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The Preserve Resort

Certificate of Excellence
07/05/2017 08/05/2017
1 room 2 adults 0 children
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The Preserve Resort
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349 Reviews from our TripAdvisor Community

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There are newer reviews for The Preserve Resort
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Showing 349: English reviews
Reviewed 22 August 2016 via mobile

Cabin was great... "Cades Cove Castle" there was so much to see. Bring your groceries on your way up though! Make sure to include "lodge" in the GPS directions... and beware of bears! Views are stunning

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Helpful?
Thank Dolores A
Management response:

Dear Dolores A, We are so glad that you enjoyed your stay and took time to write a review. We constantly monitor customer feedback to make our guests experience the best possible and wish to thank you for sharing your experience with us and other potential guests. We look forward to having you come back soon to The Preserve Resort....

Eunice
Reviewed 3 August 2016 via mobile

Our vacation in the Smokies has been terrific! The cabin, Mountain Dreams, is fantastic! We have perfect views and everything we need is right here. Our family of 5 is very comfortable. I would definitely stay here again. This location is 30 minutes from downtown Pigeon Forge.

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Helpful?
Thank Holly M
Management response:

Dear Holly M, Thank you for taking time to post a review regarding your stay at Mountain Dreams. We are thrilled that we were able to meet your expectations and you enjoyed your time with us. We are happy that you found our area to be conveniently located to the stores and attractions in the area, but far enough away...

Pittsburgh, Pennsylvania
Reviewed 30 July 2016 via mobile

Stayed here before with no trouble. However today when we went to check in it was a total debacle. First, there are three other people at the desk with issues at their cabins. Then when it's finally our turn the lady behind the counter cannot find our paperwork. She sees it in the computer but has no idea how to...

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Helpful?
1Thank Beth and Dan L
Management response:

Dear Beth and Dan L, We deeply regret the difficulties you experienced on your recent stay in our area. The Preserve Resort has several rental agencies that operate inside the resort and the cabin you stayed in is not rented through our company. The check in office on-site is not under our management. Please accept my sincerest apologies on behalf...

Denham Springs, Louisiana
Reviewed 28 July 2016

We wanted a cabin in the Wears Valley area with beautiful mountain views. This beautiful cabin delivered. The property management company is Cabins of the Smoky Mountains, and the property is located in The Preserve Resort, located up a winding road off Wears Valley Road. I called ahead of time to determine which location we would need to go to...

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Helpful?
1Thank em405
Management response:

Dear em405, Thank you for taking the time to leave a review on your recent stay. We are happy we were able to meet your expectations and you enjoyed your time with us. We strive to make every stay a pleasant one and genuinely appreciate you choosing us for your Smoky Mountain vacation. We look forward to the opportunity to...

Gainesville, Florida
Reviewed 22 July 2016

We stayed in one of the Wyndham Cabins (we've noticed several other cabins are run by another company, Hearthside at the Preserve), Appalachian Villas 2812, on our honeymoon and we were not disappointed at all! The cabin was extremely clean when we arrived, the kitchen was fully stocked for cooking and eating, and the views are absolutely amazing. The road...

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Helpful?
Thank FLEagle2012
Management response:

Dear FLEagle2012, Congratulations on your recent marriage! We wanted to thank you for sharing such positive feedback regarding your recent stay. We’re honored to have shared the Smoky Mountain experience with you. We hope to be a part of your new family's vacation plans for years to come. Please do come back soon! Yours in hospitality, Amy P

Reviewed 18 July 2016 via mobile

TLDR: Buyer beware. Advertised features did not match experience. Came here with family. Several agents had confirmed that we would have pool access with our cabin. Photos showed a beautiful outdoor infinity pool overlooking the smokey mountains less than 100 yards from our cabin. Now I'm not sure about you but sometimes I just like chilling by the pool taking...

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Helpful?
Thank Chris F
Management response:

Dear Chris F, We deeply regret the difficulties you experienced on your recent stay in our area. The Preserve Resort has several rental agencies that operate inside the resort and the cabin you stayed in is not rented through our company. Please accept my sincerest apologies on behalf of our area. We hope to have the opportunity to make a...

