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Wilderness at the Smokies Resort

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2,332 Reviews from our TripAdvisor Community

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There are newer reviews for Wilderness at the Smokies Resort
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Showing 2,332: English reviews
2 reviews
Reviewed 24 July 2014

We stayed just 2 days ago for 4 days. The rooms are nice but small. They are ok on the cleaning. All the staff was nice but there are always a few bad apples nothing to make you to mad. Water park was great and so was the arcade. Food is way way to expensive for the quality, at all... More 

Thank jamcollins2092
Decatur, Alabama
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 24 July 2014 via mobile

Way overpriced. Housekeeping issues. Children running in the halls all hours of the night. Food was not good at all. We felt like we were at a giant WalMart. We did notice plenty of lifeguards though. View from our balcony was nice. My son and I enjoyed painting pottery.

8 Thank Bette S
Gallipolis, Ohio, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 July 2014

The waterparks were so much fun and the accommodations were wonderful! All the employees were very friendly and went out of their way to help. The check-in and check-out went very quickly. The grandkids loved the water slides and spent the whole day going from one park to another. The food in the restaurants was delicious and the prices were... More 

1 Thank Patricia H
DeSoto, Texas, United States
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 23 July 2014

The hotel and workers were super friendly. The best time to eat at the hotel is breakfast, the best grits ever! Don't waste your money eating at the lunch or dinner buffet, it's over priced and the food in subpar. I would like to see the technology upgraded to where I don't have to carry my room and wallet around... More 

1 Thank Crystal R
Level Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 22 July 2014 via mobile

First the good: Our family had a great time. Our kids had a blast on the water slides, the wave pool, and the lazy river. The service was good-but then we didn't really need anything. Checkin isn't till 4-but you can be there at 10 to "early" check-in & then go play in the park. Then you get a text... More 

2 Thank Hndunk
Corinth, Mississippi
Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 22 July 2014

My wife, three kids and I stayed here for our short trip to the mountains. The check-in process was prompt and painless. The room (suite for all five us) looked great and more importantly it was clean. The kids enjoyed the use of the waterslides several times during our stay. The slides were exciting enough that the two teenagers liked... More 

Thank JTofCorinth
Memphis, Tennessee
Level Contributor
57 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 22 July 2014

This is a great place for families looking for a getaway that doesn't involve much planning. Having indoor/outdoor waterparks on the property as well as multiple places to eat and enjoy takes a lot of the guess work out and allows for a little relaxing. Wonderful place for all day fun especially for the kids.

Thank MrsKimMorrow
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 19 July 2014

While we booked last minute, and was so happy to have a room, we sat and watched them book several other large families while they stuck us in a two queen suite. Not hardly big enough for a family of 6 plus small infant needing a pack and play! Over the course of our stay we called numerous times asking... More 

8 Thank Nikkib03
Ringgold, Georgia
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 18 July 2014

We booked 2 months early and requested a poolside balcony room. We got a parking lot view instead for the same price. Apparently when you make your reservation, you are not locking in a room but a room type(would have been nice to know that upfront). Rooms are not assigned until night before. Interesting that is inside of the 24... More 

7 Thank Ramona S
WATS1424, Manager at Wilderness at the Smokies Resort, responded to this review

The Wilderness at the Smokies thanks you for your comments and constructive feedback. We continue to strive to provide the best possible guest services so please accepts our sincerest apologies for the issue(s) you had on your recent stay with us. We want to take this time to assure you that the managers of the departments mention have been given... More 

Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 17 July 2014

We are really not waterpark people, though we thought we would give this a shot. It is a really nice hotel, but check in at 4pm and check out at 11am does not give you enough time, we arrived early to have to change in the bathrooms because you cannot get in your rooms yet, so we felt homeless. We... More 

1 Thank reddoxiechick

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  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities

Additional Information about Wilderness at the Smokies Resort

Address: 1424 Old Knoxville Hwy, Sevierville, TN 37876-1358
Region: United States > Tennessee > Sevier County > Sevierville
Hotel Class:3.5 star — Wilderness at the Smokies Resort 3.5*
Number of rooms: 713
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Also Known As:
Wilderness At The Smokies Hotel Sevierville
Hotel Style:
#9 Family Hotel in Sevierville
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Questions & Answers

Here's what travellers have asked, with answers from Wilderness at the Smokies Resort staff and other travellers.
35 questions
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Questions? Get answers from Wilderness at the Smokies Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room on the wing nearest the indoor waterpark if easy access to your room is important to you!”
 of 5 bubbles SouthernandAcclaimed, 30 Nov 2016 | Read review
“Main building is most convenient for the waterpark/arcade though it may not be the most recently renovated or quietest.”
 of 5 bubbles AandP1, 27 Nov 2016 | Read review
“Try to get in the building with the indoor pool”
 of 5 bubbles Q6145BLdavidm, 14 Nov 2016 | Read review
“We prefer to get a room outside of the indoor park...much quieter”
 of 5 bubbles F973HVcs, 12 Nov 2016 | Read review
“indoor water park is a great feature!”
 of 5 bubbles arellanotasha, 7 Nov 2016 | Read review
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