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InterContinental Dallas

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InterContinental Dallas
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716 Reviews from our TripAdvisor Community

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There are newer reviews for InterContinental Dallas
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Showing 695: English reviews
Reviewed 3 September 2014 via mobile

I stay in the Intercontinental at the Cleveland clinic routinely and have always loved it, very polished and elegant. The one in Dallas was as exceptional. Very convenient location, around the block from Belt Line's huge assortment of restaurants and bars, and just a short ride up the Parkway to the great shopping in Frisco! Service was impeccable, and the...

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Helpful?
Thank Mitzi H
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear Mitzi H, Thank you so much for choosing to stay at the InterContinental® Dallas and for being such a loyal guest of our brand. I am extremely happy to hear that you found your stay to be exceptional and that you would highly recommend our property. We hope to have another opportunity to serve you again in the near...

Princeton, New Jersey
Reviewed 2 September 2014

This is a very old hotel, which on its own is not necessarily a bad thing, however, if you combine a dated property with terrible customer service and an incredibly unclean environment, then 3-strikes...your out. I had visited this hotel 15 years ago and was brought back to it for a wedding in the area. The room rate was very...

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Helpful?
Thank Ven K
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear Ven K, Thank you for taking the time to express your concerns regarding your recent stay. I am extremely sorry to hear that we did not meet your expectations and that you experienced several customer service issues during your visit. It is our responsibility to make your stay an enjoyable one and I regret that we failed to do...

Carmel, California
Reviewed 2 September 2014

The hotel is a sort of standard metropolitan large hotel. The general amenities are pretty expected stuff. The pool requires a stroll through lobby. The wait line at Starbucks in the morning is really long if there is a group in residence. The one restaurant is mediocre with much higher than mediocre pricing. The bar/lounge area is spacious and MUCH...

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Helpful?
Thank Onthefly11
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear Onthefly11, Thank you for taking the time to provide us with such a detailed overview of your recent stay. I am happy to hear that your enjoyed our shuttle service and found our staff to be very professional and helpful, I will definitely relay the kind words to my team. We hope to have another opportunity to serve you...

Tulsa
Reviewed 2 September 2014

We stayed here last weekend for the Plano soccer tournament. The location was ideal for all involved and was big enough to accommodate both of our teams. The good: The room rate, the beds were comfortable, the buffet for my son was awesome for just $10, and the service was impressive. The Bad: The double beds (not queens) are old...

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Helpful?
Thank PRVistor
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear PRVistor, I appreciate you taking the time to provide us with such a detailed overview of your recent stay. I am happy to hear that our location was ideal for your soccer tournament and that you found our beds to be comfortable, enjoyed the buffet and found the service to be impressive, I will most certainly relay your kind...

San Diego, CA USA
Reviewed 2 September 2014

Great location, wonderful staff, excellent breakfast buffet but facility is showing her age. We reported that the toilets were not working well twice with no results. As an Ambassador Club member we received GREAT value.

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Helpful?
Thank Garyp29991
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear Garyp29991, I appreciate you taking the time to share your recent experience with us and thank you for being such a loyal customer of our brand. I am happy to hear that you enjoyed our location, breakfast buffet and found our staff to be wonderful, I will most certainly relay your kind words to my team. In regards to...

Chicago, Illinois
Reviewed 28 August 2014

Despite some mediocre reviews, I decided to chance the hotel for a few nights of a business trip. It certainly isn't the worst place I've ever stayed, but I've certainly stayed at much better for less money in bigger cities. That might explain why, when most of the hotels in the area are close to sold out, staying in the...

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Helpful?
1Thank ChiTownLGBTTraveler
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear ChiTownLGBTTraveler, I appreciate you taking the time to provide us with such a detailed overview of your recent stay and I'm sorry to hear that we did not meet your expectations. I'm a bit surprised to hear that you felt the hotel was empty as we are one of Dallas' premier hotels for business travelers and conventions. During your...

DeFuniak Springs, Florida
Reviewed 23 August 2014

Note: I posted a lengthy review on the hotel's site, but it disappeared as the hotel no longer accepts reviews there. So, this is my second attempt. I was a guest at the Intercontinental during a Fellowship of Presbyterians/ECO joint meeting. High points included the service: everyone I dealt with from the front desk to the restaurant was courteous, friendly...

