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Hampton Inn Sevierville

644 reviews
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Traveller (39)
Room & Suite (33)
Pool & Beach (7)
Overview
  • Excellent61%
  • Very good24%
  • Average9%
  • Poor4%
  • Terrible2%
Travellers talk about
“pigeon forge”(55 reviews)
“indoor pool”(30 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
2.5 Star Hotel
All hotel details
Offers from Hampton Inn Sevierville
Special Offer: Double Points, Every Stay
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (644)Write a Review
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Traveller rating
385
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LanguageEnglish
385
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29
16
Show reviews that mention
All reviewspigeon forgeindoor poolcomplimentary breakfastthe hotel staffthe breakfast areagreat stayclean roomsconvention centerbed was comfortablethe staff was friendly and helpfulvery nice hoteldesk clerkeasy accesslocation is greatup to datewould definitely stay here againenjoyed our stay
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51 - 55 of 644 reviews
Reviewed 20 September 2017

The front staff was great and we had no problem there. Our deadbolt didn't work and the shower water was too warm and we couldn't adjust it. But I was told these problems will be fixed. Overall the hotel is older and could stand a...More

Review collected in partnership with Hampton
1  Thank jenniferhM6576QC
Response from GM-HIS, Manager at Hampton Inn SeviervilleResponded 21 September 2017

Dear jenniferhM6576QC, Thank you for the feedback on your recent stay with us. I am sorry you had issues with your room. The whole hotel was renovated a year ago, sorry it wasn't to your satisfaction. Your happiness is of utmost importance to us and...More

Reviewed 19 September 2017

We booked this Hampton instead of Pigeon Forge/Gatlinburg to be away from the heavy tourist hustle and bustle. Upon arrival we were greeted by professional and friendly staff who acknowledged us as Hilton Honors members and giving us the best possible AARP rate. We were...More

1  Thank Paul L
Response from GM-HIS, Manager at Hampton Inn SeviervilleResponded 21 September 2017

Dear Paul L, Thank you for giving us a try on your recent visit to the PF/Gat area and for your comprehensive review about your experience. We are thrilled to know you enjoyed the Hamptonality you received at our little Hampton Inn Sevierville. I'm sorry...More

Reviewed 18 September 2017

Very friendly staff and was kept very clean but we did have a problem with the toilet seat popping loose every time we sat on it. It was a 'Church' brand with a very poorly designed hinge. This was a daily occurrence. The staff kept...More

Review collected in partnership with Hampton
Thank G9476FYdeniseh
Response from GM-HIS, Manager at Hampton Inn SeviervilleResponded 21 September 2017

Dear G9476FYdeniseh, Thank you for choosing to stay with us during the recent evacuation as one of the few hotels in the area listed under FEMA. Thank you for taking the time to review your experience. Once again, we are sorry about your issues with...More

Reviewed 18 September 2017

This hotel was very clean with the exception of mildew/mold on the bottom of the toilet. Overall breakfast was good. Good location. Close enough to activities but far enough away from all of the hustle and bustle.

Review collected in partnership with Hampton
Thank mbowns1
Response from GM-HIS, Manager at Hampton Inn SeviervilleResponded 25 September 2017

Dear mbowns1, I'm glad you had an overall good stay with us. Thank you for the feedback so we can better serve you in future. Sincerely, GM, Hampton Inn Sevierville

Reviewed 17 September 2017

Stayed at this Hampton location for 2 nights. Mother and Daughter get away. Hotel has been renovated, very nicely. Loved the large indoor pool. Very clean. Good location. Great Service.Would stay again..More

Review collected in partnership with Hampton
Thank marthaw927
Response from GM-HIS, Manager at Hampton Inn SeviervilleResponded 25 September 2017

