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Country Cascades Waterpark Resort

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Traveller (230)
Room & Suite (153)
Pool & Beach (53)
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Overview
  • Excellent55%
  • Very good27%
  • Average10%
  • Poor4%
  • Terrible4%
Travellers talk about
“the penthouse”(31 reviews)
“front desk”(201 reviews)
“summit tower”(14 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
2 Star Hotel
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Rooms
29 Apr30 Apr
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1 room, 2 adults, 0 children
Standard Room
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Reviews (1,297)
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1,295 results
Traveller rating
683
361
137
61
53
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Time of year
LanguageEnglish
683
361
137
61
53
Show reviews that mention
All reviewsthe penthousefront desksummit towermissy groomsnew towerwafflesroom was cleanindoor poolhot tubcookiesenjoyed our staybiscuits and gravywater slidesthe breakfast areabreakfast staffthe entire staffgreat place to stay
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1 - 5 of 1,295 reviews
Reviewed today

Our district GWRRA held our district convention at Country last week and we loved it. The staff were most helpful and courteous. They go out of their way to help. The rooms are newly remodeled and clean. The breakfast area is fantastic. We will stay...More

1  Thank Gary H
Reviewed yesterday

I am a event Coord. for a Military Veterans group. We had our conference at this property and I can't say enough about the Hotels and event staff ! We had appox 200 Marines and their families attend this 4 day event and it ran...More

2  Thank Ken C
Reviewed 1 week ago

Went on a bus trip. Our room was made up daily....barely...no fresh cups, sheets coming off the bed. Others had rooms not touched. Excuses...help walked out. Then front staff should have stepped up to the plate. Real turn off to me were only 2 elevators...More

Thank RepeatGuest1
Response from SmokyMountainResorts, Customer Service Agent at Country Cascades Waterpark ResortResponded yesterday

Thank you for your response and feedback. To your point about the renovations of the property, we are currently wrapping up a 3 Million Dollar Renovation to the Country Tower rooms. All the carts containing the new furniture, new carpet, loading for new flat screens...More

Reviewed 1 week ago

The rooms are always neat and cleaned daily. The service staff is pleasant and will help any way that they can. The breakfast buffet has really been updated and is as good as some restaurants. Overall, it is a very pleasant place.

1  Thank Lewis T
Response from SmokyMountainResorts, Manager on Duty at Country Cascades Waterpark ResortResponded 6 days ago

Hi Lewis, thank you for taking the time to leave us your review! We are so glad that you enjoyed your stay with us and hope to see you again in the future! Thank you, Brittany McCarter, Manager on Duty

Reviewed 1 week ago

Photos great, Service poor! Arrived on bus tour, with months notice of our arrival, immediately was entrance with overhead cover that reeked with smokers heavy infused air. NO SMOKING near entrance signs should be PLACED!!! Told Front Reception folks and for our stay of 3...More

1  Thank GCSMaryland
Response from SmokyMountainResorts, Customer Service Agent at Country Cascades Waterpark ResortResponded yesterday

Thank you for your response and feedback. We want to take a moment to address each issue and we are sorry your experience did not meet your expectations. Upon receiving reviews from other members of the group from the motor coach company you traveled with...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Breakfast included
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Hot Tub
Heated pool
Indoor pool
Outdoor pool
Details
Price range
US$ 96 - US$ 250 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Business Hotel in Pigeon Forge
#17 Family Hotel in Pigeon Forge
#18 Romantic Hotel in Pigeon Forge
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$ 96 - US$ 250 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Business Hotel in Pigeon Forge
#17 Family Hotel in Pigeon Forge
#18 Romantic Hotel in Pigeon Forge
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (230)
Room & Suite (153)
Pool & Beach (53)
Dining (33)
Family and Play Areas (5)
Amenities (5)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
Rdrenn
12 March 2018|
AnswerShow all 6 answers
Response from SUSAN T | Reviewed this property |
I was also told it was for guest only. It is a small park but the lines of course are shorter. It seemed like a really nice water park. The children I saw were having a blast!
1
Vote
erinpearce83
11 January 2018|
AnswerShow all 5 answers
Response from SmokyMountainResorts | Property representative |
Hello everyone.. The water park here at Country Cascades is set to open on March 9th. This will depend on weather but the large outdoor pool and the Splashaway Bay area will be heated. Thanks - Donnie, Facilities Manager
1
Vote
Room Tips
"All the room have some sort of view, but the North East side you can see the island attractions."
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"Rooms at the Summit facing the mountains are great!!"
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"Ask if room will be done daily."
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"Stay Elsewhere!!!!!!!!"
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