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Hampton Inn Sevierville

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Hampton Inn Sevierville
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532 Reviews from our TripAdvisor Community

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There are newer reviews for Hampton Inn Sevierville
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Showing 532: English reviews
Brevard County, Florida
Reviewed 5 September 2016 via mobile

Clean, comfortable room. Terrific complimentary hot breakfast. Lots of choices available. Entering and exiting the parking lot from/to the main road proved to be a challenge (lots of tourist traffic).

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Helpful?
1Thank Rita S
GM-HIS, Manager at Hampton Inn Sevierville, responded to this review

Dear Rita S, Thank you for reviewing your stay with us at the Hampton Inn Sevierville. I am very happy to know you found our rooms to be clean and comfy and enjoyed our sumptuous hot breakfast. I'm sorry you had issues exiting the parking lot due to the heavy traffic. In heavy traffic, I personally find it easier to...

Warner Robins, Georgia
Reviewed 5 September 2016

We were just on our way to Ga. But after our drive the room was quite a surprise. We loved it my wife wants us to stay again if we are coming thru again. Jaquizzi tub was relaxing and location was great.

Review collected in partnership with Hampton
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1Thank Daniel C
GM-HIS, Manager at Hampton Inn Sevierville, responded to this review

Dear Daniel C, Thank you for choosing to stay at our Hampton Inn Sevierville on your way to GA. I am so happy you had an Outstanding stay with us and enjoyed your relaxing Jacuzzi suite and our great location. I'm thrilled to know you want to come back to stay with us and we cant wait to see you...

So Cal
Reviewed 4 September 2016

This hotel had the new feel. Well decorated, very clean room and public area. The comp breakfast include hot food, fruit etc. Enough choices that this was a good full breakfast. The staff was very friendly and attentive. Good place to stay.

Review collected in partnership with Hampton
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Helpful?
2Thank mlbnhl
GM-HIS, Manager at Hampton Inn Sevierville, responded to this review

Dear mlbnhl, Thank you so much for taking the time to review your stay at the Hampton Inn Sevierville. I am very pleased to know you liked our new décor and clean hotel. Thank you for complimenting our nice hot complimentary breakfast and friendly, attentive staff. Thank you for the recommendation and hope to see you again. Sincerely, GM, Hampton...

Madison
Reviewed 2 September 2016

Bath tub had mold and was unusable. Shower was hot and cold. As in while your taking a shower one minute it was hot then it got cold then it got hot again , etc. Unpleasant staff. No one at checkout. Bed is nice.

Review collected in partnership with Hampton
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Helpful?
1Thank 110danny
GM-HIS, Manager at Hampton Inn Sevierville, responded to this review

Dear 110danny, I am extremely surprised and embarrassed to read your review since your comments on the room cleanliness and condition and staff attitude are so uncharacteristic of our normally outstanding service. I'm very sorry we dropped the ball on your stay. Your feedback has been shared with our staff and we have addressed all the above issues. I hope...

Reviewed 30 August 2016

Excellent, excellent, excellent. clean, current and friendly, I could of asked for a better experience than what I got. I will be back! The front office staff was excellent. I didnt get the chance to use any facilities due to the late arrival but the pool was well kept and clean. extra things like a game room and board games...

Review collected in partnership with Hampton
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1Thank Djwesoyes
GM-HIS, Manager at Hampton Inn Sevierville, responded to this review

Dear Djwesoyes, Wow, thank you so much for your glowing review! We love knowing that we are doing an Excellent job because that's what we strive for. We cant wait to see you again and shower you with our Hampton TLC and I hope you will have time to use all the facilities next time. Sincerely, GM, Hampton Inn Sevierville

Atlanta, Georgia
Reviewed 29 August 2016

My husband and I attended a christian conference, and have stayed at this hotel before. They did some renovations which I had recommended in the past, and made significant improvements. I would recommend this hotel. The staff was very friendly, especially in the breakfast area.

