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Comfort Suites Smyrna

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Traveller (34)
Room & Suite (36)
Dining (6)
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Overview
  • Excellent23%
  • Very good16%
  • Average14%
  • Poor15%
  • Terrible32%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Room Service
2 Star Hotel
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (145)
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All reviewshotel coupon bookfull hot breakfastwould stay here againbreakfast areabreakfast was excellentroad tripspacious roomgreat roompleasant staynashvillegrandsonsofachain
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51 - 55 of 144 reviews
Reviewed 12 May 2015

We chose the Comfort Suites because it was the further from the highway than the other choices. While my husband was checking in for a two night stay, I checked the breakfast area. The stainless steel serving items were coated with greasy fingerprints. On the...More

2  Thank DonBon0629
Response from Comfort Suites S, Guest Relations Manager at Comfort Suites SmyrnaResponded 14 May 2015

I really appreciate your taking the time to share your recent experience. I want to personally apologize for your disappointment with the front desk and the room. We want our guest to have the best stay possible where everything is Perfect. I am sorry if...More

Reviewed 18 April 2015 via mobile

I will never stay at this hotel again, they will tell you one thing and do another. GM is a complete jerk and has no class, actually told me never to come back to the hotel without every allowing me to explain the situation. Feel...More

2  Thank Tom S
Response from Comfort Suites S, Guest Relations Manager at Comfort Suites SmyrnaResponded 19 April 2015

WE do apologize about your experience during your stay. While you feel that GM was rude to you, the hotel room you had stayed in and after you checked out of the room was completely vandalized. This hotel is 100% not smoking and you had...More

Reviewed 9 April 2015 via mobile

My company booked me a room and when I walked into the hotel there was another question who was upset speaking with gentlemen at the desk. When the worker saw that I was there he said can I help you. I said yes I have...More

Thank Shawanada D
Response from Comfort Suites S, Guest Relations Manager at Comfort Suites SmyrnaResponded 15 April 2015

I really appreciate your taking the time to share your recent experience. I want to personally apologize for your disappointment with the front desk and the room. We want our guest to have the best stay possible where everything is Perfect. I am sorry if...More

Reviewed 1 April 2015

This is my third visit at this hotel. It will be my last. Very dirty floors, elevator filthy. Door to my room dysfunctional. It's nice to be further off the highway than most, but I expect CLEAN at this price!More

Thank Mary A
Response from Comfort Suites S, Guest Relations Manager at Comfort Suites SmyrnaResponded 2 April 2015

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be...More

Reviewed 23 March 2015

This is a beautiful property that is either new or recently updated. Our room was clean and comfortable. If it weren't for the little guy that seemed to be in charge, our stay would have been perfect. Children were in the pool at closing time....More

1  Thank TTM30739
Response from Comfort Suites S, Guest Relations Manager at Comfort Suites SmyrnaResponded 24 March 2015

WE are glad you enjoyed your stay. We are also sorry about the pool area incident. The staff that came to vacate the pool area followed a protocol of closing time. Our pool area closes at 10pm and we courteously let your party stay until...More

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About
Amenities
Top amenities
Free Parking
Pool
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Room Service
Hotel Amenities
Free Parking
Breakfast included
Business Centre with Internet Access
Self-Serve Laundry
Breakfast Available
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Room amenities
Microwave
Air Conditioning
Things to do
Pool
Fitness Centre with Gym / Workout Room
Indoor pool
Hot Tub
Heated pool
Details
Price range
US$ 116 - US$ 140 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
Details
Price range
US$ 116 - US$ 140 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
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Traveller (34)
Room & Suite (36)
Dining (6)
Pool & Beach (2)
Business Centre & Event Rooms (1)
Questions & Answers
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ASouthernBelle
9 November 2015|
Answer
Response from xeflx | Reviewed this property |
The Corporate office deflect the issue back to local hotels . They do nothing. I ensured the corporate office with pics & videos of the health hazard at Comfort Suites in Smyrna Tennessee and they did absolutely nothing.
2
Votes
Room Tips
"Stay Away From this Hotel"
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"Not sure what to say anymore....I can't recommend."
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"Call before you stop to make sure what stage the renovations are in."
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"Ask for the 3rd floor"
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