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Hampton Inn Sevierville

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Hampton Inn Sevierville
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532 Reviews from our TripAdvisor Community

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Showing 532: English reviews
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Reviewed 2 days ago NEWvia mobile

No doubt, this hotel is in a great location. Close to outlet shopping and easy to find. This hotel has been newly renovated and is quite nice. Two things we did not care for were the sliding bathroom door and the limited functionality of the thermostat/cooling unit. We like to have the fan constantly run on the air conditioning unit...

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Helpful?
Thank R m
Hendersonville, North Carolina
HOTEL’S FAVOURITE REVIEW
Reviewed 21 February 2017

We had a very pleasant experience here. The staff was so friendly and even remembered that the next morning was my husband's birthday. They also called when we got to our room to make sure everything was okay. Excellent service. Room was very clean and nicely designed. Neutrogena bath products. Location is nice in that it isn't on the super...

Review collected in partnership with Hampton
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Helpful?
1Thank wncmtngrl
About Hotel's Favourite Review
GM-HIS, Manager at Hampton Inn Sevierville, responded to this review

Dear wncmtngrl, We are absolutely delighted you enjoyed your stay with us at the Hampton Inn Sevierville. We try to go above and beyond to make sure all our guests have a happy and memorable experience and we are thrilled we delivered, especially since this was a special occasion. Your feedback means a lot to us and we hope you...

Little Rock, Arkansas
Reviewed 3 days ago NEW

I enjoyed my stay here. VERY friendly staff, surrounded by restaurants. 15 minutes to The Island, 10 minutes to Tanger Outlets, 25 minutes to downtown Gatlinburg. Rooms were nice and clean. They have an indoor pool and a small game room. Plenty of parking. Will stay here again.

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1Thank jayhawkgrant
Asheville, North Carolina
Reviewed 6 days ago NEW

Everything was great at this hotel but beware of the sliding bathroom/closet door. I cut my finger pretty good in the handle of the door. Im glad it was me instead of my son. It just need a stopper so the handle won't go pass the door.

Review collected in partnership with Hampton
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Helpful?
Thank KiaMac
GM-HIS, Manager at Hampton Inn Sevierville, responded to this review

Dear KiaMac, I am pleased to hear you enjoyed your stay with us. However, I am concerned about the injury you experienced with the sliding door and had not heard about it during your stay. Thank you for bringing this to our attention and we have corrected the issue. Please let me know if I can be of any further...

NY, SC
Reviewed 1 week ago via mobile

Hotel was newly renovated. They missed quite a few items on their after-renovation punch list. The bathroom door didn't slide closed properly, trim was missing in places, some of the tiles in the bathroom weren't cut properly. If I were the GM at this hotel, I would be suing the contractor. Nothing major was wrong, however- very clean rooms and...

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Helpful?
Thank saishirl
GM-HIS, Manager at Hampton Inn Sevierville, responded to this review

Dear saishirl, Thank you for the feedback on your recent stay with us. I am glad you liked our clean guest rooms and our attentive staff and pleased to know you will be back. Thank you for the valuable feedback on the renovation. Sincerely, GM, Hampton Inn Sevierville

Summerville, South Carolina
Reviewed 1 week ago via mobile

We arrived on Monday to be welcomed by the friendliest staff. Hotel was clean and we'll maintained as usual. The evening staff member was very helpful with information about the area. She really helped us out. The lady who was working the "kitchen/breakfast area" was wonderful with the kids making them special waffles. They loved it. The pool was clean...

