of both attentiveness and delays. Despite its appeal, there are criticisms regarding the hotel's value for money.
Location
Convenient
Atmosphere
Sophisticated
Rooms
Stylish
Value
Pricey
Cleanliness
Mixed
Service
Inconsistent
Amenities
Well-appointed
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The Thompson is impressively decorated, and well fitted for the art district in downtown Dallas. The staff was attentive, helpful and accommodating. The room and view was beautiful, comfortable beds, and great TV options. The mini bar had reasonable prices, I appreciated that when I needed a water late at night. The Monarch restaurant has wonderful food, great atmosphere and the complimentary champagne in the lobby was a welcome surprise!
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Review collected in partnership with Hyatt Hotels
Date of stay: February 2023
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Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tom Puangpee, Guest Services / Front Office at Thompson Dallas, by Hyatt
Responded 28 Feb 2023
Dear steposb, Thank you for choosing Thompson Dallas. We are glad you enjoyed your experience with the design, location and service we provided. We hope to see you the next time you are in Dallas. Regards, Tom Puangpee Director of Front Office tom.puangpee@thompsonhotels.com
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The lady and myself stayed here for a recent staycation anniversary celebration and couldn't be happier about our choice! We were greeted by friendly front desk staff and offered water immediately, and our bellhop was more than accommodating by personally grabbing us ice for the room after getting us settled in and giving a quick tour of our room (a luxurious king room on the top floor, with an amazing view). A handwritten note and complimentary bottle of red greeted us, and we slept like happy babies in the uber-comfy bed. Furniture and accents were tasteful and modern, bonus points for having an exceptional in-room minibar and handy wine decanter for our red! We asked about a place to grab a quick coffee before our date night, but after ascertaining that most of the places nearby were closed (thanks covid), they sent up a personal coffee maker! Breakfast room service was prompt and super tasty, and the shower was nothing short of exceptional, paired with their exclusive toiletries. 10/10 would highly recommend to anyone traveling to Dallas for any reason!
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Date of stay: January 2021
Cleanliness
Service
Room Tip:Â Top floors offer a great view of downtown Dallas!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ben Laronga, Guest Services / Front Office at Thompson Dallas, by Hyatt
Responded 1 Feb 2021
Hi C9885VEcameronc, I am beyond thrilled that our team and the amenities we provide far exceeded your expectations and that your anniversary was one to remember! Thank you for taking the time to share your experience and we cannot wait to welcome you back next time you are needing to get out of the house. Have a fantastic 2021!
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When we are young, we think 50 is so old! None of us can imagine who we will be or where we will be. Last year, I started to consider where I wanted to go and how I wanted to celebrate my 50th time around the sun. I had some ideas but nothing solid. Then the pandemic happened and I just stopped thinking about any future plans to celebrate. Then two great friends of mine made it their mission to plan something to celebrate my birthday in a fun way while still being safe and responsible. We decided on a staycation at the Thompson Dallas. A small group of us booked a block of rooms and stayed the weekend. From the moment we arrived, through the check-in process, treatments at the spa and salon, brunch at Nine, dinner at Catbird, our cake and champagne in our suite, to our departure, we felt safe and taken care of. All of us made comments that we felt like we were in New York or Las Vegas or someplace in Los Angeles. The hotel has only been open since November 2020 but they continue to build, adding two new restaurants that will open in the coming weeks! My friends and I have already made plans to enjoy both restaurants as soon as they open. The staff always wore masks, there were hand sanitizer stations at each elevator bank, the staff were courteous and friendly, and each room came with a packet containing extra masks and antibacterial wipes. The hotel itself is gorgeous! I spent a lot of time at the entrance and lobby taking photos of all of the floral arrangements. And the room was large and comfortable. Very modern and posh. 10 of my friends stayed at the hotel and all of them loved the property and plan to return again. The only regret I have is that I wished my birthday celebration could happen again and this time in one of their magnificent Penthouse Suites. I had the opportunity to see them but they are still putting the finishing touches on them now. They are roomy and full of nice artistic touches and all of the conveniences of a brand, new hotel. Ideal for a Valentine's Weekend/President's Day Long Weekend celebration. Having celebrated my 50th birthday at Thompson Dallas, I can't imagine wanting to spend it anywhere else, pandemic or not. This was the best place for me to spend time with my closest friends and my birthday weekend was absolutely perfect. Thank you to the Thompson Dallas staff for giving me the best birthday memory of my lifetime...so far.
