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I booked a reservation online like I have done the entire week (I travel for work), upon arriving at the Hotel the lady working the front desk was extremely rude, unhelpful and denied my reservation even after I showed her the confirmation email and I...More
Date of stay: August 2018
Response from holidayinnexpressbro, Hotel Manager at Holiday Inn Express Hotel & Suites BrownfieldResponded 22 November 2018
We were very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We certainly empathize regarding the points you...More
I prepaid a room via Tripadvisor. Upon arrival the hotel desk clerk said that TripAdvisor had over booked and no rooms were available. The desk clerk said I would not.be charged. She suggested I try Best Western or Budget Inn. “Sorry. Bye.” I was able...More
Date of stay: June 2018
Response from holidayinnexpressbro, Hotel Manager at Holiday Inn Express Hotel & Suites BrownfieldResponded 5 July 2018
Dear Valued Guest,
Greetings from the Holiday Inn Express Hotel,Brownsfield.
We are very much concerned with your feedback.
Our apologies for the bad experience.
Our endeavor is to offer a nice stay to all our guests but failed this time.
Actions shall be taken to...More
First time in this part of the country. We did not want to drive straight through from Santa Fe to San Antonio. Brownfield is pretty much halfway, so we picked the Holiday Inn. Nice and clean...comfortable bed. Standard hot breakfast. No complaints. Staff were very...More
Date of stay: January 2018
Response from holidayinnexpres2, Webmaster at Holiday Inn Express Hotel & Suites BrownfieldResponded 9 February 2018
When our guests tell us that you will stay with us again, you have made our day! These kind of compliments make us work so much harder to impress all of our guests.
So glad that you enjoyed your stay and we do...More
Nice room for the price. Suites have multiple chairs rather than a sofabed. Not a bad thing, but not suitable for us in this case. Kind staff, mediocre breakfast. Great beds at this location! Best sleep in a few days.More
Date of stay: January 2018
Thank Chance G
Response from holidayinnexpressbro, Guest Relations Manager at Holiday Inn Express Hotel & Suites BrownfieldResponded 6 January 2018
Thank you so much for taking the time in sharing with us your comments.
Please allow me to mention that we consider our guests' feedback as the most important tool of communication and implementation of improvements.
I hope you will tell others about...More
We were on an extended trip and this was by far our favorite stop. Great room, great breakfast and great customer service. I highly recommend this hotel and will plan to stay there anytime I am in the area.More
Date of stay: September 2017
Thank Tim V
Response from holidayinnexpressbro, webmaster at Holiday Inn Express Hotel & Suites BrownfieldResponded 27 September 2017
Thank you for your kind words about our hotel. I’m glad you had a pleasant experience and would recommend us to others. We take real pride in the property and hope it shows in everything we do. I hope you will be able...More
Relax on your next stay in Brownfield, Texas at our beautifully appointed Hotel. Situated between Fort Worth, TX and Ruidoso, NM, the fresh, contemporary Holiday Inn Express(R) Hotel & Suites Brownfield is …Morethe perfect stopping point for all travelers. The hotel's location in Brownfield, Texas is also just 30 miles from Lubbock and close to local points of interest. Less
Star ratings indicate the general level of features and amenities to expect. They are provided to TripAdvisor by third-party partners such as Expedia and Giata.