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Sheraton Dallas Hotel

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#43 of 201 Hotels in Dallas
Certificate of Excellence
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Sheraton Dallas Hotel
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2,601 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Dallas Hotel
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Showing 2,528: English reviews
Reviewed 26 March 2015

any hotel that you stay at for 7 weeks better be a pretty enjoyable place to stay. The Sheraton Dallas hotel is a beautiful, huge Hotel! It has a good selection of food and drinks it has an enormous workout facility. its downtown location is minutes from fine dining entertainment and just across the tracks from the Dallas Area Rapid...

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Helpful?
Thank Launchpadd
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello Launchpadd, Thank you for sharing your review regarding your extended stay with us. We are pleased to know any issues you experienced were swiftly resolved and that you enjoyed your experience. We invite you to return to the Sheraton Dallas the next time you journey to Dallas. Sincerely, Ted LePak Brand Reputation Manager Sheraton Dallas Hotel ted.lepak@sheraton.com

Denver, Colorado
Reviewed 25 March 2015

I wasat this property for several months with work. I'd like to thank Jenny at the restaurant for her warm, courteous, and friendly demeanor during my stay. I felt like she went above and beyond during these last several months to make my experience as pleasant as possible. Thank you. Mike

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Helpful?
Thank Miket75586
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello Mike, Thank you for sharing your review with us. We are pleased to know that Jenny made your experience special and memorable and we will be sure to reward her for her friendly service. We invite you to return for another warm and welcoming experience the next time that you journey to Dallas. Sincerely, Ted LePak Brand Reputation Manager...

San Francisco, California
Reviewed 25 March 2015

Everyone we came in contact with was genuinely friendly, and eager to provide an enjoyable time. Nikia (Draft) went out of her way to accommodate us while maintaining a warm and cheerful demeanor. It's appreciated and truly did add happiness to our experience. Many Thanks!

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Helpful?
Thank CaseyLM2
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello CaseyLM2, Thank you for sharing your experience with us. We are pleased to know that you enjoyed great service from our team. We will make sure that Nikki is commended for her outstanding service and we invite you to return to the hotel for another great experience. Sincerely, Ted LePak Brand Reputation Manager Sheraton Dallas Hotel ted.lepak@sheraton.com

Stockholm, Sweden
Reviewed 24 March 2015

Beautiful building, perfect location, big, comfortable and elegant rooms and nice bar with good selection of drinks. The girl at the front desk could have been more courteous and cheerful, but maybe she was having a bad day. On the other hand, the concierge was great. Did not have breakfast. WiFi is expensive, should be complementary.

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Thank thirstytravelingman
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello thirstytravelingman, We are very pleased to know you that you enjoyed your stay. We invite you to return for another excellent experience, and we encourage you to enroll in our SPG program at the front desk during your next stay to take advantage of the complimentary WiFi we offer to our SPG members. Sincerely, Ted LePak Brand Reputation Manager...

Chicago, Illinois
Reviewed 23 March 2015

Went for a conference, and enjoyed staying there. Good if you plan on spending time downtown Dallas. There was a strange humming noise in the morning that I could not figure out, but otherwise all was fine. Had an excellent view. Excellent service and free wi-fi is you are a Starwood Member

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Thank funfunfunfunfunfun
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello funfunfunfunfunfun, Thank you for sharing your review with us. We are glad to know that you enjoyed your stay and that you were able to take advantage of our complimentary internet for our SPG members. We invite you to return for another comfortable and convenient experience the next time you journey to Dallas. Sincerely, Ted LePak Brand Reputation Manager...

Adelaide, Australia
Reviewed 22 March 2015

The Sheraton Dallas Hotel is conveniently located next to the DART public transport system that connects with the airport. Check in to the hotel was simple and easy, the staff were very helpful and courteous. We had a 'Junior Suite' room, the rooms décor and furniture was somewhat dated; and looked as though it had the same amount of furniture...

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Helpful?
Thank Ben W
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello Ben W, We’re pleased to know you enjoyed our location, our Sheraton Club Lounge, and your stay with us throughout the holidays. We do not have refrigerators in our rooms, however we do offer refrigerators for $20 for the duration of your stay. We invite you to return to the hotel for another great experience in the future. Sincerely,...

