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Holiday Inn & Suites Waco Northwest

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Holiday Inn & Suites Waco Northwest
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172 Reviews from our TripAdvisor Community

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Showing 170: English reviews
Nacogdoches, Texas
Reviewed 1 week ago

Hotel was great! Breakfast at hotel restaurant was a terrible. First, the milk was sour and the carton showed the date to be expired. Next, the server never refilled the coffee. The meal took way to long and was brought out cold. Upon checking out we told them about the problem, they promised to add bonus points (which never happened).

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Helpful?
Thank PastorBC
Rashmi P, Front Office Manager at Holiday Inn & Suites Waco Northwest, responded to this review

Good morning PastorBC, Thank you for your feedback regarding your stay at Holiday Inn Waco and for being an IHG Rewards Club member. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your high rating in room cleanliness. However, we’re sorry we fell below your expectation regarding food and beverage service...

Reviewed 3 weeks ago via mobile

Great location and staff. Megan at front desk is a real sweetheart. Very polite and professional. Good selection of area restaurants. Walmart nearby if you have last minute needs. About 5 minutes from Baylor.

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Helpful?
Thank CHTEX
Rashmi P, Front Office Manager at Holiday Inn & Suites Waco Northwest, responded to this review

Thank you sharing your experience with our hotel. We are pleased to hear that one of our agents made an lasting impact on your stay. We sure hope to see you again in the near future. Sincerely, Alexandria Guest Experience Champion

Reviewed 26 October 2016 via mobile

We a large group come in for the weekend. The staff was very friendly and we were able to get through the check in process fairly quickly. The rooms were up to date and very clean. The mattress and pillows were comfortable, but my husband thought the mattresses were too short. I heard others say the same. We went to...

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Helpful?
Thank Kla2422
Rashmi P, Front Office Manager at Holiday Inn & Suites Waco Northwest, responded to this review

Thank you for taking the time to share your review of your experience with our hotel. We enjoyed your group. We look forward to future endeavors. Sincerely, Alexandria Guest Experience Champion

York, Nebraska
Reviewed 30 September 2016 via mobile

Seeing the sight around Waco and stopoed for the night. Nice up to date hotel. The suite we had was odd a large room , small tv snd missing table or furniture. ThIs a full hotel so a resturant but no free breafast.

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Helpful?
Thank GARY E
IHGService, Guest Relations Manager at Holiday Inn & Suites Waco Northwest, responded to this review

Dear GARY E, Thank you for your recent stay and for taking the time to leave us with your feedback. I highly appreciate your kind comments. Rest assured that it is in our continued efforts to maintain and improve our amenities and services in order to be consistent in providing our valued guests with th best accommodations possible. I do...

Texas
Reviewed 3 September 2016

I have stayed at this hotel several times now and I have yet to have an issue at this property. The rooms are always clean and the staff is very helpful. I have even been able to check in early and have late checkouts.

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Helpful?
Thank EastTexasTraveler903
Rashmi P, General Manager at Holiday Inn & Suites Waco Northwest, responded to this review

Howdy EastTexasTraveler903, Thank you for taking the time to share your experience with our hotel during your visits to Waco. On behalf of our entire staff we would also like to thank you for your loyalty as our guest. We hope to see you soon!

Houston, Texas
Reviewed 23 August 2016 via mobile

Location a bit off the pulse of the college town and downtown. But these scenes are a short drive away (5-10 mins). Hotel was far enough from I-35 that there was no road noise. Rooms were comfortable and clean. Staff friendly. I would stay here again.

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Helpful?
Thank LLG1972
Rashmi P, General Manager at Holiday Inn & Suites Waco Northwest, responded to this review

Hello LLG1972, Thank you for taking to time to share your review of our hotel. We appreciate all feedback good and bad as it helps us to improve overall as a team. We hope to have the honor of accommodating you for future visits to the Waco area.

Phoenix
Reviewed 20 August 2016 via mobile

New hotel, always nice. Very friendly, helpful front desk. Room is typical Holiday Inn, which is to say comfortable and clean. No complaints. Only downside is the lack of USB charging ports . . . in a new hotel?! Really?! Questionable miss that definitely should be fixed, everything needs charging these days. Still, if your visiting Baylor, can't get in...