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1Thank dgrove2012
GM-HIS, Manager at Hampton Inn Sevierville, responded to this review

Dear dgrove2012, Thank you for staying with us at the Hampton Inn Sevierville. It was a pleasure serving you. I'm glad you enjoyed our friendly service, our delicious breakfast and our refreshing pool. We love making you feel at home with us and are thrilled to hear we made your 1st trip to TN a memorable one. We look forward...

alexandria, United States
Reviewed 1 week ago

this was a great place to stay, rod run was in town and it was out side of town were the traffic was not to bad. there were plenty of places close to the hotel to eat and a few places to shop. this Hotel was located out closer to I-40 by Knife works

Review collected in partnership with Hampton
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1Thank dannysX4830WA
GM-HIS, Manager at Hampton Inn Sevierville, responded to this review

Dear dannysX4830WA, I am thrilled to hear that you had a great stay with us at the Hampton Inn Sevierville. We are a great location, away from the busiest traffic areas and still convenient to all the restaurants, shopping, the attractions and I-40. Hope you will visit us again. Sincerely, GM, Hampton Inn Sevierville

Carrollton, Ga.
Reviewed 1 week ago

My family enjoyed the trip to the smokies and we were able to save money by staying at the Hampton Inn in Serverville. It's close to Pigeon Forge and Gatlinburg, TN. Our stay was enjoyable and the kids loved the indoor pool. The staff was very friendly and attention to detail was excellent. I want to say to those who...

Review collected in partnership with Hampton
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Thank X9634FJgeorgeb
GM-HIS, Manager at Hampton Inn Sevierville, responded to this review

Dear X9634FJgeorgeb, It was a pleasure meeting and serving you and your wonderful family. We are so glad you had a enjoyable stay with us at the Hampton Inn Sevierville and appreciated our attention to detail. We are glad to hear you will be back and we look forward to seeing you next time. Sincerely, GM, Hampton Inn Sevierville

Greenville, United States
Reviewed 2 weeks ago

My wife and I were on our 21 anniversary getaway we enjoyed the convenience to the rod run without being stuck in the crowds. we also loved the comfort of the room. this is a great place to bring your wife and kids it's family friendly, with things close by to do.

Review collected in partnership with Hampton
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1Thank jameshW7082PS
GM-HIS, Manager at Hampton Inn Sevierville, responded to this review

Dear jameshW7082PS, We are honored that you chose to spend your 21st Wedding Anniversary at our Hampton Inn Sevierville! I am glad you found us to be a very convenient location considering all the traffic and crowds in Pigeon Forge. You are right, we are the perfect hotel for your family. Our friendly helpful staff, our clean hotel and our...

Newnan, Georgia
Reviewed 2 weeks ago

Very nice hotel. Centrally located to pigeon forge not in the middle of the traffic. About 1/2 mile from Wilderness at the Smokies (water park) Excellent staff. Beautiful property with a pretty big heated pool. Which was perfect because it was thundering and we could not enjoy any outdoor activities. The hotel even offers a family room on the second...

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1Thank Rosie r
TimothyGM, Manager at Hampton Inn Sevierville, responded to this review

Dear Rosie R, Thank you for choosing to spend spring break with us at the Hampton Inn Sevierville. We are thrilled you had an outstanding stay at our beautiful hotel and enjoyed our central location, breakfast selection, indoor heated pool and game room. Thank you for recommending us and we hope to serve you again. Sincerely, GM, Hampton Inn Sevierville

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Room Service
Official Description (provided by the hotel)
Our Hampton Inn by Hilton is a newly renovated property both interior and exterior. We offer a full hot complimentary breakfast buffet each morning, as well as, our On the GO breakfast bags for those guests who don't have time relax in our beautiful dinning room. We are located just .8 of a mile from the Sevierville Events and Convention Center. There is shopping along with a variety of restaurant choices all within walking distance of our property. We are only minutes for Dollywood and other area attractions. Our friendly and caring Guest Service Agents are just waiting to tell you all about the area and of course our Great Smokey Mountain National Park. Come stay with us and find out why we were 2015 Excellence in Service winner awarded by Trip Advisor and why we are the Best in Southern Hospitality. We look forward to meeting you. ... more   less 

