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SpringHill Suites by Marriott Pigeon Forge

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Traveller (278)
Room & Suite (117)
Pool & Beach (35)
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.

About

#28 of 100 hotels in Pigeon Forge
Location
Cleanliness
Service
Value
Travellers' Choice
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Kids stay free
Business Centre with Internet Access
Meeting rooms
Parking
Wifi
Hot bath
Pool / beach towels
Indoor pool
Outdoor pool
Heated pool
Fence around pool
Breakfast available
Breakfast buffet
Snack bar
Vending machine
Baggage storage
Convenience store
Newspaper
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
Sun loungers / beach chairs
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Iron
Wake-up service / alarm clock
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
3.0 of 5 stars
HOTEL STYLE
Green
Modern
Languages Spoken
English
Hotel links
Special Offer:Earn 1,000 Bonus Points & 1 Bonus Elite Night Credit Each Night.
1,391Review24Q+A100Room tips
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MillerFamTN wrote a review Jan 2024
Clarksville, Tennessee10 contributions1 helpful vote
+1
The location is great and smells clean when you walk in. However, our room had mold in bathroom in multiple spots, dust in layers throughout our room, found one bug a day (some kind of beetle type), and the refrigerator didn't feel as if it was cold enough for food. The desk attendant put the room in for a "deep clean" work order and I am still awaiting a call from a manager since 1/2/24. For certain not your typical Marriott property!
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Date of stay: December 2023
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, General Manager at SpringHill Suites by Marriott Pigeon Forge
Responded 13 Jan 2024
Thank you for your review. It was a pleasure having you as our guest recently, and we're happy to find that our excellent location was a highlight of your experience. That said, we regret that our accommodations fell short of expectations. Please accept our apologies for any disappointment regarding how your concerns were handled. Rest assured, we will discuss your comments as they will help us make effective changes. We'd be very grateful for the opportunity to change your perceptions on a future stay. In the meantime, please reach out to us again so we can do our best to be of the utmost assistance. Nayland Jones General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Tammy B wrote a review Jan 2024
1 contribution
This hotel is grossly overpriced (and just gross in general). We found a toenail on one of the bed comforters, the lampshade was stained, the carpet was old and felt dirty, and the bathroom smelled musty and had dark spots on the shower ceiling.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, General Manager at SpringHill Suites by Marriott Pigeon Forge
Responded 5 Jan 2024
Dear Tammy, Thank you for staying with us and for your feedback. Our goal is for each guest to have a pleasant experience, and we are disappointed that this was not the case for you. Please know that we will review your comments with our housekeeping and maintenance teams to correct any issues. Again, we appreciate your review and hope you will give us another chance the next time you are in Pigeon Forge. Nayland Jones General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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akcalex wrote a review Nov 2023
18 contributions5 helpful votes
The Room smelled awful, the hotel seems unorganized and room was rundown carpet had lots of stains I would not recommend. I have stayed at a lot of hotels and this is the worst Marriott I have stayed at.
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Date of stay: November 2023
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, General Manager at SpringHill Suites by Marriott Pigeon Forge
Responded 30 Nov 2023
Dear Alex, Thank you for taking a moment to review your recent experience. We sincerely regret to learn of your disappointment. Guest comfort and satisfaction are of the utmost concern to us, and our hotel is committed to making every possible effort to provide comfortable and clean accommodations. We will have a discussion with housekeeping to ensure any odor issues are swiftly resolved. It is our hope that you will give us another chance to change your perceptions down the line. Nayland Jones General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Mack2424 wrote a review Nov 2023
Huntington, West Virginia276 contributions121 helpful votes
sour room was great , comfortable beds and very clean and modern room . Breakfast was good and hot location was very nice . The staff did a great job and will definitely stay again . Parking was free and hotel grounds were in excellent shape Nice
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Date of stay: October 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, General Manager at SpringHill Suites by Marriott Pigeon Forge
Responded 12 Nov 2023
Thank you for the excellent review of your recent stay at SpringHill Suites by Marriott Pigeon Forge. We're glad you enjoyed your visit with us. Our clean and comfortable accommodations, contemporary facility, lovely location, and exceptional staff are among the many reasons our guests choose us when spending time in Pigeon Forge. It would be our pleasure to host you again, so come back soon! Nayland Jones General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Pete C wrote a review Nov 2023
2 contributions4 helpful votes
How this place gets a 4.5 is beyond me. This was without a doubt the dirtiest room I've ever stayed. I killed 12 live bugs that were either crawling or flying inside my room while another half dozen laid motionless on the floor. Three of these pests were under the sheets as I pulled them back. The heat/ac unit was stuck on heat the entire night. Temperature stayed 83 all evening. Requested another room but was told sorry sold out. To top the whole experience off I go to take a shower to wash the sticky off from sleeping in my private sauna. I open my towel to hang on the hook and a hair ball the size of my fist falls to the floor. Been a longtime Bonvoy member, Marriott should be ashamed to attach their name to this property.