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Date of stay: February 2021
Value
Rooms
Service
Room Tip:Â Corner suites are large. This is where we enjoyed cake and champagne after dinner.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Service at the hotel was a definite highlight. If you needed something, a quick call to the front desk and it usually appeared in just a few minutes (ice, being a prime example).
The noise from the street is exceptionally loud. This may be less of an issue during the week, but there was noise from loud cars and motorcycles late into the night/morning. We stayed up late into the night with friends and still found it bothersome when we finally decided to call it a night and the noise in the morning was still enough to be bothersome. The building redevelopers should really have considered double glazing or additional sound proofing.
This criticism is very subjective, but we found the hotel had entirely too much aroma/perfume throughout rooms and the lobby. Friends we were visiting with enjoyed the scent, but we found it overpowering and it seemed to linger on our clothes and in our noses even after we left the property.
Lastly, our room had what was billed as a rainfall shower, but the shower had no door and water tended to get all over the floor in the bathroom. Simultaneously, the water wasn't quite warm enough.
Other things that might have improved our experience - it was spring time, but a cold weekend, so we only walked by the pool area on the 9th floor. It looked nice and we would have enjoyed spending time there on a warmer day or in the summer time.
We normally enjoy Hyatt properties, but probably won't be staying at a Thompson property again any time soon, at least in Dallas.
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Date of stay: April 2021
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ben Laronga, Guest Services / Front Office at Thompson Dallas, by Hyatt
We paid $550 a night, and our room was average size. There was only one chair in the room. The other choice was to sit on the bed. The towels were ordinary, as were the linens on the bed. You have to request housekeeping, which we did. Housekeeping didn’t show up until after 4 o’clock on the second day. We also had a smell in our room when we returned on our second day. The housekeeper didn’t smell it, but the young man who brought us extra towels, that housekeeping did not leave with us. Noticed the smell also and reported it to the front desk. Maintenance came up with vinegar to pour down the drain. The kind gentleman from maintenance also brought us a second chair, which we needed when we had room service, which was delivered quickly and was very good. Check in and check out went smoothly. The staff was all very nice. This hotel is in busy. Busy downtown Dallas. So it’s loud late into the night. I would have preferred a larger room and a little more luxury’s for over $1000 weekend at this Hyatt property.
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Date of stay: October 2022Trip type: Travelled as a couple
Room Tip:Â $48 for overnight valet
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tom Puangpee, Guest Services / Front Office at Thompson Dallas, by Hyatt
Responded 4 Jan 2023
Dear NotgenaGG, Thank you for choosing Thompson Dallas. We apologize about your experience in regard to the condition of the room and how it was handled. At Thompson Dallas, we pride ourselves in the guest experience and unfortunately, we did not meet those expectations. If your travels ever bring you back to Dallas and decide to stay at Thompson Dallas, please reach out to me and I will make sure your next experience is perfect. Regards, Tom Puangpee Front Office Manager tom.puangpee@thompsonhotels.com
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The staff was so polite , helpful and cheerful ! My room was very nice . The bath room was different , you could frost the glass door to the toilet . My view was of pool and it was a hot day, everyone was having a good time. The food for the wedding was very good also. All and all it was a great weekend .
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Review collected in partnership with Hyatt Hotels
Date of stay: August 2021
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ben Laronga, Guest Services / Front Office at Thompson Dallas, by Hyatt
Responded 28 Aug 2021
Hi alycestellburg, Thank you for the kind words and feedback! I am very happy to hear about the staff as they all take great pride in what they do. Have a fantastic summer and we look forward to welcoming you back.
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Reservation making was easy enough. Checking in was easy enough, however my guest and I had several bags and hanging items that we stood for several minutes holding while they got a bell cart. It never came so We proceeded to check in. Very pleasant desk clerk. Beautiful entry way appropriately decorated for VDAY. We got to our room and it was set at 60 degrees! Keep in mind, it is single digit temps outside. We called down and asked for a room change, and they said all the rooms have motion activated thermostats. This is not only ridiculous but also shame on them for thinking we are so stupid to believe that they couldn't hold the temp of the room at 68-70. It took over 30 minutes to get the room comfortable. The room itself was beautiful. Tons of amenities. The one thing about this hotel, was I heard "no" way more times than I would expect for a high end hotel. Tried to order a coffee at 7:00P before dinner, and was flat out told "we stop serving coffee at 3:00 PM". Asked if they could send up a carafe of drip from the restaurant, and they just flat out said "No, we don't do that". Ok. Not what I expect from a luxury hotel.