Additional Information about Hampton Inn Sevierville

Address: 681 Winfield Dunn Pkwy, Sevierville, TN 37876-5521
Region: United States > Tennessee > Sevier County > Sevierville
Price Range: ₹ 6,483 - ₹ 12,706 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn Sevierville 2.5*
Number of rooms: 68
Reservation Options:
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Also Known As:
Hampton Inn Sevierville Hotel Sevierville
Sevierville Hampton Inn
Hotel Style:
#5 Romantic Hotel in Sevierville
#7 Family Hotel in Sevierville
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Questions & Answers

Here's what travellers have asked, with answers from Hampton Inn Sevierville staff and other travellers.
3 questions
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Theodore, United States

Tim--this is not a question--this is a fact about our stay there---We will never stay at this Hampton again. We had a very bad experience too. When I wrote a review the manager came back on the review and told a bunch of lies. None of the things she said on the review titled Gone Down Hill are true. I called her and tried to talk with her over the phone and she would not talk with me and even hung up on me. Our room was dirty (carpet had crumbs from former guest, bathroom tub had not been cleaned--mold was on tile grout) also when we took the duvet off the bed there was a full size top sheet instead of a king sheet on the bed the 1st night. She says we complained to her at the desk several times---this did not happen---also she says we yelled at the desk clerk when we left---this did not happen. We do not know if they had us mixed up with other guests or not---but what she put on her comment did not happen. She said that a back board we use for my wife's back under the mattress tore a hole in their sheet---NO!! we carefully put this board under the mattress--it never touches the sheets--and when we remove the board we are just as careful---the house keeping staff might have torn the sheet---but we did not. She also said we put our Do Not Disturb sign up for a whole day---NO that did not happen---we were and always are very careful to remove the sign so we can get clean sheets and towels. We left notes--and these were NICE notes to housekeeping asking for clean sheets and towels---we got them to change the sheets every day and we had fresh towels every day. I am sorry they had to WORK by changing the sheets---they certainly do NOT clean the rooms like the rooms use to be cleaned. We have stayed at this hotel many times---but the last couple or so times we noticed it was not up to par. I do not know when the present manager started at this hotel---but I bet I can give a close guess and get it right!!!! Done with rant!!!

over a year ago
Theodore, United States

No question--just a comment---we feel as you do Jaredsiu--this place is BAD!!!! When we wrote a review--the manager lied about our stay--she came back on our review and LIED!!! She said we caused a scene when checking out--NO we did not (we ate breakfast that day and went back up stairs got our luggage put it in the car, went to the front desk, the young lady who checked us out--the very minute we mentioned all the problems during our stay--she began her defense by saying we would be on a black list if we used the 100% guarantee and said she could give us one nights compensation which we agreed to and left--no scene occurred) ---she said we tore the sheets with a back board we used between the mattress & springs--NO we did not (we are always very careful when putting the board under the mattress & removing it)--she said we came to the desk and complained about several issues during our stay--NO we did not!!! All you have to do is push them on the 100% guarantee at this hotel--they get on the defense and tell lies!!!!! We tried to call the manager--she hung up on us and said she was busy because at check in time she was alone--that is poor management--you always have back up at a busy time!!! They have many people fooled at this place---even the hotel chain folks and trip advisor. We will not stop pushing the way we were treated nor lied about. We have asked for an apology but she is too low of a person to admit she lied!!! If we had not stayed at this hotel before and treated wonderfully and had a clean room it would be different---but the last 2 times this manager was there--so the hotel went down hill and this manager is the reason!!!!

over a year ago
west virginia
over a year ago

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Questions? Get answers from Hampton Inn Sevierville staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Our room was on the main floor at the end of the corridor from the front desk and was very quiet.”
Ladybugof14, 6 Jan 2017 | Read review
“Great clean hotel”
cparker2014, 15 Nov 2016 | Read review
“Clean hotel with very nice employees”
curtaparker, 15 Nov 2016 | Read review
“Request a room on the side away from the highway”
Janet8249, 23 Oct 2016 | Read review
“I would probably choose a room in the back away from the highway.”
bddyyo, 17 Sep 2016 | Read review
5 of 5