Libertyville, Illinois
Reviewed 17 July 2016 via mobile

We had 15 adults staying in this 6 bedroom cabin. First, the refrigerator was way too small for this large house considering the grocery store was 1/2 an hour away, most of the furniture was on its last leg including the mattresses, 3 drawer small dressers, not enough pillows or blankets, non existent pots and pans, no dust pan for...

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Helpful?
1Thank Marianne C
Management response:

Dear Marianne C, Thank you for taking the time to provide us with the feedback from your stay. Your comments are very important to us. We always want to exceed your expectations and make your stay as comfortable and relaxing as possible and I am so very sorry that we fell short. We hope to have the opportunity to accommodate...

Orlando, Florida
Reviewed 13 July 2016

Cabin in the clouds. I spent hours looking for perfect cabin for our family. We loved it- views amazing, quaint, real family time! Unfortunately, our 2nd night our cabin got hit by lightening. TV had smoke pouring out of it. Many electronics dead (wifi, DVD, even the hot tub!). Wyndham Maintenance came and asked us to move resorts:(. We were...

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Helpful?
1Thank bdspin
Management response:

Dear bdspin, We deeply regret the difficulties you experienced on your recent stay in our area. The lightning strike did so much damage that there was no way to safely stay in the cabin due to the electrical problems. It is important for us to ensure that the properties on our program are in their best possible condition for our...

Brandon, Mississippi
Reviewed 2 July 2016 via mobile

Nice resort. Safe and great scenery. Many cabins to choose from and a community pool and fitness center. Multiple owners involved so some cabins are much better than others. Do your homework. Warning!!! It is a solid 27+ minute drive to Parkway in Pigeon Forge. Solid 8-10 minutes to Wears Valley. Solid 30 minutes to Gatlinburg via cut thru in...

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Helpful?
Thank RickyFlynt
Management response:

Dear RickyFlynt, I’m so glad that you enjoyed your stay in our resort and took time to write a review. You are right about the location, it is farther out and with lovely views. The roads are in the process of being completely repaved which will be grand after it is completed. We constantly monitor customer feedback to make our...

Reviewed 29 June 2016 via mobile

We stayed in Under Shooting Stars cabin. The upstairs room is out of this world! Amazing views. If you want to be in the middle of the people madness of Pigeon Forge or Gatlinburg, this isn't the location for you. If you want to stay off the beaten path but still close to the tourist traps...this is the spot! Pool...

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Helpful?
Thank Dustin D
Management response:

Dear Dustin D, We wanted to thank you for sharing such positive feedback regarding your recent stay. We’re honored to have shared the Smoky Mountain experience with you. Please do come back soon! Yours in hospitality, Amy P

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Free Internet
  • Free Parking
  • Fitness Centre with Gym / Workout Room
Things to do
  • Pool
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
In your room
  • Microwave
Internet
  • Free Internet
Services
  • Free Parking

Additional Information about The Preserve Resort

Address: 3031 Hickory Lodge Dr, Sevierville, TN 37862
Region: United States > Tennessee > Sevier County > Sevierville
Hotel Class:3 star — The Preserve Resort 3*
Number of rooms: 38
Also Known As:
The Preserve Hotel Sevierville
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Questions & Answers

Here's what travellers have asked, with answers from The Preserve Resort staff and other travellers.
3 questions
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Questions? Get answers from The Preserve Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“VRBO Homeaway or airbnb for the best mgmt for your cabin stay. Owner MUST PAY resort HOA so you can use the POOL in the resort you stay in.”
karenj846, 26 Aug 2016 | Read review
“Pull-out sofas are in each cabin, so if traveling as a family get a smaller cabin based on the "sleeps" number on the Wyndham website.”
FLEagle2012, 22 Jul 2016 | Read review
“Best views at the top of the resort! Million Mile View is what I suggest!”
JB111371, 9 Aug 2015 | Read review
“there are two bedrooms both with a king bed”
Cody62, 31 May 2015 | Read review
“Pick an even numbered cabin for the view.”
ShamansBlues1980, 30 Dec 2014 | Read review
5 of 5