Review collected in partnership with Hampton
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Helpful?
Thank Roslyn B
GM-HIS, Manager at Hampton Inn Sevierville, responded to this review

Dear Roslyn B, Thank you for returning to stay with us at the Hampton Inn Sevierville. I noticed you reviewed us 2 years ago and am pleased to see that you scored us better this time. As you said, we took your prior recommendations seriously because we want you to have a great experience. I am pleased to know you...

Smyrna, United States
Reviewed 25 August 2016

Friendly staff made our stay very pleasant. We discovered an electrical problem with an outlet and the staff immediately remedied the issue, apologized for the problem, and provided a note detailing the resolution and time frame of the repair. We never missed a beat during our stay. The kitchen staff was also very friendly and kept the breakfast area clean...

Review collected in partnership with Hampton
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Helpful?
Thank James J
GM-HIS, Manager at Hampton Inn Sevierville, responded to this review

Dear James J, I am very pleased you had an outstanding stay with us at the Hampton Inn Sevierville. I am blessed with an amazing staff who possess the FACTs of Hamptonality: Friendly, Authentic, Caring and Thoughtful and I am glad you were able to experience it. We loved having you here, so please come back and see us again....

Lexington, Kentucky
Reviewed 24 August 2016

Check begining bad reception at check in, don't need that after driving 5 hours, don't want to argury about a room. Room was clean, but not where I was told I would I would be upon making reservations, cause I walk on a cane.

Review collected in partnership with Hampton
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Helpful?
Thank Wickliffm
GM-HIS, Manager at Hampton Inn Sevierville, responded to this review

Dear Wickliffm, I am sorry to hear you had a bad stay with us. I did research your reservation which has notes that you requested either a 1st floor room or a room near the elevator. We didn't have a 1st floor room available, but assigned you one right near the elevator on the 2nd. I am sorry this was...

Nashville, Tennessee
Reviewed 22 August 2016 via mobile

The not so goods: - Our toilet was backed up and wouldn't flush upon checking in. It was fixed quickly! /:-) - The inside halls are kept at a warm, moist 79° or so. - Rooms are small but ok. - There was a plastic trash can planted in the ground floor hallway for our entire stay. (See photo) The...

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Helpful?
Thank TruManChu
GM-HIS, Manager at Hampton Inn Sevierville, responded to this review

Dear TruManChu, Thank you so much for reviewing your stay at the Hampton Inn Sevierville. I am pleased to know your stay was Mostly Great and thank you so much for recognizing our staff especially the hard work of our Housekeeping staff who do an amazing job delivering a clean hotel and are often not recognized for their efforts by...

Jacksboro, United States
Reviewed 15 August 2016

I enjoyed the stay at this hotel. Clean rooms with a friendly staff and my niece loves to swim so we were able to utilize the indoor pool until 10:00 PM. Located in an area that was not as congested as Pidgeon Forge or Gatlinburg but was only minutes from anything we wanted to do whether it was entertainment, eating...

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Helpful?
Thank Mark J
GM-HIS, Manager at Hampton Inn Sevierville, responded to this review

Dear Mark J, I am very pleased to know you had a comfortable stay with us at the Hampton Inn Sevierville. Thrilled to know you enjoyed our clean rooms, friendly staff and nice heater indoor pool. We do have a great location and are usually lower priced than other hotels closer to the attractions. Thank you for reviewing us and...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Room Service
Official Description (provided by the hotel)
Our Hampton Inn by Hilton is a newly renovated property both interior and exterior. We offer a full hot complimentary breakfast buffet each morning, as well as, our On the GO breakfast bags for those guests who don't have time relax in our beautiful dinning room. We are located just .8 of a mile from the Sevierville Events and Convention Center. There is shopping along with a variety of restaurant choices all within walking distance of our property. We are only minutes for Dollywood and other area attractions. Our friendly and caring Guest Service Agents are just waiting to tell you all about the area and of course our Great Smokey Mountain National Park. Come stay with us and find out why we were 2015 Excellence in Service winner awarded by Trip Advisor and why we are the Best in Southern Hospitality. We look forward to meeting you. ... more   less 