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Helpful?
Thank Presbyman
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear Presbyman, Thank you so much for taking the time to provide us with such a detailed overview of your recent visit. I am happy to hear that your overall stay was enjoyable and that you found our staff to be courteous, friendly and professional and the culinary offerings good. However, I would like to sincerely apologize for the many...

Philadelphia, Pennsylvania
Reviewed 21 August 2014

I traveled here in January for a weekend conference. It was paid for by the business, and I was pleasantly surprised to have a king size room all to myself. The bed was ridiculously comfortable, the bathroom was awesome, and the room itself was spacious and nicely decorated. I thought the whole hotel was very nice looking and I found...

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Helpful?
Thank Megan J
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear Megan J, Thank you so much for taking the time to share your experience with us. I am extremely happy to hear that you found our bed to be ridiculously comfortable, bathroom awesome and accommodations nicely decorated. I am also glad to know that you were able to enjoy our gym and that our staff was very helpful, I...

Chicago
Reviewed 20 August 2014

Recently stayed at this hotel for an overnight business trip. When I arrived to my non-smoking room, it smelled like stale smoke. I went down to the front desk to inquire whether they allowed smoking. They noted they did not, but were willing to switch my room and have housekeeping come and "freshen" up. When I returned later that night,...

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Helpful?
Thank chicagomember
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear chicagomember, I appreciate you taking the time to express your concerns regarding your recent visit and I truly wish you would have allowed us to switch your room if you were unsatisfied. I am happy to hear that you found our staff to be friendly and hope you give us another opportunity to better serve you. Sincerely, Stefan Huber...

Houston, Texas
Reviewed 19 August 2014

Not sure what everyone else is complaining about. The place is very nice and the staff was professional. When you first walk in the decor is amazing. They also have starbucks inside the hotel. The beds were super comfortable especially after working on the project we had that week. The hotel bar had good drinks an attentive staff. I did...

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Helpful?
Thank jeffreytravel1978
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear Jeffreytravel1978, Thank you so much for choosing to stay at the InterContinental® Dallas and for taking the time to provide us with such a wonderful overview of your recent stay. I am extremely happy that our decor to be amazing and staff very nice and professional, I will definitely relay the kind words to my team. We look forward...

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
InterContinental Dallas is in Addison, a northern suburb between central and thriving Frisco and Plano. The Galleria Dallas and Addison s restaurant district are a few minutes away, and the Dallas North Tollway will have you in the city centre in half an hour or less. Must-see stops are the Nasher Sculpture Center and The Sixth Floor Museum at Dealey Plaza. ... more   less 

Additional Information about InterContinental Dallas

Address: 15201 Dallas Pkwy, Dallas, TX 75001-4609
Region: United States > Texas > Dallas
Price Range: ₹ 11,059 - ₹ 19,660 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — InterContinental Dallas 4*
Number of rooms: 529
Reservation Options:
TripAdvisor is proud to partner with Booking.com, IHG, Travelocity, Priceline and Jetsetter so you can book your InterContinental Dallas reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Intercontinental Dallas Hotel Dallas
Dallas Intercontinental
Hotel Style:
#13 Spa Hotel in Dallas
#29 Luxury Hotel in Dallas
#69 Business Hotel in Dallas
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Questions & Answers

Here's what travellers have asked, with answers from InterContinental Dallas staff and other travellers.
3 questions
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Questions? Get answers from InterContinental Dallas staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floors away from the elevator and ice machine.”
 of 5 bubbles 362ryanh, 31 Dec 2016 | Read review
“go to crowne or staybridge”
 of 5 bubbles asiarider, 15 Dec 2016 | Read review
“Good luck finding one that someone hasn't smoked in.”
 of 5 bubbles Wavshrdr, 13 Dec 2016 | Read review
“spacious rooms”
 of 5 bubbles JeyCee1989, 8 Dec 2016 | Read review
“Higher floors are more quiet, understanding that this is a also a great conference center”
 of 5 bubbles charlesmK8609DC, 1 Nov 2016 | Read review
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