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BEST WESTERN Palace Inn & Suites

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126 Reviews from our TripAdvisor Community

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Showing 126: English reviews
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Lubbock, Texas, United States
Reviewed 2 weeks ago

Fire alarm went off at 1:30am and all rooms evacuated. Flooded ground floor from sprinklers. Things happen but no offer for free night. Rooms were clean. Plenty of hot water. Good location and far enough from I20 to be quite.

Review collected in partnership with Best Western
Thank Larry B
Tanya A, General Manager at BEST WESTERN Palace Inn & Suites, responded to this review

Larry B, We are truely sorry we failed to meet your expectations. We can not always control things that happen such as a pipe bursting unexpectedly. We do try accomodate every guest to the best of our abilities, when given the opportunity. Please feel free to call me anytime to discuss this further.

Dallas, Texas
Reviewed 21 December 2016

This lodging is an average place with average high pricing. Nothing spectacular. If your looking to get a good nights sleep for 100 + dollars and sleep is all that really matters, I would recommend this place.

Review collected in partnership with Best Western
Thank Sarah P
Pinehurst, Texas
Reviewed 30 October 2016

I wasn't sure to make of the mixed reviewed on TA but I needed a room and had to make a reservation sight unseen since I was 400 miles away. The lobby was clean and the Front desk person was outstanding! (Miranda) She took my initial reservation, saw to it that everything was just right and made the check in...

Thank TOM A
Tanya A, General Manager at BEST WESTERN Palace Inn & Suites, responded to this review

Thank you for choosing to stay with us during your recent travels. We are very pleased to hear that you enjoyed your stay and that Miranda was able to be of service to you. We are currently working to make many improvements to the property in many areas and we hope you will give us the opportunity to be of...

Tyler, Texas
Reviewed 22 October 2016

The clerk was mopping and in tacky attire. The entry was akin to an outdated school gym locker room. The breakfast bar was part of the lobby. The location is sort of fit in between other businesses, noisy, and it did not feel safe, clean or well-lit. Room was adequate, barely, but the linens were clean. I would and did...

Thank dkarcherbrady
Canyon Lake, Texas
Reviewed 21 September 2016 via mobile

I want to lead this off with the fact that this is a very nice facility. Our initial interaction from the booking while we were on the road in far northwest Texas, to the check-in was very pleasant. The room was adequate and the beds very comfortable. The main problems we encountered started the next morning. When ready to shower,...

Thank Canyonite
Clearwater, Florida
Reviewed 19 September 2016

Room was clean and property was neat. Front desk staff was very accommodating. Breakfast wasn't anything special, but made for a quick departure. I'd stay here again when in area. Slight design flaw in shower for accessible room. No place to place soap or shampoo, shower drain wasn't set to allow for quick drain so water built up in stall.

Review collected in partnership with Best Western
Thank al s
Greenville, Texas
Reviewed 26 August 2016 via mobile

Been staying here for 3 years on and off. Some of the other places seem to be running down. This one is still good. Nice rooms quit and clean. Staff is friendly. The location is convenient to I20 or downtown There is now a couple of restaurants pretty close.

Thank LINEMAN_20
Reviewed 21 August 2016

My experience was terrible. I booked this hotel thru priceline. Tamy, the front desk who attend, said there is NO reservations in my name, and not just enough, she said the hotel was full, and told me to go next door. It was late, after 10pm, and me and kids was very tired. I thought it was very strange, since...

Thank SouthFloridaMAMA
Reviewed 2 August 2016 via mobile

Our stay at the Best Western Palace Inn exceeded expectations. Shae at check in was friendly and thorough. We have two small kids, and she let us know that the juice and fruit in the breakfast area would be available all evening/night and even offered us bottled water to take to the room. There's also a water cooler in the...

Thank roadtripinmomma
San Jose, California
Reviewed 5 July 2016

I always have a good experience at BW hotels and this was no different. Stay here. The beds were nice. The rooms were very clean and the staff was very helpful. I would recommend staying here if you have the opportunity.

Review collected in partnership with Best Western
Thank Rico7676

25 photos of this hotel

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  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Self-Serve Laundry
  • Business Centre with Internet Access
  • Multilingual Staff
Official Description (provided by the hotel)
Come stay with us and you will be treated like family! ... more   less 

Additional Information about BEST WESTERN Palace Inn & Suites

Address: 915 Lamesa Hwy, Big Spring, TX 79720-1109
Region: United States > Texas > Big Spring
Price Range: ₹ 6,619 - ₹ 9,426 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Palace Inn & Suites 2.5*
Number of rooms: 61
Reservation Options:
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Also Known As:
Best Western Palace Hotel Big Spring
Best Western Palace Inn And Suites
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Palace Inn & Suites staff and other travellers.
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Questions? Get answers from BEST WESTERN Palace Inn & Suites staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Just save your $120 and stay elsewhere.”
 of 5 bubbles dkarcherbrady, 21 Oct 2016 | Read review
“Has an elevator but only one baggage cart.”
 of 5 bubbles JS243, 27 Jun 2016 | Read review
“The first floor is quieter, according to the staff.”
 of 5 bubbles 644JamesP, 4 Oct 2015 | Read review
“All rooms seem to be in good locations.”
 of 5 bubbles richhmon, 27 Aug 2015 | Read review
“Ask for and be firm and polite about the room to be cleaned, no bugs,”
 of 5 bubbles 496kenneths, 28 Apr 2015 | Read review
5 of 5