Additional Information about Hampton Inn Sevierville

Address: 681 Winfield Dunn Pkwy, Sevierville, TN 37876-5521
Region: United States > Tennessee > Sevier County > Sevierville
Price Range: ₹ 6,479 - ₹ 12,763 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn Sevierville 2.5*
Number of rooms: 68
Reservation Options:
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Also Known As:
Hampton Inn Sevierville Hotel Sevierville
Sevierville Hampton Inn
Hotel Style:
#5 Romantic Hotel in Sevierville
#7 Family Hotel in Sevierville
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Questions & Answers

Here's what travellers have asked, with answers from Hampton Inn Sevierville staff and other travellers.
3 questions
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Theodore, United States

Tim--this is not a question--this is a fact about our stay there---We will never stay at this Hampton again. We had a very bad experience too. When I wrote a review the manager came back on the review and told a bunch of lies. None of the things she said on the review titled Gone Down Hill are true. I called her and tried to talk with her over the phone and she would not talk with me and even hung up on me. Our room was dirty (carpet had crumbs from former guest, bathroom tub had not been cleaned--mold was on tile grout) also when we took the duvet off the bed there was a full size top sheet instead of a king sheet on the bed the 1st night. She says we complained to her at the desk several times---this did not happen---also she says we yelled at the desk clerk when we left---this did not happen. We do not know if they had us mixed up with other guests or not---but what she put on her comment did not happen. She said that a back board we use for my wife's back under the mattress tore a hole in their sheet---NO!! we carefully put this board under the mattress--it never touches the sheets--and when we remove the board we are just as careful---the house keeping staff might have torn the sheet---but we did not. She also said we put our Do Not Disturb sign up for a whole day---NO that did not happen---we were and always are very careful to remove the sign so we can get clean sheets and towels. We left notes--and these were NICE notes to housekeeping asking for clean sheets and towels---we got them to change the sheets every day and we had fresh towels every day. I am sorry they had to WORK by changing the sheets---they certainly do NOT clean the rooms like the rooms use to be cleaned. We have stayed at this hotel many times---but the last couple or so times we noticed it was not up to par. I do not know when the present manager started at this hotel---but I bet I can give a close guess and get it right!!!! Done with rant!!!

over a year ago
Theodore, United States

No question--just a comment---we feel as you do Jaredsiu--this place is BAD!!!! When we wrote a review--the manager lied about our stay--she came back on our review and LIED!!! She said we caused a scene when checking out--NO we did not (we ate breakfast that day and went back up stairs got our luggage put it in the car, went to the front desk, the young lady who checked us out--the very minute we mentioned all the problems during our stay--she began her defense by saying we would be on a black list if we used the 100% guarantee and said she could give us one nights compensation which we agreed to and left--no scene occurred) ---she said we tore the sheets with a back board we used between the mattress & springs--NO we did not (we are always very careful when putting the board under the mattress & removing it)--she said we came to the desk and complained about several issues during our stay--NO we did not!!! All you have to do is push them on the 100% guarantee at this hotel--they get on the defense and tell lies!!!!! We tried to call the manager--she hung up on us and said she was busy because at check in time she was alone--that is poor management--you always have back up at a busy time!!! They have many people fooled at this place---even the hotel chain folks and trip advisor. We will not stop pushing the way we were treated nor lied about. We have asked for an apology but she is too low of a person to admit she lied!!! If we had not stayed at this hotel before and treated wonderfully and had a clean room it would be different---but the last 2 times this manager was there--so the hotel went down hill and this manager is the reason!!!!

over a year ago
west virginia
over a year ago

See all questions (3)

Questions? Get answers from Hampton Inn Sevierville staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Our room was on the main floor at the end of the corridor from the front desk and was very quiet.”
Ladybugof14, 6 Jan 2017 | Read review
“Great clean hotel”
cparker2014, 15 Nov 2016 | Read review
“Clean hotel with very nice employees”
curtaparker, 15 Nov 2016 | Read review
“Request a room on the side away from the highway”
Janet8249, 23 Oct 2016 | Read review
“I would probably choose a room in the back away from the highway.”
bddyyo, 17 Sep 2016 | Read review
5 of 5