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Helpful?
Thank PhoenixBikeman
Rashmi P, General Manager at Holiday Inn & Suites Waco Northwest, responded to this review

Hi PhoenixBikeman, Thank you for sharing your experience with our hotel during your visit to the Waco area. We appreciate all feedback as it helps us improve overall as a team. We hope to have the pleasure of accommodating you again in the near future.

Orange, Texas
Reviewed 11 August 2016 via mobile

The hotel's location is a short drive to Magnolia Market. The hotel was very clean. I called another hotel direct and was forwarded to an IHG number. I was interested in a two room suite with two bathrooms. The origional hotel was full, but was reassured that a similar property had the same suite available. When we arrived, the suite...

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Helpful?
Thank Cynthia T
Rashmi P, Manager at Holiday Inn & Suites Waco Northwest, responded to this review

HI there Cynthia T, Thank you for your feedback regarding your stay at Holiday Inn & Suites Waco Northwest and for being an IHG Rewards Club member. We are saddened to hear that the explanation of the various suites we offer were not described correctly. We have several suite options offered at our full service hotel to accommodate our couples...

Reviewed 29 July 2016

This hotel is very nice. It is a new hotel with spacious rooms and a very attentive front desk staff. Megan helped our party of five women print our boarding passes for our flight home. We were very surprised at the quality of food that we enjoyed for dinner. We also took advantage of the complimentary coffee and freshly baked...

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Helpful?
Thank Linda J
Rashmi P, Manager at Holiday Inn & Suites Waco Northwest, responded to this review

Hi Linda J, Thank you taking the time to share your experience with our hotel during your recent visit. We are pleased to hear that your group enjoyed your stay with us. It's great to hear that one of our team members was able to assist you. Also, glad you were able to take away a great dining experience at...

Helotes, Texas
Reviewed 28 July 2016 via mobile

Makayla (front desk) and Thomas (manager) were extremely understanding and helpful when there was a mistake (on my part) on my reservation. They made my day by helping me out! Great compassionate people make a great business. Next time I am in Waco, I can guarantee you I will be back here! Thanks again Makayla and Thomas!!! Shane - San...

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Helpful?
Thank coachwilson10
Rashmi P, Manager at Holiday Inn & Suites Waco Northwest, responded to this review

Hi coachwilson10, WOW! Thank you for sharing your experience with our staff. What a great experience you had. I am very pleased to hear that members of our team were able to assist your with your reservation needs and make a lasting impression with you. As a loyal IHG member and valued guest to our hotel it is our pleasure...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
The only full-service hotel Waco offers that was built in the last 30 years, the new Holiday Inn Waco Northwest offers you the very best in hospitality. Located just four miles from the center of downtown and eight miles from Waco Regional Airport -ACT, the Holiday Inn Waco Northwest is the perfect place to base your next trip to central Texas. ... more   less 

Additional Information about Holiday Inn & Suites Waco Northwest

Address: 1801 Development Blvd, Bellmead, TX 76705-2973
Region: United States > Texas > Bellmead
Price Range: ₹ 7,356 - ₹ 9,740 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn & Suites Waco Northwest 3*
Number of rooms: 122
Reservation Options:
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Also Known As:
Holiday Inn & Suites Waco Northwest Hotel Waco
Holiday Inn And Suites Waco Northwest
Holiday Inn Bellmead
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn & Suites Waco Northwest staff and other travellers.
1 question
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Questions? Get answers from Holiday Inn & Suites Waco Northwest staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“don't eat here, it is expensive and the service poor”
 of 5 bubbles PastorBC, 28 Nov 2016 | Read review
“The family suites are laid out so the bedroom is private from the rest of suite.”
 of 5 bubbles EastTexasTraveler903, 3 Sep 2016 | Read review
“Rooms on the west are hotter on sunny days.”
 of 5 bubbles Ilikailover, 26 May 2016 | Read review
“This is a well designed hotel and they all are very nice.”
 of 5 bubbles MarkB576, 27 Apr 2016 | Read review
“There's more parking on the Eastern side so book a room on that side if you want to be able to see your vehicle from your room.”
 of 5 bubbles John30196, 25 Feb 2016 | Read review
5 of 5
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