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Holiday Inn Express Pigeon Forge/Dollywood

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About
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Cleanliness
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Value
The Holiday Inn Express Hotel & Suites in Pigeon Forge, TN located near Dollywood and at the center of the entertainment, dining and shopping districts. The Holiday Inn Express is family friendly with its heated indoor pool and whirlpool, video arcade for the small ones in your family, and is located within 5 blocks of 22 attractions, 300 outlet stores and more than 15 full service restaurants. From relaxing by our indoor pool and whirlpool, unwinding in a luxurious Jacuzzi suite, soaking up some sun on our spacious sundeck, visiting one of the many family attractions in the area, or enjoying the remarkable beauty of the Great Smoky Mountains, the Holiday Inn Express is the perfect choice for couples or families.
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Property amenities
Pool
Free Parking
Free High Speed Internet (WiFi)
Business Centre with Internet Access
Wheelchair Access
Breakfast included
Hot Tub
Self-Serve Laundry
Non-Smoking Hotel
Heated pool
Indoor pool
Pets Allowed ( Dog / Pet Friendly )
Multilingual Staff
Breakfast Available
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Room features
Suites
Non-Smoking Rooms
Air Conditioning
Microwave
Refrigerator in room
Good to know
HOTEL STYLE
Safe
Centrally Located
HOTEL CLASS
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Special Offer:Annual Sale
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Reviews & more
346Reviews
248Photos
7Q+A
56Room tips
Traveller rating
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  • 33
  • 29
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We had great customer care. This is a newly remodeled Holiday inn express. They are also still in the process. They tried to accommodate all of our concerns. The beds were really comfortable. The only problem was the fact they built all the beds up on a platform. This made
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My husband and I recently stayed here at Holiday Inn Express for our anniversary for a weekend getaway. Love this hotel! Very clean rooms, wonderful kind staff, reasonable price. Very comfortable bed and pillows. Wished had one at home liked it so well! Lol. Breakfast was wonde
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From the time I walked in, I was told “we are under construction”....that was the answer to any question I had.

I am disabled and made my reservation on the IHG app for an accommodating room. I walked in and was told that they had NO room for me but had my reservation info. Th
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Response from GMK202, Manager at Holiday Inn Express Pigeon Forge/Dollywood
Responded 13 Nov 2018
Thank you for taking the time to review us on TripAdvisor. I am sorry we failed to give you the fine service and accommodations we strive for with all our guests. Although we are under renovations, that is no excuse for inconsistent service or loud rooms. We purchased the hotel at the end of 2017 and we would never charge more for a handicap accessible room. Our accessible parking is clearly marked in the first spots by the entrance door and I will ensure the entire staff is able to direct our guests to them. I appreciate your feedback regarding our guest room doors. You are so right. That is on me. I had no idea the door silencers weren't replaced after renovation. I have ordered them and all will be fixed by the weekend! Thank you so much for letting me know. Again, I apologize for any inconvenience. It is my hope that you will give us another try the next time you are in our area.I guarantee a happy and comfortable stay. Sincerely, Christine Drew Regional Manager
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We use 100% Holiday Inn / Express Hotels and this was our worst stay ever. Our 5th floor room had some renovations but many items incomplete. The shower had no grab bars, no soap dish, no corner tray. The only place to store items was on the floor. There were no towel racks anywh
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Response from Roving11937437475, Manager at Holiday Inn Express Pigeon Forge/Dollywood
Responded 3 weeks ago
I want to first thank you for taking the time to fill out a review for our property. We truly appreciate your candid words and suggestions. Like you stated, we are under a full renovation and are working tirelessly to get it finished so that we can do a "punch list". We have since fixed the washers and dryers in the guest laundry area. We hope that we get the opportunity to see you again once the remodel has been completed. Sincerely, Jessica Green Assistant General Manager
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Set just off the main strip this place is central to everything but nice and quiet. The front desk guy called Doyle was really helpful with advice and recommendations. The room was modern and the king sized bed very comfortable we slept really well. Buffet breakfast is included a
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Response from cdpag, General Manager at Holiday Inn Express Pigeon Forge/Dollywood
Responded 23 Oct 2018
Thank you for taking the time to review us on TripAdvisor. I'm glad our location worked out good for you. We are lucky to be right off the strip and we have a trolley stop right in front of the hotel. Doyle is awesome. We're lucky to have him. Holiday Inn Express & Suites breakfast is one of the best. I love the cinnamon rolls and pancakes! We appreciate your business and hope you will stay with us the next time you are in the area. Sincerely, Christine Drew GM
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Photo provided by managementHoliday Inn Express Pigeon Forge/Dollywood
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Photo provided by managementHoliday Inn Express Pigeon Forge/Dollywood
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I need the phone number for the Holiday Inn behind Cheddar's in Pigeon Forge TN for a friend please.
Dear Jamie, It's not a Holiday Inn anymore. It's called The Ramsey-865-428-2700. The company I work for owns the Holiday Inn Express & Suites Pigeon Forge-Near Dollywood and the Holiday Inn Express & Suites Pigeon Forge-Sevierville. We'd love to have you stay w/us. 865-428-8600. Sincerely, Chris Drew
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Nearest airport
We drove from Maryland, but you could probably call the hotel and ask them. Often the hotel’s website has that information too.
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I want to know why when we stayed there for 4 nights there was never proper housekeeping, yet the tips we left were taken. Why was the bed left unmade? and why was the same trash on the floor for the whole stay yet your lousy staff picked up the tip?
I am just a traveler like you. I have stayed there several times and not had a problem. Did you talk to manager?
0 votes
Is this a pet friendly hotel?
There are no pets allowed at the holiday inn express , sorry for any inconvenience.
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If I take the time to book a room. Find the hotel and unload all my luggage. Can you not take two minutes to respond to me personally instead of what seemed to be a form letter. I see now what I'm really worth to you and your hotel.
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12
"Renovated rooms are very nice."
"get the 5th floor"
"Options! Our room (3rd floor with a jacuzzi!) mountain view. (Another had a fireplace)."
"I was on 5th floor, very quiet"
"It was a quiet hotel. We stayed on the 3rd floor."
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PRICE RANGE
US$ 83 - US$ 223 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express pigeon forge/dollywood hotel pigeon forgeholiday inn pigeon forgepigeon forge holiday inn
LOCATION
United StatesTennesseePigeon Forge
NUMBER OF ROOMS
105
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