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Spirit of the Smokies Condo Lodge

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Traveller (107)
Room & Suite (57)
Dining (1)
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Overview
  • Excellent31%
  • Very good26%
  • Average14%
  • Poor11%
  • Terrible18%
Travellers talk about
“wood grill”(11 reviews)
“indoor pool”(55 reviews)
“full kitchen”(32 reviews)
AMENITIES
Free Wifi
Free Parking
Air Conditioning
Pool
Non-Smoking Hotel
Suites
Kitchenette
2 Star Hotel
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Rooms
1 Jul2 Jul
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1 room, 2 adults, 0 children
Standard Room
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Reviews (719)
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Traveller rating
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107
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135
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LanguageEnglish
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107
80
135
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All reviewswood grillindoor poolfull kitchencracker barrelqueen bedlove this placestaff was very friendlysmokiesfireplaceratesarcadekitchenetteroomytn
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1 - 5 of 718 reviews
Reviewed 1 week ago

Let me preface this review by noting we have stayed here multiple times in the past. We've had small issues before but nothing major. This stay, however, presented more problems than in the past. To begin with, the front desk staff had to be some...More

Thank Allison S
Response from SmokiesLodge, Public Relations Manager at Spirit of the Smokies Condo LodgeResponded 6 days ago

We're sorry to hear that you weren't fully satisfied, Allison. We do have many return guests like yourself and highly value that business. We have many staff at the front desk who love working with each other and with the customers (especially, the repeats), so...More

Reviewed 1 week ago via mobile

My husband and our 2 kids, ages 17 and 12, stayed at spirit of the smokies from June 4-June 7. We had a 2 queen room facing the front of the hotel. Unfortunately our balcony was part of the overhang for the entrance so we...More

1  Thank erin7logan2
Response from SmokiesLodge, Public Relations Manager at Spirit of the Smokies Condo LodgeResponded 1 week ago

Thank you for your feedback, Erin & Logan. We will certainly pass it along.

Reviewed 3 weeks ago via mobile

The room smelled of musty mold as soon as we walked in. Air conditioner was leaking reported the problem before we left for the day and came back to an even bigger wet spot on the carpet. Couldn’t give us a different room and didn’t...More

3  Thank Laurie S
Response from SmokiesLodge, Front Office Manager at Spirit of the Smokies Condo LodgeResponded 3 weeks ago

We are VERY sorry to hear that you had an issue with your stay... we strive to resolve ANY issue immediately for our guests. We do see that you were monetarily discounted, though that is not a resolution sufficient enough for us. We have just...More

Reviewed 4 weeks ago

When we checked in they had all the paperwork wrong was charging our room to someone else. When we got to the room the floor was stained , Black mold in the corners Something had stained the window where you couldn't see out. We talked...More

Thank Joseph P
Response from SmokiesLodge, Public Relations Manager at Spirit of the Smokies Condo LodgeResponded 2 weeks ago

First, you booked through booking.com, which means you are the only one who inputted the name for the booker and the name for the reservation. The "someone else" is the other person in the party whose name you put the reservation under! You are the...More

Reviewed 4 weeks ago via mobile

Don’t fall for the newly renovated rooms statement on the website. Our room had faded comforters, worn chair, stained carpet and what looked to be mold in the closet. Not to mention the dust bunnies near the door. Very disappointing.

1  Thank blessed2bafarmer
Response from SmokiesLodge, Public Relations Manager at Spirit of the Smokies Condo LodgeResponded 4 weeks ago

We are very sorry to hear that you did not enjoy your stay with us. We are committed to an excellent standard of cleanliness and our head of housekeeping endeavors to ensure this standard is always met.

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About
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Children Activities (Kid / Family Friendly)
Meeting Rooms
Banquet Room
Room amenities
Air Conditioning
Microwave
Things to do
Pool
Heated pool
Indoor pool
Outdoor pool
Details
Price range
US$ 71 - US$ 200 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 71 - US$ 200 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
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Traveller (107)
Room & Suite (57)
Dining (1)
Pool & Beach (1)
Questions & Answers
Ask a question
lbrockman124
18 January 2018|
AnswerShow all 4 answers
Response from markparshall | Reviewed this property |
No I would not believe that the place is super clean and very nice. You will not be disappointed. Fantastic accomidations.
1
Vote
Angie F
5 July 2017|
Answer
Response from | Reviewed this property |
No. There is a little "smoking porch" right off the lobby though.
1
Vote
Mandy H
29 June 2017|
AnswerShow all 2 answers
Response from SmokiesLodge | Property representative |
Our rooms have been certified as condos, but they are sold separately like hotel rooms, though we do have adjoining doors, so that you could build up to a two or three bedroom unit. A 3 bedroom unit would be a Single King... More
0
Votes
Room Tips
"Don't stay here !!"
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"Do not get rooms next to elevators ,can be noisy"
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"Balcony is nice but I prefer the fireplace."
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"End rooms are fairly quiet. Most mornings there is some conversation in the hall that comes through."
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