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Sheraton Dallas Hotel

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#43 of 201 Hotels in Dallas
Certificate of Excellence
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1 room 2 adults 0 children
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Sheraton Dallas Hotel
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2,602 Reviews from our TripAdvisor Community

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Showing 2,529: English reviews
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New York
Reviewed yesterday NEW

We stayed here for two nights and the front desk staff was phenomenal. Much better than other hotels at this price point. They were quick to acknowledge their loyalty program. We upgraded to executive suites in the north tower. The rooms were huge. Parking was a snap, be used our hotel key to come and go as we pleased. The...

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Helpful?
Thank zpalm
Huntsville, Alabama
HOTEL’S FAVOURITE REVIEW
Reviewed 4 weeks ago via mobile

I was in an accident just a couple of weeks before the show dates for NADeFA leaving me with a broken ankle and crushed heel. I almost cancelled because I am on a knee scooter and felt like it would be too difficult for me. My husband promised to help me get around so we kept our reservation. When we...

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Helpful?
Thank bmkennedy
About Hotel's Favourite Review
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello bmkennedy, Thank you for sharing your review with us. We are glad to know that you were able to maneuver your way around the hotel and that our team was able to quickly assist you. We hope you recover from your injuries soon, and we invite you to revisit the hotel in the future for another friendly and convenient...

Houston, Texas
Reviewed 2 days ago NEW

The room was clean and spacious. The staff is very helpful. It has a good location with DART right outside the door. The hotel is huge, and the elevators can be a little confusing. The room had a mini fridge in it, which was a real help.

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Helpful?
Thank IndianTraveller56003
Reviewed 3 days ago NEWvia mobile

Friend and I came here for the wknd. The receptionists Jashon and Shanika were helpful, inviting, and hospitable. Hotel itself was nice. Difficult to go from parking to hotel itself, for personal visits parking should be free.

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Helpful?
Thank Varun J
Dallas, Texas
Reviewed 4 days ago NEWvia mobile

As expected they were up to par. Friendly valet, concierge and easy check in and out. Rooms were also as expected. Beds were clean and comfortable although offering firmer pillows should have been requested by me. We didn't eat, so I can't speak on the food, but they do have a pretty nice setup with a sports bar on the...

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Thank Sonesh T
Reviewed 4 days ago NEW

I was only here for a night and this hotel was kind of what I expected for a chain hotel. This property is huge though so I suspect it is good for business meetings, conventions and conferences. My room was nice, clean and neat. I had a good view of downtown Dallas. The bed was comfortable but there were a...

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Helpful?
Thank Melissa M
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello Melissa M, We apologize for the issues you experienced with your room service and layout of the hotel. We encourage you to revisit the hotel in the future, so we can provide you the Sheraton quality experience you deserve. If you do return, please reach out to me at ted.lepak@sheraton.com so I can personally look into your next experience...

Texas
Reviewed 6 days ago NEWvia mobile

It is rare that I leave a Starwood property with undecided view. Am a loyal customer of Sheraton especially in Asia. If checkin process is too long all things considered, not good sign. At 3 pm on a Tuesday, there were about 7-8 guests in regular queue. I stood in the SPG gold/platinum line but none of the 3 checkin...

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Helpful?
1Thank Lilly T
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello Lilly T, We’re sorry for the wait you experienced at the front desk and that your salad did not meet your expectations. We hope that you will return in the future, and if you do please connect with me at ted.lepak@sheraton.com prior to your stay and I will personally look into your next experience to make sure it is...

Chicago, Illinois
Reviewed 6 days ago NEW

Most Sheraton hotels are run down, and not worth staying at. The Dallas Sheraton is no exception to this rule. Furnishings are dated, and the hotel has a tired worn out look to it. Staff were not attentive - writing down the wrong room number, and providing the wrong directions to a local restaurant. Business services were excellent. Stay here...

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Helpful?
1Thank Simon N
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello Simon N, We apologize for the miscommunications with the room number and the directions. If you stay in Dallas again, we encourage you to give the hotel another chance and please reach out to me at ted.lepak@sheraton.com and I will personally look into your next experience so you will have the Sheraton quality service you deserve. Sincerely, Ted LePak...

Garland, Texas
Reviewed 1 week ago via mobile

Me and my boyfriend checked in really late at night but even then Shanika checked us in in a matter of minutes! The room had a good view and such a comfortable bed. Everything was neat and clean. We forgot our toothbrushes and all we had to do was ask for some! We had a few requests and questions and...

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Helpful?
Thank senaidax
Santa Rosa, California
Reviewed 1 week ago

Stayed there for 3 weeks for a training class. The service was very good, the staff very friendly and responsive. Some others in my class had problems with housekeeping but I had a great experience. Jeanette Alexander was my housekeeper and it almost felt personal, she really took care of my room and provided everything I asked for - extra...

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Helpful?
Thank Blyst

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Downtown Dallas Hotel offers warm hospitality, an accommodating environment, and vibrant location in the heart of the Arts and Financial district and just blocks from the Convention Center. ... more   less 

Additional Information about Sheraton Dallas Hotel

Address: 400 North Olive Street, Dallas, TX 75201
Region: United States > Texas > Dallas > Downtown Dallas
Price Range: ₹ 11,863 - ₹ 17,568 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Dallas Hotel 4*
Number of rooms: 1840
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Also Known As:
Sheraton Dallas Resort
Adam's Mark Dallas
Dallas Sheraton
Adamsmark Hotel
Adam Mark Dallas
Dallas Adam Mark Hotel
Hotel Style:
#25 Luxury Hotel in Dallas
#33 Business Hotel in Dallas
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Dallas Hotel staff and other travellers.
25 questions
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Questions? Get answers from Sheraton Dallas Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Center tower appears to be newer and clips level is better yet.”
zpalm, 24 Apr 2017 | Read review
“Large hotel - if you are a starwood guest, request the center tower floors 1-28 (as the lounge is on the 27th floor)”
simonn188, 19 Apr 2017 | Read review
“A little noisy close to the elevator, high rooms have a nice view.”
Blyst, 15 Apr 2017 | Read review
“Main tower (where the fitness center is located).”
AmyCroson, 14 Apr 2017 | Read review
“The higher you are the less hum of traffic you will hear.”
BobberWatcher, 10 Apr 2017 | Read review
5 of 5