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled on business
Room Tip: Bring your Raid
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, General Manager at SpringHill Suites by Marriott Pigeon Forge
Responded 10 Nov 2023
Feedback from our guests is always appreciated as it helps us improve. Please accept our apologies for any concerns about cleanliness and unwelcome visitors, as well as for any issues with the HVAC system. We'll look into your comments further, and we'd be grateful for the chance to provide you with more suitable accommodations. Nayland Jones General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Kyle M. wrote a review Oct 2023
Sarasota, Florida4 contributions
My wife and I stayed at this hotel for a week (Sunday-Saturday) recently. The room was adequate for our needs and we liked that this hotel is pet friendly. One negative, well, not really a negative just an FYI, is you have to pay attention to who else is staying here. On Monday night we noticed a large church group checking in. We paid no mind to it but then the next morning when we went down for the free breakfast around 7am (6:30-9:00am, which is quite early to stop breakfast, we thought) and found the entire group of fifty or so taking up the entire area, with long lines for the breakfast. After that day we made a point to get up earlier so we could get downstairs around 6:15am. By 6:45am each day afterwards the area was again packed with the group. So be mindful of large groups also staying there because your breakfast plans may need to change based on their all going down at once to eat. A real negative would be air conditioning. It works quite well but the AC unit is very loud. Be prepared to have to basically yell to whomever else in your room if you wish to talk to them with the unit on. The only other negative was the coffee. The hotel provides free coffee in the lobby for the guests and on almost every occasion outside of breakfast when I went to get a cup it was either cold or just lukewarm at best. But all in all, an enjoyable stay and a very nice hotel.
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Date of stay: October 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, General Manager at SpringHill Suites by Marriott Pigeon Forge
Responded 28 Oct 2023
Dear Kyle, Thank you for providing us with detailed feedback about your recent stay. We appreciate your understanding regarding your breakfast experience and your comments regarding the issues you faced. Your feedback is valuable to us, and we will use it to improve our accommodations and services. We are glad that you had an overall enjoyable stay at SpringHill Suites by Marriott Pigeon Forge. We look forward to welcoming you back in the future. Nayland Jones General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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LuvSummerTravel wrote a review Oct 2023
Nashville, Tennessee41 contributions16 helpful votes
This SpringHill Suites is in a great location. Close to the Island and the Parkway. There is a new, big area to shop,dine,and play right across the street. But, the best thing about our stay was the friendly and helpful staff! The hotel was very clean, coffee available all day, great pools both indoor and out, and an outdoor hot tub, all of which we enjoyed. Breakfast was included and was pretty good overall, served near the fireplace in the lobby. The room was spacious and the sofa was large enough to sleep a teen. We'd definitely return for another visit...hopefully soon.
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Date of stay: October 2023Trip type: Travelled with family
Room Tip: Good parking and EV Charger available.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, General Manager at SpringHill Suites by Marriott Pigeon Forge
Responded 13 Oct 2023
Thank you for the outstanding review of your recent stay at SpringHill Suites by Marriott Pigeon Forge. We're glad you had a wonderful visit with us. Our convenient location close to area shopping and dining, clean and spacious accommodations, excellent outdoor spaces, and exceptional staff are among the many reasons our guests choose us when spending time in Pigeon Forge. It's the best compliment knowing we'll be hosting you again, so come back soon! Nayland Jones General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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JasonFromArizona wrote a review Sept 2023
Arizona233 contributions177 helpful votes
This may not be the newest of Springhill Suites property, but they truly have the nicest, most welcoming staff of nearly any of the springhill properties I’ve been to. Everybody I encountered from the representative they checked me to Hotel team members I just happened to pass in the lobby or hallways seemed genuinely happy to be doing what they’re doing and taking care of their guests. Definitely will look to this property again, next time I come to the Pigeon Forge area.
