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Extended Stay America - Dallas - Frankford Road

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74 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Dallas - Frankford Road
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Showing 73: English reviews
Henderson, Texas, United States
Reviewed 27 June 2016 via mobile

Staff was very helpful and friendly. Our first room had a broken cabinet door so they changed our room to a different one. There were not hair dryers in the bathroom, we had to get one from the front desk. The thermostat was annoying - it kept going up to 78 when we put it on 72. We were very...

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Helpful?
Thank Sarah H
Manager_11525, Manager at Extended Stay America - Dallas - Frankford Road, responded to this review

Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable,...

Dallas, Texas
Reviewed 10 June 2016

Great location, friendly accommodating staff, and clean spacious rooms. I was very satisfied with the overall stay and that's hard to do. Thank you. I look forward to seeing you next year and B.B.Q with my co-workers.

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Helpful?
Thank marciastone39
Manager_11525, Manager at Extended Stay America - Dallas - Frankford Road, responded to this review

I appreciate you taking the time to write a review of our hotel. I am so pleased to hear that you enjoyed our location, staff and spacious rooms during your visit with us. I will be sure to share your kind remarks with our team. Thank you again for your feedback. We hope to see you again, should your travels...

Vancouver, Canada
Reviewed 10 June 2016

After a period away I have returned to the Big D and to the Extended Stay America at Frankford Road in North Dallas. Much has changed, the hotel has been renovated, flooring and mattresses are new as are many of the people but it is still great value for the price with the same friendly, helpful approach from every member...

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Helpful?
Thank Anthony P
Manager_11525, Manager at Extended Stay America - Dallas - Frankford Road, responded to this review

Thank you for taking the time to write a review of your stay. I am glad to hear you enjoyed our renovations and our helpful staff during your visit with us. As well, I'm pleased that you were able to enjoy our pool and patio area during your stay. We hope to have the opportunity to provide you with another...

Katy, Texas
Reviewed 6 June 2016

Clean, quiet room. Got a suite for a great price on Priceline. Bed was good, ac was adequate, the hot water stayed hot all through the shower. The TV could have been bigger, but it was quite a ways from the bed because the room was good-sized. A comfortable place to spend a night.

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Thank yojimbo56003
Reviewed 22 February 2016

Also dogs friendly wonderful we feel like home Location was great for what we were doing. The good: room was spotlessly clean, large and pleasant. People who worked there were very nice. Price was reasonable. The bad: wifi in our room was very spotty, often not there at all. Sunday night NBC disappeared on the tv, no Sunday night football,...

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Helpful?
Thank Yelda K
Manager_11525, General Manager at Extended Stay America - Dallas - Frankford Road, responded to this review

Thank you for taking the time to write a review of your stay. We appreciate you letting us know about the inconveniences you experienced. We are sorry for these issues, but are happy to hear that you had a positive stay overall. It’s great to read that you enjoyed our pet friendly policy as well as our friendly customer service....

Raleigh, North Carolina
Reviewed 17 February 2016

Check in and Check was terrible...people upfront were aloof and seemed confused and not interested or sure of how to check me in or out. I was not looked up at once and the guy just handed my key, no welcome, thanks or anything. when i asked for my bill he went behind a wall and after ten minutes i...

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Helpful?
Thank Randy C
Manager_11525, General Manager at Extended Stay America - Dallas - Frankford Road, responded to this review

Thank you for providing feedback regarding the events that took place during your recent stay with us. The situation you described regarding the check in and out experience is truly regrettable. We are very sorry for your experience. Your comments were reviewed by the staff, and we will make sure we are providing each guest with professional customer service as...

Plano, Texas
Reviewed 17 December 2015

nice roomy place liking it so far not super plush but feels more like a apt so for that im happy was really looking forward to breakfast Fruit and apples IS NOT BREAKFAST it is a snack..yall please do something about having a actual breakfast I mean yall do charge enough...

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Thank Breakfast86ed
Manager_11525, General Manager at Extended Stay America - Dallas - Frankford Road, responded to this review

Thank you for the feedback about your stay at our hotel. Please accept our apologies that our grab-and-go breakfast was not to your expectations. I will be sure to share your comments with our corporate office. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. Please feel free to contact me directly,...

Reviewed 30 November 2015 via mobile

Dallas became my home this past summer. Having never resided at an extended stay, I was a bit skeptical booking my first reservation. Upon, settling in, I quickly felt home. The rooms were very spacious, comfortable but most of all it was the staff that killed it for me. Anytime I needed something or was just passing through, I was...

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Thank Tannerwes89
Manager_11525, General Manager at Extended Stay America - Dallas - Frankford Road, responded to this review

Thank you so much for sharing your experience with us. I am so pleased to know that your stay was enjoyable and that our staff made you feel welcomed. I’m thrilled that we were able to provide you with a home away from home experience! Thank you again for your kind words. The staff and I would love to provide...

Richardson, Texas
Reviewed 2 November 2015 via mobile

TERRIBLE PLACE TO STAY. PEOPLE SMOKE HAVE DOGS THERE IS NO BREAKFAST. It's a grab and go coffee bar. With ORANGES. Screaming down the hallways. Shady characters. White maid selling drugs and playing loud music. Tv's are too small and too far from beds.

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Helpful?
Thank Missy L
Manager_11525, General Manager at Extended Stay America - Dallas - Frankford Road, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that your stay was not to our company’s high standards. As this hotel’s manager, I can assure you that I have used your comments as a training tool to coach our staff to ensure your experience is not repeated. I am...

Plano, Texas
Reviewed 21 October 2015

I've basically been living in hotels the last few weeks. This is by far the best. Big room, with closet, refrigerator, microwave oven, stove. It has a pool, which I'd never use, but the view is nice. Great location. Staff is nice, helpful. Breakfast leaves something to be desired. It's basically apples.

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Thank EvylikeChevy

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Amenities

Highlights
  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry
  • Breakfast included
  • Meeting Rooms

Additional Information about Extended Stay America - Dallas - Frankford Road

Address: 18470 Dallas Pkwy, Dallas, TX 75287-5205 (Formerly Homestead Studio Suites)
Region: United States > Texas > Dallas
Price Range: ₹ 6,616 - ₹ 8,778 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Dallas - Frankford Road 2.5*
Number of rooms: 112
Reservation Options:
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Also Known As:
Homestead Studio Suites Dallas - Plano Hotel Dallas
Homestead Suites Dallas
Homestead Dallas
Dallas Homestead Suites
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Dallas - Frankford Road staff and other travellers.
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Questions? Get answers from Extended Stay America - Dallas - Frankford Road staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I don't think you really have a choice here except if you want a suite, or just a regular room.”
 of 5 bubbles Ronna100, 21 Jul 2016 | Read review
“In hot weather avoid the west facing rooms -they have sun on the windows all day and face the tollway so there is traffic noise early.”
 of 5 bubbles AnthonyP597, 9 Jun 2016 | Read review
“I was on the third floor, and it was very quiet. There is an elevator.”
 of 5 bubbles yojimbo56003, 6 Jun 2016 | Read review
“Stay somewhere else”
 of 5 bubbles randyc866, 17 Feb 2016 | Read review
“I'm on the inside, which has a view of the pool”
 of 5 bubbles EvylikeChevy, 21 Oct 2015 | Read review
5 of 5