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Sheraton Dallas Hotel

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#45 of 200 Hotels in Dallas
Certificate of Excellence
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1 room 2 adults 0 children
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Sheraton Dallas Hotel
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2,558 Reviews from our TripAdvisor Community

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Showing 2,486: English reviews
Aurora, Colorado
Reviewed 30 June 2014

I was expecting more from a $200+ a night hotel. The room was clean. The beds were comfortable. The shower had horrible water pressure. The tub had poor drainage. If I wanted to bathe in my own dirt (or stand in six inches of it) I would take a bath rather than shower. The value for money was my least...

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Helpful?
Thank Leslie G
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello Leslie G, We apologize for the issues you experienced with the shower and your coffee. If you do journey back down to Dallas in the future, we invite you to stay at the Sheraton Dallas again and I encourage you to connect with me directly at ted.lepak@sheraton.com so I can personally make sure your next experience with us is...

San Antonio, Texas, United States
Reviewed 30 June 2014

Stayed with my family for a long weekend. Close to affordable dining options and easy access to all areas of DFW. Enjoyed watching the USA Soccer Team play in the FIFA Cup, great food and amazing viewing on the many TV's... the burger is a real winner!

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Helpful?
Thank KimaSmith
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello KimaSmith, Thank you for sharing your review with us. We are pleased to know that you, and your family, enjoyed our location and had a great time at Draft Media Sports Lounge. We invite you to return to the hotel again in the future for another enjoyable experience. Sincerely, Ted LePak ted.lepak@sheraton.com Brand Reputation Manager Sheraton Dallas Hotel

Madison, Alabama
Reviewed 30 June 2014

This is a pretty standard location for a downtown hotel. As usual, for a downtown hotel you get nothing extra (breakfast, etc.) and have to pay for parking. One great feature for parking though is that the parking deck is accross the street and bridges to the hotel. Self parking is easy and better than valet. Access to the train...

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Helpful?
Thank Julian173
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello Julian173, We appreciate you taking the time to share your review with us. We invite you to stay with us again the next time you journey down to Dallas for another nice experience. Sincerely, Ted LePak ted.lepak@sheraton.com Brand Reputation Manager Sheraton Dallas Hotel

Grand Haven, Mi
Reviewed 30 June 2014

I don't always have the opportunity to stay at SPG hotels in my business travels due to their smaller footprint, but when I do, I am mostly pleased. The Sheraton Dallas is a pretty decent full service hotel. Room service, two restaurants in the lobby, great workout facility on the fourth floor, and outdoor pool with cabanas. Internet, parking, and...

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Helpful?
Thank factory81
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello factory81, Thank you for sharing your experiences with us. We are pleased to know that both your stays were enjoyable and we apologize for the plumbing issues and repairs you encountered. We do offer refrigerators for $20/stay on a first-come, first-serve basis. We also offer foam pillows free of charge if you prefer those compared to our standard pillows....

New York, NY
Reviewed 29 June 2014

Stayed at this hotel for a conference. I didn't know that there was a $19 shuttle that services the hotel when I got into Dallas, but it was good to know for when I returned to the airport. The room was totally fine, nothing amazing, but nothing bad either. I appreciated that they have a "green" option and they reward...

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Helpful?
Thank OurGalVal
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello OurGalVal, We are glad to know that you enjoyed your experience and we apologize for the mix up with the Make a Green Choice program. We invite you to stay with us again the next time you journey down to Dallas to enjoy another great stay. Sincerely, Ted LePak ted.lepak@sheraton.com Brand Reputation Manager Sheraton Dallas Hotel

Panama City, Panama
Reviewed 28 June 2014

I travel to Dallas twice a year for business and decided too stay at the Sheraton for the first time in four years. I only stayed once before and was not happy , but being and SPG Gold member, decided to give this hotel another chance. It started off well enough. My wife and I parked the car in the...

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Helpful?
1Thank ldfalco
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello idfalco, We are very sorry for the issues you experienced with the parking garage gate and the air conditioning. We also apologize that your room service order was unsatisfying. We invite you to return again in the future and to connect with me directly at ted.lepak@sheraton.com and I will personally make sure your experience is wonderful. Sincerely, Ted LePak...

