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All reviewsfront deskroom was cleanweekend staythe breakfast areapresidential suitewafflesfirst floorgreat place to staystaff was extremely helpfulexercise roomnice hotelcomplimentary breakfasthill countrypleasant staybreakfast employeecreek parkcheck in was quick
Front desk staff would not accept a AAA rate. Arrogant "take-it-or-leave-it" attitude was disheartening and unfriendly. I'll take my business elsewhere next time I'm in Burnet. Otherwise, the it's a nice hotel.More
Response from Jason_Horn, General Manager at Comfort Inn & Suites BurnetResponded 17 March 2017
Thank you for taking the time to respond to our online survey! I'm happy to tell you we do accept AAA discounts at the hotel. The only time we cant add AAA to a reservation is if it was booked online through a third party....More
Overall the place was great. The staff was friendly and the place was clean and in good repair. Front desk guy, Thomas, was very professional, always cheery, and eager to serve. Tanya who ran the breakfast area was awesome, always happy and working hard to...More
Response from BOB P, General Manager at Comfort Inn & Suites BurnetResponded 8 March 2018
Thank you for taking the time to fill out our online survey. We are glad to hear that our front desk and breakfast staff were happy and helpful. Our house keeping staff are happy to provide our guests with fresh clean rooms and a positive...More
I want to commend Tanya who manned the breakfast service as someone who goes above and beyond the expected. She was so pleasant and so very helpful. She made everyone smile. I witnessed her help every person who entered.
Thank Cathy G
Response from Jason_Horn, General Manager at Comfort Inn & Suites BurnetResponded 5 January 2017
Thank you for commenting on my excellent staff! I've shown your review to Tonya and it really made her day. Looking forward to seeing you again in the future!
Clean, quite and comfortable. This will by my 'home away from home' from now on when I am in this area. It is nice this hotel offers 'pet friendly' rooms, I travel with a pet and my pet is always welcomed in the same way...More
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Thank Ronda R
Response from Jason_Horn, General Manager at Comfort Inn & Suites BurnetResponded 25 December 2016
Thanks for your glowing review Ronda! We look forward to seeing you again soon at your home away from home!
The hotel and staff are amazing! The room was clean with a nice little note saying "Happy Holidays". My friend and I didn't have to be anywhere until 3 so they allowed us to have a late check out. I am not a fan of...More
Response from Jason_Horn, General Manager at Comfort Inn & Suites BurnetResponded 18 December 2016
Thanks AgGirl! Ive shown your review to my staff and Tonya was excited to hear you enjoyed our breakfast!
Yes, they are pet friendly. I recommend asking for a room on the bottom floor near the door out to the pool or another exit door to the parking lot. That is the best way to get your four legged family member out to do their... More
Yes, they are pet friendly. I recommend asking for a room on the bottom floor near the door out to the pool or another exit door to the parking lot. That is the best way to get your four legged family member out to do their business. There is also a very nice creek with sidewalks that is just to the right of the hotel when you are facing hotel. It is a nice to take your dog on a walk there. I was never charged anything extra or placed in a pet friendly room so I would just check in as usual but request a room in that certain area. We had our two dogs with us:) Good luck