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SpringHill Suites by Marriott Pigeon Forge

794 reviews
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Traveller (103)
Room & Suite (61)
Pool & Beach (21)
Overview
  • Excellent68%
  • Very good22%
  • Average6%
  • Poor3%
  • Terrible1%
Travellers talk about
“spring hill”(9 reviews)
“front desk”(123 reviews)
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness centre
3.0 Star Hotel
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (794)Write a Review
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All reviewsspring hillchristmas tree lanefront deskmellow mushroomoutdoor poolwalk in closetwaffleshot tubthe sofa bedsitting areathe breakfast areanice propertyferris wheelfree breakfastrooms are largefitness centerwould stay here again
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1 - 5 of 792 reviews
Reviewed 1 week ago via mobile

This is an outstanding place to stay. The staff and management go out of their way to make sure your stay is the best. My church had a marriage retreat at this property. The rooms look brand new and are very spacious. The meeting space...More

Thank Stephen S
Response from FrontDesk_GM, General Manager at SpringHill Suites by Marriott Pigeon ForgeResponded 6 days ago

Dear Stephen, It was our pleasure to host you and your group of 40 at SpringHill Suites Pigeon Forge! Thanks for allowing us to be part of your special occasion. We love knowing that we did our part, offering you modern amenities, excellent service, and...More

Reviewed 3 weeks ago

In December we decided to make a one day trip to Pigeon Forge. We drove from Bluefield WV to Knoxville spent the day and went to Cherokee caverns. By the time we did that and arte dinner it was late in the evening when we...More

Thank Melissa T
Response from FrontDesk_GM, General Manager at SpringHill Suites by Marriott Pigeon ForgeResponded 2 weeks ago

Dear Melissa, We are terribly sorry to read that you did not find your accommodations to be of the standards that you deserved. The conditions of cleanliness that you have described are completely unacceptable and our housekeeping personnel will be notified. Please allow us the...More

Reviewed 4 weeks ago via mobile

We stayed here during Christmas vacations in Smokey Mountains. In Pigeon forge this hotel is almost in the mid of all activities, restaurants, and attractions. We enjoyed our stay with some great experience and service. Although the hotel was all full, staff was lean due...More

Thank Anuj S
Response from FrontDesk_GM, General Manager at SpringHill Suites by Marriott Pigeon ForgeResponded 4 weeks ago

Dear Anuj, We cannot thank you enough for being our guest at the SpringHill Suites Pigeon Forge and for the five-star review! Our team is happy to hear you found our location very convenient to many area amenities and our staff to be extremely attentive...More

Reviewed 11 January 2018

Great place terrific service very clean & good location superb parking close to the main strip The wood colored tile floor in the lobby area was very impressive as was the high quality carpet in my roomMore

Thank garyk473
Response from FrontDesk_GM, General Manager at SpringHill Suites by Marriott Pigeon ForgeResponded 11 January 2018

Dear Gary, We appreciate you sharing your positive feedback on your recent stay at SpringHill Suites Pigeon Forge. It's always rewarding to hear when our guests have had an enjoyable stay with us. We're glad that you received excellent service from our team and found...More

Reviewed 9 January 2018 via mobile

I book a stay here and was really looking forward to going but due to accident couldn’t go and cancelled 6 days in advance and did not get refund . Booking. com said it was non refundable. Two night where Spring Hill was able to...More

Thank deeMatthews_nc
Response from FrontDesk_GM, General Manager at SpringHill Suites by Marriott Pigeon ForgeResponded 10 January 2018

Thank you for your feedback. When booking a room, several rates are offered, including one which does not offer a possibility of cancellation. We are sorry for the inconvenience and always encourage our guests to book with a possibility of cancellation if they feel that...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Breakfast included
Hotel Amenities
Free Parking
Business Centre with Internet Access
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Multilingual Staff
Self-Serve Laundry
Banquet Room
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Hot Tub
Heated pool
Indoor pool
Outdoor pool
Details
Price range
US$ 97 - US$ 249 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Business Hotel in Pigeon Forge
#8 Romantic Hotel in Pigeon Forge
#11 Family Hotel in Pigeon Forge
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 97 - US$ 249 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Business Hotel in Pigeon Forge
#8 Romantic Hotel in Pigeon Forge
#11 Family Hotel in Pigeon Forge
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (103)
Room & Suite (61)
Pool & Beach (21)
Dining (6)
Amenities (11)
Business Centre & Event Rooms (6)
Questions & Answers
Ask a question
Sandy P
27 November 2017|
AnswerShow all 3 answers
Response from Tracie R | Reviewed this property |
No, they do not. Their mattresses are firm, too firm for me, but just right for my husband.
1
Vote
eherm94
6 November 2017|
AnswerShow all 3 answers
Response from linda5251 | Reviewed this property |
I don't think so but, call hotel to inquire as Dave suggested.
0
Votes
hammonstm
21 August 2016|
AnswerShow all 8 answers
Response from Cheyenne P | Property representative |
No, I apologize we are not pet friendly. Service animals only.
0
Votes
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Room Tips
"It was a perfect location at Pigeon forge with affordable price."
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"ask for a view of The Island. You should be able to see the big ferris wheel at night."
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"only slept in one"
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"We were near the front desk on the main floor and heard nothing! It appears to be well built to avoid hearing..."
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