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Date of stay: September 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, General Manager at SpringHill Suites by Marriott Pigeon Forge
Responded 3 Sept 2023
Dear Jason, We loved hosting you at SpringHill Suites by Marriott Pigeon Forge. Our goal is to provide every guest with exceptional hospitality, and we're thrilled that our commitment to that shone through during your stay. We'll see you again soon! Nayland Jones General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Doug wrote a review Aug 2023
Tushka, Oklahoma13 contributions
+1
Room wasn’t cleaned properly, had an exposed nail on the carpet, and wore out towels. With that said, the hotel did make sure that we were taken care of by fully refunding the stay. Would have been 5 stars had issue not came up.
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, General Manager at SpringHill Suites by Marriott Pigeon Forge
Responded 17 Aug 2023
Thank you for choosing to stay with us. We want every guest to receive a clean, comfortable room that meets their expectations, and we apologize that this was not your experience. Please know we will be notifying our housekeeping team of your concerns so we can work to ensure we deliver a sparkling clean room to all our guests. We wish you pleasant future travels. Nayland Jones General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Raymond L. Wyrick wrote a review Aug 2023
Statesville, North Carolina105 contributions14 helpful votes
+1
Room was excellent for an overnight stay. Staff were friendly very pleasant. Beqakfast was super. Room was codmy & quiet. Nice vie as our room was on 5th floor looking towards The Island. We'll worth a visit & we added it to itr list of places to stay on future trips.
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Date of stay: August 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, General Manager at SpringHill Suites by Marriott Pigeon Forge
Responded 14 Aug 2023
It's always a pleasure to hear that our guests have had such an enjoyable experience! We're especially pleased to know that you appreciated our quiet and comfortable accommodations and views, as well as the friendly hospitality our team provided. We consider it a great compliment that you wish to return on another occasion. From all of us at SpringHill Suites by Marriott Pigeon Forge, thank you for taking the time to share your kind comments, and we look forward to welcoming you back. Nayland Jones General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
₹8,788 - ₹18,156 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
springhill suites by marriott pigeon forge hotel pigeon forge
LOCATION
United StatesTennesseeSevier CountyPigeon Forge
NUMBER OF ROOMS
112
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
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SPRINGHILL SUITES BY MARRIOTT PIGEON FORGE - Hotel Reviews, Photos, Rate Comparison - Tripadvisor

Frequently Asked Questions about SpringHill Suites by Marriott Pigeon Forge
Which popular attractions are close to SpringHill Suites by Marriott Pigeon Forge?
Nearby attractions include Smoky Mountain Escape Games (0.2 km), Trapped Escape Game (0.4 km), and Lost Mine Mountain Coaster & Mini-Golf (0.1 km).
What are some of the property amenities at SpringHill Suites by Marriott Pigeon Forge?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at SpringHill Suites by Marriott Pigeon Forge?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at SpringHill Suites by Marriott Pigeon Forge?
Guests can enjoy free breakfast and a snack bar during their stay.
Is parking available at SpringHill Suites by Marriott Pigeon Forge?
Yes, free parking is available to guests.
What are some restaurants close to SpringHill Suites by Marriott Pigeon Forge?
Conveniently located restaurants include Blue Moose Burgers & Wings, Pigeon Forge Deli, and Calhoun's.
Are there opportunities to exercise at SpringHill Suites by Marriott Pigeon Forge?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at SpringHill Suites by Marriott Pigeon Forge?
Yes, dry cleaning and laundry service are offered to guests.
Does SpringHill Suites by Marriott Pigeon Forge offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Are there any historical sites close to SpringHill Suites by Marriott Pigeon Forge?
Many travellers enjoy visiting Old Forge Distillery (3.0 km) and The McMahan Indian Mound (6.2 km).
Does SpringHill Suites by Marriott Pigeon Forge have any great views?
Yes, guests often enjoy the mountain view available here.