Dear marthaw927, Thanks for choosing the Hampton Inn Sevierville for your Mother-Daughter getaway! I am delighted to hear you had a great stay with us and liked our new renovations and inviting indoor pool. It makes us happy to know you would return and we...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Breakfast included
Hotel Amenities
Free Parking
Business Centre with Internet Access
Breakfast included
Meeting Rooms
Self-Serve Laundry
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Details
Price range
US$ 84 - US$ 188 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Romantic Hotel in Sevierville
#7 Family Hotel in Sevierville
Room types
Non-Smoking Rooms, Family Rooms, Suites
Details
Price range
US$ 84 - US$ 188 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Romantic Hotel in Sevierville
#7 Family Hotel in Sevierville
Room types
Non-Smoking Rooms, Family Rooms, Suites
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Traveller (39)
Room & Suite (33)
Pool & Beach (7)
Dining (2)
Business Centre & Event Rooms (1)
Questions & Answers
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Wayne H
No question--just a comment---we feel as you do Jaredsiu--this place is BAD!!!! When we wrote a review--the manager lied about our stay--she came back on our review and LIED!!! She said we caused a scene when checking out--NO we did not (we ate breakfast that day and went back up stairs got our luggage put it in the car, went to the front desk, the young lady who checked us out--the very minute we mentioned all the problems during our stay--she began her defense by saying we would be on a black list if we used the 100% guarantee and said she could give us one nights compensation which we agreed to and left--no scene occurred) ---she said we tore the sheets with a back board we used between the mattress & springs--NO we did not (we are always very careful when putting the board under the mattress & removing it)--she said we came to the desk and complained about several issues during our stay--NO we did not!!! All you have to do is push them on the 100% guarantee at this hotel--they get on the defense and tell lies!!!!! We tried to call the manager--she hung up on us and said she was busy because at check in time she was alone--that is poor management--you always have back up at a busy time!!! They have many people fooled at this place---even the hotel chain folks and trip advisor. We will not stop pushing the way we were treated nor lied about. We have asked for an apology but she is too low of a person to admit she lied!!! If we had not stayed at this hotel before and treated wonderfully and had a clean room it would be different---but the last 2 times this manager was there--so the hotel went down hill and this manager is the reason!!!!
1 April 2015|
Answer
Response from GM-HIS | Property representative |
Dear Wayne H, I am truly sorry to hear you had a bad experience at this hotel a year ago. I have recently taken over as the new GM and would like to extend an olive branch to regain your good faith in us. The Hampton Inn... More
1
Vote
gibbstown
13 February 2015|
AnswerShow all 5 answers
Response from GM-HIS | Property representative |
Dear Gibbstown, As previously answered, we do not have an outdoor pool, but we have a nice, newly renovated indoor heated pool that is protected from the noise, dust and public view associated with outdoor pools, which is a... More
0
Votes
Wayne H
Tim--this is not a question--this is a fact about our stay there---We will never stay at this Hampton again. We had a very bad experience too. When I wrote a review the manager came back on the review and told a bunch of lies. None of the things she said on the review titled Gone Down Hill are true. I called her and tried to talk with her over the phone and she would not talk with me and even hung up on me. Our room was dirty (carpet had crumbs from former guest, bathroom tub had not been cleaned--mold was on tile grout) also when we took the duvet off the bed there was a full size top sheet instead of a king sheet on the bed the 1st night. She says we complained to her at the desk several times---this did not happen---also she says we yelled at the desk clerk when we left---this did not happen. We do not know if they had us mixed up with other guests or not---but what she put on her comment did not happen. She said that a back board we use for my wife's back under the mattress tore a hole in their sheet---NO!! we carefully put this board under the mattress--it never touches the sheets--and when we remove the board we are just as careful---the house keeping staff might have torn the sheet---but we did not. She also said we put our Do Not Disturb sign up for a whole day---NO that did not happen---we were and always are very careful to remove the sign so we can get clean sheets and towels. We left notes--and these were NICE notes to housekeeping asking for clean sheets and towels---we got them to change the sheets every day and we had fresh towels every day. I am sorry they had to WORK by changing the sheets---they certainly do NOT clean the rooms like the rooms use to be cleaned. We have stayed at this hotel many times---but the last couple or so times we noticed it was not up to par. I do not know when the present manager started at this hotel---but I bet I can give a close guess and get it right!!!! Done with rant!!!
30 December 2014|
Answer
Response from TwigCaldwell | Reviewed this property |
I too got no where with the manager. I feel that we will no longer stay at this establishment. When the manager is on the defense from the start there is something wrong with the system or the manager.
1
Vote
Room Tips
"If you don't want to listen to traffic all night stay on the even side rooms"
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"Check out the Moonshine place located behind Pets Smart."
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"ask for a room at the back of the hotel to cut down on traffic noise"
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"For a quiter room choose room on back side of hotel not facing street."
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