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Traveller (282)
Room & Suite (114)
Dining (8)
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Overview
  • Excellent51%
  • Very good18%
  • Average8%
  • Poor8%
  • Terrible15%
Travellers talk about
“bedroom cabin”(27 reviews)
“hot tub”(78 reviews)
“pigeon forge”(40 reviews)
AMENITIES
Free Internet
Free Parking
Pool
Kitchenette
Golf Course
3 Star Hotel
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Reviews (359)
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11 - 15 of 358 reviews
Reviewed 6 April 2017

Second stay at The Preserve. Our first time here (2015) we never saw a bear, although one morning saw what we thought was the aftermath of one (garbage up and down the road in front of one of the cabins). This time around, we have...More

Thank stormynights24
Management response:Responded 10 April 2017

Dear stormynights24, I can certainly understand your concerns, especially as a dog owner. Due to the relatively large home ranges and mobility of bears, there is no place remote enough in Tennessee to relocate bears where they will not have contact with humans. Secondly, by...More

Reviewed 15 January 2017 via mobile

The cabin we stayed was Appalachian high it self the cabin was ok but couple of things our cabin didn't work... the jacuzzi didn't work some black stuff was coming out of it and once you start it it didn't stop.... sewage smell was all...More

Thank RMsuri
Management response:Responded 18 January 2017

Dear RMsuri, We deeply regret the difficulties you experienced on your recent stay in our area. The Preserve Resort has several rental agencies that operate inside the resort and the cabin you stayed in is not rented through our company but through Gatlinburg Falls. Please...More

Reviewed 7 January 2017 via mobile

It was a great place to stay. It snowed 9" beautiful inside and out. Clean lots of room. The scenery is amazing. The roads to get there are curved and if it snows you will need a 4x4 the bathrooms have great hot water. The...More

Thank Leah L
Management response:Responded 9 January 2017

Dear Leah L, Thank you for taking the time to leave a review on your recent stay. And congratulations to the happy couple! We are happy we were able to meet your expectations and you enjoyed your time with us. We strive to make every...More

A FlipKey verified reviewer
Reviewed 5 January 2017

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Management response:Responded 9 January 2017

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Reviewed 27 November 2016

I would not recommend renting a cabin here. We rented Dancin N the Starzzz which was touted by the owners to have a hot tub which would be ready upon our arrival. In spite of many phone calls and visits from maintenance, and promises to...More

Thank Chris R
Management response:Responded 28 November 2016

Dear Chris R, We deeply regret the difficulties you experienced on your recent stay in our area. The Preserve Resort has several rental agencies that operate inside the resort and the cabin you stayed in, Dancin N the Starzzz, is not rented through our company....More

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Pool
Free Internet
Free Parking
Hotel Amenities
Free Parking
Room amenities
Microwave
Refrigerator in room
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Pool
Hot Tub
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Traveller (282)
Room & Suite (114)
Dining (8)
Pool & Beach (8)
Family and Play Areas (10)
Questions & Answers
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DIYM0M
11 December 2017|
Answer
Response from Heather T | Reviewed this property |
I would do an SUV with snow tires/chains if possible. The drive up there is a little hairy even with no snow. Lots of steep inclines and turns.
0
Votes
dritoniusa
16 October 2017|
AnswerShow all 2 answers
Response from CharleneD72 | Reviewed this property |
Yes they do.
0
Votes
Room Tips
"Great House"
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"VRBO Homeaway or airbnb for the best mgmt for your cabin stay. Owner MUST PAY resort HOA so you can use the..."
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"Pull-out sofas are in each cabin, so if traveling as a family get a smaller cabin based on the..."
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"Best views at the top of the resort! Million Mile View is what I suggest!"
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