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Wilderness at the Smokies Resort

07/05/2017 08/05/2017
1 room 2 adults 0 children
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2,465 Reviews from our TripAdvisor Community

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There are newer reviews for Wilderness at the Smokies Resort
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Showing 2,464: English reviews
Reviewed 14 April 2015

After hearing such wonderful things about the resort, we were excited to take our kids for a mini spring break get away. It started downhill from check-in. We stayed at the Hill, not the main resort. We were told that we would be texted when our room was ready since we were early arrivals, and that our room was almost...

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Helpful?
1Thank denyse h
WATS1424, Manager at Wilderness at the Smokies Resort, responded to this review

Dear denyse h, Thank you for taking the time to write us a review. I believe our Assistant General Manager has already spoken to you regarding your stay here with us. We have noted your account of the issues you experienced and appreciate you bringing these to our attention. We do apologize for any inconveniences you experienced. We hope you...

Atlanta, Georgia
Reviewed 12 April 2015

Where do I begin? We arrived @ the Resort and we were able to pre-check in to used the in door water park, as I entered the cholrine was extremely strong, I could not keep my eyes open and breathing was a problem. You've people walking around with cuts and psoriasis and going into the water, yuck!!!. We decided to...

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4Thank Suzette M
Stockbridge, Georgia
Reviewed 12 April 2015

I honestly hate that I didn't take pictures to share, but I must say that this is an amazing place to stay. Stayed April 5th thru 8th and had a great time. We stayed on the Stonehill side so I can't compare the room to those in the Riverlodge. The room that we stayed in was very clean and refreshing....

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Thank Qrushincooper
nashville
Reviewed 10 April 2015

We were there 3/23-3/26. Had a good time. The ice cream machine was broken in the snack/sandwich place and never worked the whole time we were there. The outdoor mini-golf was closed the whole time we were there which was disappointing because the weather was fabulous. We asked why it was closed and were told "renovation". Couldn't get internet connection...

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Thank watertroy
Ga
Reviewed 10 April 2015 via mobile

I read the reviews and was wondering...But when we arrived and checked in...Very nice time had by all...Check in did take a long time..But our room was clean and the kitchen was great...We cooked because the food is very expensive of course..But I would encourage you to go.....

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1Thank atdd32
Reviewed 9 April 2015

My family and I had a ball at the Wilderness of the Smokies! Although it is really hot in the indoor pool area that didn't ruin our time there. The food at the restaurant was good and great price if you do the buffet. We stayed in the River Lodge so it was easy to get to the pools and...

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1Thank Louida M
Reviewed 9 April 2015

We took out 3 adult children and their babies for a nice weekend get away . Perfect for that because you never have to leave the resort plenty to keep them entertained there .I like this water park resort better than many because they offer an option of getting a room with huge kitchen /living room with murphy and on...

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Thank Lovely C
Reviewed 6 April 2015

The park is amaizing all 3 i enjoy it with my familia;however , the hotel have some work to do the sheet at he but have durt we try the restaurant and was closed so we ask if th bar was open they said yes and them surprised nobody was there !!! Next time I will come just to the...

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Thank Azucenav2002
Reviewed 6 April 2015

Girls scouts absolutely loved it, would not leave to do anything else, just wanted to stay in the water park, the parents loved it to, awesome trip , staff were friendly and resort is huge so the have a shuttle

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1Thank Melissa C
WATS1424, Manager at Wilderness at the Smokies Resort, responded to this review

Dear Melissa C, Thank you for taking the time to write us a review! What a fabulous review! Thank you for sharing about your stay at the Wilderness Resort. We are delighted that our resort was to your liking! It would be our pleasure to welcome you Girl Scouts back! Sincerely, Amanda Murphy

Birmingham, Alabama
Reviewed 6 April 2015

I just left stone hill lodge today. We were completely disappointed when we arrived. Check in line moved fast but took Forever for me cause our room wasnt ready even though I reserved an early check in so they had to move us to another room. The room was nice but housekeeping did a terrible job n halfway even made...

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7Thank AlexandraND
WATS1424, Manager at Wilderness at the Smokies Resort, responded to this review

Dear AlexandraND, Thank you for taking the time to write us a review. We deeply regret that we missed the opportunity to provide you with the exceptional experience you deserved. Please accept our apologies and know that we will utilize your comments to ensure the needs of our guests continue to be our top priority. Thank you for your feedback,...

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Bunk Suite with additional Queen Murphy Deluxe Suite (68)
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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Internet
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities

Additional Information about Wilderness at the Smokies Resort

Address: 1424 Old Knoxville Hwy, Sevierville, TN 37876-1358
Region: United States > Tennessee > Sevier County > Sevierville
Price Range: ₹ 7,217 - ₹ 18,237 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Wilderness at the Smokies Resort 3.5*
Number of rooms: 713
Reservation Options:
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Also Known As:
Wilderness At The Smokies Hotel Sevierville
Hotel Style:
#9 Family Hotel in Sevierville
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Questions & Answers

Here's what travellers have asked, with answers from Wilderness at the Smokies Resort staff and other travellers.
43 questions
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Questions? Get answers from Wilderness at the Smokies Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you booked at the Stonehill Lodge make sure you go there to check-in instead of the main check-in at River Lodge.”
JBennett82, 26 Apr 2017 | Read review
“Horrible on the first floor!”
  • Hair and dirt from one swip of kitchen floor
  • Months of dirt above dining room table
susanjane1951, 14 Apr 2017 | Read review
“We enjoyed a family room with a queen bed, a bunk with a queen on the bottom, easily sleeps five.”
tzbarker1, 13 Apr 2017 | Read review
“River Lodge side for easy access to indoor waterpark”
Kdrich, 12 Apr 2017 | Read review
“our bunk suite with the balcony was great over looking the ourdoor water park”
oquan123, 11 Apr 2017 | Read review
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Prices are for 1 room, 2 adults
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