Reviewed 28 June 2014 via mobile

My friends and I attended a conference at the Sheraton for 3 days. I didn't stay at the hotel since I live in the Dallas area. I am a new mother and was needing to find a place where I could go for particular accommodations. I went to the concierge and talked to a wonderful person named Dominique. She was...

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Helpful?
Thank Christine P
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello Christine P, Thank you for taking the time to share your review with us. We are pleased to know that you received excellent care from our concierge and front desk team. We have shared your review with the Director of Front office and we will make sure that both Dominique and Trey are commended for taking care of you....

Maplewood, New Jersey
Reviewed 27 June 2014

I want to commend the following people at the Sheraton downtown Dallas for going above and beyond with their customer service. first James in Billing for responding to my inquiry fast and professionally he was a huge help in my preplanning. At the front desk Patrick who assisted me at check in after I had spent all day dealing with...

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Helpful?
Thank Gregory E
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello Gregory E, Thank you for sharing your review with us. Our team members work very hard to make this a wonderful place to stay and we thank you for taking the time to recognize them all in this review. We will make sure they are commended for their outstanding service and we look forward to welcoming you back to...

Jackson, Michigan
Reviewed 27 June 2014

Let me begin by saying everyone was kind and helpful and it is a 4-5 Star hotel, therefore this should be the expectation. The rooms were nice and clean - there were 6 of us and each room was quite different. My room was HUGE- did I mention it was HUGE (room 1287). I was upgraded to a suite, and...

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Helpful?
Thank Ilovetopraise
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello Ilovetopraise, Thank you for sharing your review with us. We are pleased to know that you enjoyed your room, however we do apologize for the issues you experienced with the elevators and with the vending machine. There are some good food and souvenir options at the Plaza of the Americas which are connected to the hotel’s north tower second...

Reviewed 25 June 2014

Steven B. Waiter at the restraunt was a very good waiter and took care of the big group that we had will let you know southwest workers are very pleasant on his good effort and hard work. I hope he is getting taking care of very well.

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Helpful?
Thank Micahfuentes
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello Micahfuentes, Thank you for sharing your review. We have shared your review with the Director of Food and Beverage and we will make sure Steven receives the recognition for his outstanding service that he deserves. We invite you to return for another awesome experience in the near future. Sincerely, Ted LePak ted.lepak@sheraton.com Brand Reputation Manager Sheraton Dallas Hotel

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Downtown Dallas Hotel offers warm hospitality, an accommodating environment, and vibrant location in the heart of the Arts and Financial district and just blocks from the Convention Center. ... more   less 

Additional Information about Sheraton Dallas Hotel

Address: 400 North Olive Street, Dallas, TX 75201
Region: United States > Texas > Dallas > Downtown Dallas
Price Range: ₹ 11,634 - ₹ 19,673 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Dallas Hotel 4*
Number of rooms: 1840
Reservation Options:
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Also Known As:
Sheraton Dallas Resort
Adam's Mark Dallas
Dallas Sheraton
Adamsmark Hotel
Adam Mark Dallas
Dallas Adam Mark Hotel
Hotel Style:
#25 Luxury Hotel in Dallas
#33 Business Hotel in Dallas
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Dallas Hotel staff and other travellers.
23 questions
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Questions? Get answers from Sheraton Dallas Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher up is better”
 of 5 bubbles 618chandrap, 2 Mar 2017 | Read review
“I think rooms in the center towers have better views, our view was not great”
 of 5 bubbles cmaloney70, 2 Mar 2017 | Read review
“Center Tower 3251, larger than the standard rooms with a lot of natural light. My white noise machine drowned out the elevator door dinging.”
 of 5 bubbles janelled, 1 Mar 2017 | Read review
“certain times of day it takes a long time to get to top floors.”
 of 5 bubbles Anthonyj24, 19 Feb 2017 | Read review
“great view, high floors, corner rooms are larger”
 of 5 bubbles kennetraw2017, 17 Feb 2017 | Read review
5 of 5