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    Wilderness at the Smokies Resort

    1424 Old Knoxville Hwy, Sevierville, TN 37876-1358
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    24/12/2017 25/12/2017
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    Traveller (767)
    Room & Suite (244)
    Pool & Beach (137)
    Overview
    • Excellent35%
    • Very good32%
    • Average16%
    • Poor9%
    • Terrible8%
    Travellers talk about
    “wave pool” (288 reviews)
    “stone hill lodge” (172 reviews)
    “indoor waterpark” (255 reviews)
    Free Internet
    Free Parking
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Free Shuttle or Taxi Services
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Kitchenette
    Wheelchair Access
    Business Centre
    Laundry Service
    Water Park
    Kids Club
    Self-Serve Laundry
    Shuttle Bus Service
    Private Balcony
    3.5 Star Hotel
    All hotel details
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    Rooms
    24 Dec25 Dec
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    1 room, 2 adults, 0 children
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    Standard Room

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    Write a Review
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    JPMiles / Payback Arrow
    Reviews (2,655)
    There are newer reviews for Wilderness at the Smokies Resort
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    741 - 745 of 2,654 reviews

    Reviewed 23 September 2015

    Gross facilities! There were pizza boxes, wet towels, food trays, you name it in the halls outside rooms left by guests. The carpet in the common areas need to be replaced and guest should not be allowed to exit the indoor waterpark with bare wet...More

    4  Thank TPAPro
    Response from WATS1424, Manager at Wilderness at the Smokies ResortResponded 21 November 2015

    The Wilderness at the Smokies wishes to thank you for your comments and constructive feedback. We are continually striving to provide the best possible guest services so please accept our sincerest apologies for the issues you had on your recent stay with us. We want...More

    Reviewed 21 September 2015

    We had a Do Not Disturb sign on the door. The front desk told us check out was at 11am. I do not understand why we were woken up at 9am by staff members standing right outside the door, with their walkie talkies on maximum...More

    7  Thank T H
    Response from WATS1424, Manager at Wilderness at the Smokies ResortResponded 21 November 2015

    The Wilderness at the Smokies wishes to thank you for your comments and constructive feedback. We are continually striving to provide the best possible guest services so please accept our sincerest apologies for the issues you had on your recent stay with us. We want...More

    Reviewed 21 September 2015

    This place was nice, price of the rooms were pricey but the indoor/outdoor waterpark was really nice, there was plenty of things to do, from the waterparks to the arcade to gift shop and restaurant. The buffet was 18.95 with the kids under 11 eat...More

    Thank Slfree47
    Reviewed 20 September 2015 via mobile

    Let's start with the minor things that might have gotten me to a 3 star review. Right off the bat you are hit with signing up for a timeshare presentation. The rooms aren't 5 star clean just "clean enough". Same with carpets and common areas....More

    7  Thank JAPauley
    Reviewed 17 September 2015

    Stone Hill Lodge very, very dirty and smelled terrible throughout the hallways and rooms. Reserved wheelchair accessible room with roll-in shower. Got to room and it was a tub. The room was "handicap" accessible, but in no way wheelchair accessible. Found out after arriving that...More

    4  Thank Beewee51
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    About
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Free Parking
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Free Internet
    • Bar/Lounge
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Business Centre with Internet Access
    • Children Activities (Kid / Family Friendly)
    • Shuttle Bus Service
    • Meeting Rooms
    • Laundry Service
    • Banquet Room
    • Self-Serve Laundry
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Microwave
    • Refrigerator in room
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Hot Tub
    • Heated pool
    • Indoor pool
    • Outdoor pool
    Details
    • Hotel class
    • Hotel Style
    • #9 Family Hotel in Sevierville
    • Room types
    • Suites ,
    • Kitchenette ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 713
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Travelocity, Groupon, Orbitz and Cheap Tickets so you can book your Wilderness at the Smokies Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • Tennessee >
    • Sevier County >
    • Sevierville
    • Also Known As
    • Wilderness At The Smokies Hotel Sevierville
    Add Photo Photos
    Traveller (767)
    Room & Suite (244)
    Pool & Beach (137)
    Dining (25)
    Hotel & Grounds (414)
    Family and Play Areas (57)
    Bathroom (31)
    Nearby
    Nearby Restaurants
    Thai Basil
    328 reviews
    2.30 km away
    Cheezy Steaks
    114 reviews
    2.21 km away
    The Diner
    715 reviews
    2.19 km away
    Golden Corral
    491 reviews
    2.43 km away
    Nearby Attractions
    Wilderness at the Smokies
    459 reviews
    .14 km away
    Tennessee Legend Distillery - Winfield Dunn Parkway
    33 reviews
    .99 km away
    Wild Water Dome
    43 reviews
    .00 km away
    Robert A. Tino Gallery
    21 reviews
    1.58 km away
    Ask a question
    Questions & Answers
    CupcakeHunters
    4 December 2017|
    AnswerShow all 3 answers
    Response from WATS1424 | Property representative |
    Thank you for reaching out to us. The Storm Chaser, Indoor Tube Slides and Runaway Canyon all start inside, go outside and then back inside for the end. They are all in the Wild WaterDome which is our indoor waterpark that... More
    1
    Vote
    mrsmeds
    13 November 2017|
    AnswerShow all 5 answers
    Response from WATS1424 | Property representative |
    Christmas at the Wilderness is always a fun time for the whole family. If you visit our web-site under the Specials you will see a link to our Holiday Happenings. Right now with Thanksgiving approaching the Dinner offering... More
    0
    Votes
    randjbull
    14 October 2017|
    AnswerShow all 3 answers
    Response from WATS1424 | Property representative |
    We do have gift cards that are very popular as gifts. Gift Cards can be used on a reservation for room charges or can be used at any of the outlets on property Watch our website for our Black Friday special on Gift Cards... More
    0
    Votes
    Room Tips
    "Make sure your room has been cleaned the minute you enter. Don't contact, Ms.Jullia Riddle..."
    Read review
    "we learned from past experiences, ask to stay at the front of hotel. otherwise you will have to walk a LONG..."
    Read review
    "Avoid room next to the stairs"
    Read review
    "Stone Hill Lodge - anything even numbered facing away from the convention center and get a balcony when the..."
    Read review
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