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Holiday Inn Express Hotel & Suites Brownfield

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Traveller (3)
Room & Suite (20)
Traveller (3)
Room & Suite (20)
Dining (2)
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Rooms
23 Dec24 Dec
|
1 room, 2 adults, 0 children
Standard Room
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About
Location
Cleanliness
Service
Value
Relax on your next stay in Brownfield, Texas at our beautifully appointed Hotel. Situated between Fort Worth, TX and Ruidoso, NM, the fresh, contemporary Holiday Inn Express(R) Hotel & Suites Brownfield is the perfect stopping point for all travelers. The hotel's location in Brownfield, Texas is also just 30 miles from Lubbock and close to local points of interest.
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Property amenities
Free High Speed Internet (WiFi)
Pool
Free Parking
Wheelchair Access
Pets Allowed ( Dog / Pet Friendly )
Breakfast included
Business Centre with Internet Access
Fitness Centre with Gym / Workout Room
Breakfast Available
Dry Cleaning
Meeting Rooms
Hot Tub
Laundry Service
Self-Serve Laundry
Non-Smoking Hotel
Indoor pool
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Non-Smoking Rooms
Family Rooms
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53Reviews
35Photos
1Q+A
11Room tips
Traveller rating
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I booked a reservation online like I have done the entire week (I travel for work), upon arriving at the Hotel the lady working the front desk was extremely rude, unhelpful and denied my reservation even after I showed her the confirmation email and I spoke to customer service an
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Response from holidayinnexpressbro, Hotel Manager at Holiday Inn Express Hotel & Suites Brownfield
Responded 2 weeks ago
Dear Guest, We were very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We certainly empathize regarding the points you mention in your review you experienced. We will look into each issue that you have noted in an attempt to correct and improve our hotel. Sincerely, Hotel Manager
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I prepaid a room via Tripadvisor. Upon arrival the hotel desk clerk said that TripAdvisor had over booked and no rooms were available. The desk clerk said I would not.be charged. She suggested I try Best Western or Budget Inn. “Sorry. Bye.” I was able to book a room at the Best W
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Response from holidayinnexpressbro, Hotel Manager at Holiday Inn Express Hotel & Suites Brownfield
Responded 5 Jul 2018
Dear Valued Guest, Greetings from the Holiday Inn Express Hotel,Brownsfield. We are very much concerned with your feedback. Our apologies for the bad experience. Our endeavor is to offer a nice stay to all our guests but failed this time. Actions shall be taken to improve everything on priority and you can have a good stay next time. Hope you will reconsider. Sincerely, Hotel Manager.
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First time in this part of the country. We did not want to drive straight through from Santa Fe to San Antonio. Brownfield is pretty much halfway, so we picked the Holiday Inn. Nice and clean...comfortable bed. Standard hot breakfast. No complaints. Staff were very helpful with l
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Response from holidayinnexpres2, Webmaster at Holiday Inn Express Hotel & Suites Brownfield
Responded 9 Feb 2018
Dear Guest, When our guests tell us that you will stay with us again, you have made our day! These kind of compliments make us work so much harder to impress all of our guests. So glad that you enjoyed your stay and we do look forward to having you stay with us the next opportunity that you have. Thank you from the entire staff. Sincerely, Hotel Manager
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Nice room for the price. Suites have multiple chairs rather than a sofabed. Not a bad thing, but not suitable for us in this case. Kind staff, mediocre breakfast. Great beds at this location! Best sleep in a few days.
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Response from holidayinnexpressbro, Guest Relations Manager at Holiday Inn Express Hotel & Suites Brownfield
Responded 6 Jan 2018
Dear Guest, Thank you so much for taking the time in sharing with us your comments. Please allow me to mention that we consider our guests' feedback as the most important tool of communication and implementation of improvements. I hope you will tell others about our hotel and make us your first choice in the area for the future. We’ll be here for you, your friends and your colleagues when you need us. Sincerely, Hotel Manager
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We were on an extended trip and this was by far our favorite stop. Great room, great breakfast and great customer service. I highly recommend this hotel and will plan to stay there anytime I am in the area.
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Response from holidayinnexpressbro, webmaster at Holiday Inn Express Hotel & Suites Brownfield
Responded 27 Sep 2017
Dear Guest, Thank you for your kind words about our hotel. I’m glad you had a pleasant experience and would recommend us to others. We take real pride in the property and hope it shows in everything we do. I hope you will be able to stay with us again soon and experience our clean, comfortable rooms and the amenities you liked so much. Sincerely, Hotel Manager
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Are pets allowed at the Holiday Inn Express in Brownfield? I'm relocating to New Mexico and will be passing through with two cats. I'm looking for a hotel that will accommodate. Thank you!
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0 votes
"stay at the Best Western next door and don't get a headache trying to deal with this staff"
"Don't eat the breakfast"
"There are 3 floors. We have stayed on 1st and 2nd floor. Both equally quiet."
"The corner suite is very big and we stayed on top floor."
"The view from the east side is over a very modest, old and unkept neighborhood. Hey, they don't have a gated country club estates community in Brownfield. Keep the curtains closed - or just look at the sky."
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PRICE RANGE
US$ 97 - US$ 160 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express hotel and suites brownfield
LOCATION
United StatesTexasBrownfield
NUMBER OF ROOMS
69
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