Everything else was fine. The hotel employees, lobby employees were very forgettable and not overly friendly or exhibited great hospitality. Definitely can get more bang for you buck down the street if you are willing to spend this kind of money.
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Review collected in partnership with Hyatt Hotels
Date of stay: February 2021
Value
Rooms
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Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ben Laronga, Guest Services / Front Office at Thompson Dallas, by Hyatt
Responded 22 Feb 2021
Hi LVW2021, I am truly sorry to hear that your time with us did not meet your expectations. Our team takes great pride with going above and beyond for our guests and I am very sorry to hear that we did not provide that level of service for you and your guest. Thank you for taking the time to share your feedback as it only allows us to grow and improve upon the guest experience. I hope that we can get the opportunity to welcome you back so you can experience the service of what so many of our other guests have raved about. Have a fantastic 2021!
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We were looking forward to indulging in the pool side service and pool bar. However, as made obvious by staff, they are understaffed and unable to open their outdoor dining/poolside service. Furthermore, restaurant hours were limited. Hotel was very clean but we seemed to be the only ones staying on our floor and did not see housekeeping once over our 3night stay. I did spend a morning at the spa and that was excellent! this experience almost made up for the lack of other advertised services. This hotel has a potential for extreme luxury but as it operates right now it is not worth the 350$/night.
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Review collected in partnership with Hyatt Hotels
Date of stay: May 2021
Value
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Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
It's a nice hotel but customer service has a lot to be desired. It is not good enough for the level the Thompson wants to be at. I repeatedly asked for an itemized bill for room service from the kitchen, front desk, manager, everyone and they promised to get it to me, even took my name, email and number and yet they failed to give me such a simple request. It's very disappointing and unbecoming for what they aspire to be. Lower your expectations.
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Review collected in partnership with Hyatt Hotels
Date of stay: December 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Michael Hernandez, Guest Services / Front Office at Thompson Dallas, by Hyatt
Responded 3 Jan 2022
Dear Obi C, Thank you for staying with us at Thompson Dallas! I am sorry that you still yet to receive your itemized bill. Please feel free to reach out and provide your information. I am happy to get this for you. Michael Hernandez Director of Front Office michael.hernandez1@thompsonhotels.com
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I stayed here last week, Weds thru Saturday. In summary, the Hotel and everything on the property is fabulous. My room was stylish yet comfortable - very tastefully decorated and everything was maintained to a very high standard. The bars on the 4th and 9th floors were great with the Cat Bird Bar most definitely worth a visit. And then there's the artwork and photography arround the property which, if I could afford $35k for a print would happily find a place on the walls of my own den. . . The only critical observation that could be made is that the hotel is quite expensive compared to some other hotel options nearby. All i would say is that the difference in "value" was clear from other stays I've had elsewhere and made for a more relaxing experience - I didnt want to leave my room!
The whole experience felt exclusinve and I will definitely be staying here again on my next trip to Dallas
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Review collected in partnership with Hyatt Hotels
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tom Puangpee, Guest Services / Front Office at Thompson Dallas, by Hyatt
Responded 7 Jan 2023
Dear Will C, Thank you for choosing Thompson Dallas. We are glad you enjoyed your experience and hope to see you again soon. Regards, Tom Puangpee Front Office Manager tom.puangpee@thompsonhotels.com
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Washington DC, District of Columbia1 contribution1 helpful vote
Yes. There are only a few lounge chairs right next to the pool, but plenty along the other side. You can order drinks while in the pool. There are around 4 cabanas for rent, too, right next to the pool. I was lucky to get a chair by the pool, so I didn't bother with the cabana, but there were a couple groups of locals that looked like they rented them regularly; so, I would reserve ahead of time.
There are more places to choose from in the Dallas area.
PRICE RANGE
â‚ą27,431 - â‚ą41,943 (Based on Average Rates for a Standard Room)
LOCATION
United StatesTexasDallasDowntown Dallas
NUMBER OF ROOMS
219
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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