Reviewed 21 March 2015

Unfortunately, there is nothing good I can stay about my stay at the Sheraton Dallas. We finally got to checkin to our room at 1030pm after waiting 6 hours on the floor in the lobby. No refreshments or food were offered. Staff were rude and not willing to help out. Rooms were dirty (hairs on the floor and bench top...

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Helpful?
Thank Chezzz08
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello Chezz08, We apologize for the issues you experienced during your stay. We have shared your review with the housekeeping and front desk teams so that they can connect with their teams and avoid these issues in the future. We’re sorry to know that you did not enjoy our restaurant. There are many restaurants nearby at the Plaza of the...

Houston, Texas
Reviewed 20 March 2015

The Dallas Sheraton was much nicer than I had been expecting. From the outside, it is one of the older hotels in downtown Dallas, and I had never really considered staying there when planning trips to town. I stayed recently only because I was attending a business conference held in the hotel, and was pleasantly surprised. It appears to have...

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Helpful?
Thank Wedgewood
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello Wedgewood, Thank you for sharing your review with us. We are pleased to know that we exceeded your expectations and that you enjoyed your stay with us. We invite you to return for another comfortable and enjoyable experience the next time you journey to Dallas. Sincerely, Ted LePak Brand Reputation Manager Sheraton Dallas Hotel ted.lepak@sheraton.com

Reviewed 20 March 2015 via mobile

Went here for our 11 year anniversary. Check in great and the room was great, but the brown water coming out of the shower the next morning NOT ok. Beds were comfortable and we loved the view. Wish the parking was a bit closer had to walk a bit all our stuff.

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Thank Dolphin2030
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello Dolphin2030, We apologize for the issue you experienced with the shower water. Back in January we were upgrading our boilers and we are sorry that this affected your stay with us. Also, we have a secondary parking garage under the hotel if you prefer not to park on the convention side of the hotel. We invite you and your...

Indianapolis, Indiana
Reviewed 18 March 2015

I had a Jr Suite at the Sheraton Dallas. The room was plenty big and would be great for having a 3-5 people over for a meeting or drinks. However the bathroom was super small. I mean I don't think it could be smaller. Think tiny. The gym was the best hotel gym I have ever seen. It beats out...

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1Thank IndyDanVan
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello IndyDanVan, We are pleased to know that you enjoyed your suite and our Sheraton Fitness Center. We take a lot of pride in our gym and we’re glad that you were able to recognize how special it is. We invite you to return to the hotel the next time you journey to Dallas. Sincerely, Ted LePak Brand Reputation Manager...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Downtown Dallas Hotel offers warm hospitality, an accommodating environment, and vibrant location in the heart of the Arts and Financial district and just blocks from the Convention Center. ... more   less 

Additional Information about Sheraton Dallas Hotel

Address: 400 North Olive Street, Dallas, TX 75201
Region: United States > Texas > Dallas > Downtown Dallas
Price Range: ₹ 11,854 - ₹ 17,489 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Dallas Hotel 4*
Number of rooms: 1840
Reservation Options:
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Also Known As:
Sheraton Dallas Resort
Adam's Mark Dallas
Dallas Sheraton
Adamsmark Hotel
Adam Mark Dallas
Dallas Adam Mark Hotel
Hotel Style:
#25 Luxury Hotel in Dallas
#33 Business Hotel in Dallas
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Dallas Hotel staff and other travellers.
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Questions? Get answers from Sheraton Dallas Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Large hotel - if you are a starwood guest, request the center tower floors 1-28 (as the lounge is on the 27th floor)”
simonn188, 19 Apr 2017 | Read review
“A little noisy close to the elevator, high rooms have a nice view.”
Blyst, 15 Apr 2017 | Read review
“Main tower (where the fitness center is located).”
AmyCroson, 14 Apr 2017 | Read review
“The higher you are the less hum of traffic you will hear.”
BobberWatcher, 10 Apr 2017 | Read review
“Signup for SPG. The wifi is free then.”
michaelhB2512BM, 10 Apr 2017 | Read review
5 of 5