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Upon arrival in our room a large black bug was dead on the bathroom floor, there was a bathtub half full of water, dust was every where, no batteries in tv remote, someone's clothes in the drawers, bedspreads were dirty,and what looked like a sexual...More
2 Thank travelingmamaw123
Response from Comfort Suites S, Guest Relations Manager at Comfort Suites SmyrnaResponded 1 December 2016
I really appreciate your taking the time to share your recent experience. I want to personally apologize for your disappointment with the room.
We want our guest to have the best stay possible where everything is
Perfect. I am sorry if that was not the...More
The room was comfortable and clean. The room looks to have been updated recently. The vent in the bathroom was not very clean but that was the only thing that seemed unclean. The breakfast was not good, but there was close eateries. Coffee was not...More
1 Thank Andy H
Response from Comfort Suites S, Guest Relations Manager at Comfort Suites SmyrnaResponded 28 November 2016
Thank you for taking the time to complete our online survey. We are glad that you enjoyed your stay. Your concerns regarding the vent is being rectified with our house keeping department. In reference to you breakfast issue we are updating our breakfast. We hope...More
My daughter and I decided to choose Comfort Suites since we have stayed in one before in Omaha Nebraska. However, I was less than thrilled when room costed nearly 270 dollars. I talked to others that just happened to drive through and were offered a...More
2 Thank Angel L
Response from Comfort Suites S, Guest Relations Manager at Comfort Suites SmyrnaResponded 26 October 2016
I would like to apologize for your experience at the hotel. We have looked in to all the areas of your concern and have addressed the rectifiction. We hope that you will give us another try again.
Would highly recommend this hotel. It is a convenient location past Nashville if traveling South. Spacious comfortable room. Assorted choices for breakfast. Many restaurants in area. Staff very courteous.More
1 Thank SLS963
Response from Comfort Suites S, Guest Relations Manager at Comfort Suites SmyrnaResponded 14 October 2016
Thank you very much for staying with us. We are delighted that you enjoyed your stay in every aspect of your stay from the front desk staff to the breakfast staff to your room amenities. We hope that you will come back and stay with...More
Good place to stay to avoid the high prices and traffic of Nashville. Better than the average Comfort suites. Nice eating area, pleasant stall. Management assured me bedding will upgraded within month. Great access to the Natchez Trace Parkway that avoids the Nashville traffic.
Thank Pat M
Response from Comfort Suites S, Director of Sales at Comfort Suites SmyrnaResponded 4 October 2016
Thank you for staying with us. We are glad that you enjoyed your stay. See you next time when you are in Nashville.
The Corporate office deflect the issue back to local hotels . They do nothing. I ensured the corporate office with pics & videos of the health hazard at Comfort Suites in Smyrna Tennessee and they did absolutely nothing.