The Inn on the River
Our kids playing by the creek
Traveller (943)
Panorama of the King Jacuzzi Fireplace River Balcony at The Inn On The River
360
Panoramas (13)
Room & Suite (172)
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About

4.5
#6 of 103 hotels in Pigeon Forge
4.8 of 5 bubbles
Location
4.7 of 5 bubbles
Cleanliness
4.8 of 5 bubbles
Service
4.5 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
The Inn On The River presents 128 newly renovated guest rooms with interior corridors featuring one half with private balconies or patios on the beautiful Little Pigeon River. All tastefully decorated Guest Rooms have Premium Serta mattresses, white duvet bedspreads, custom wood furniture, granite counter tops, in-room Keurig coffee makers, mini-fridges, hair dryers, iron and ironing boards. King Suites are available with in-room gas fireplaces, and in-room Jacuzzi tubs. Deluxe Suites with a sitting area and Queen size sleeper sofas are available along with handicap accessible guest rooms. Along with your room, you'll enjoy a complimentary full hot breakfast, nightly complimentary fresh popcorn in the lobby, and 24 hour coffee.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Free breakfast
Horseback riding
Entertainment staff
Kids stay free
Children's television networks
Parking
Wifi
Hot bath
Pool / beach towels
Swimming pool toys
Pool with view
Indoor pool
Outdoor pool
Heated pool
Shallow end in pool
Fence around pool
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Kid-friendly buffet
Outdoor dining area
Snack bar
Vending machine
Fishing
Patio
Board games / puzzles
Indoor play area for children
Children Activities (Kid / Family Friendly)
Highchairs available
Business Centre with Internet Access
Conference facilities
Meeting rooms
Photo copier / fax In business centre
BBQ facilities
Baggage storage
Convenience store
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Picnic area
Shared lounge / TV area
Sun loungers / beach chairs
Sun terrace
ATM on site
First aid kit
24-hour check-in
24-hour front desk
Express check-in / check-out
Clothes dryer
Room features
Blackout curtains
Air conditioning
Housekeeping
Interconnected rooms available
Private balcony
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Safe
Seating area
Telephone
Wardrobe / wardrobe
Clothes rack
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Mountain view
City view
Pool view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Mid-range
Value
Languages Spoken
English, Spanish
Hotel links
Special Price:Up to 20% off Room Rate including Breakfast

Location

2492 Parkway, Pigeon Forge, TN 37863-3225
4.5
4.5 of 5 bubbles3,722 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
Powered by AI

The Inn on the River is often described as a cozy retreat, boasting a welcoming atmosphere with rustic touches and live entertainment that guests enjoy. Its riverside location is a hit for its scenic views and proximity to local attractions. While some travelers find the hotel to be a good value offering clean rooms and friendly service, others have encountered issues with noise, room quality, and service consistency. Amenities like the fire pit and free refreshments are highlights, though improvements in areas like bathroom ventilation have been suggested.
Location
Convenient
Atmosphere
Inviting
Rooms
Cramped
Value
Expensive
Cleanliness
Mixed
Noise level
Noisy
Service
Attentive
Amenities
Relaxing

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3,722Reviews72Q+A100Room tips
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Detailed Reviews
cynthiasK4981UK wrote a review May 2023
Albemarle, North Carolina
Hotel's Favourite
5.0 of 5 bubbles
Our second stay but will not be our last! Friendly staff, clean rooms, great full breakfast, River view with a beautiful fire pit area. Location is a plus! You must go to fully appreciate an awesome experience in Pigeon Forge!
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Date of stay: May 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andy Hime, General Manager at The Inn on the River
Responded 2 Jun 2023
Thank you for returning and we hope to see you again soon, we are thrilled that our staff made your stay enjoyable and that you were satisfied with your stay. See you again soon!
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NCarolinianTraveler wrote a review Dec 2020
North Carolina Mountains, North Carolina
5.0 of 5 bubbles
The Inn on the River is a favorite for us. From the delicious hot breakfast to the popcorn and iced/hot drinks in the evening, it feels like home away from home! The room was clean per usual, and the bed super comfortable. Spacious and clean bathroom, easy access from parking lot, and the front desk was helpful at check-in.

The location is great, and close to all major attractions, and close to Gatlinburg.

Utilize the "Last Minute Get Away" deal through the website, or call the front-desk, and you can get a GREAT deal on a room (if booked a day or two ahead, or "last minute"). This can save you additional money.

The hot breakfast is delicious, and has many options. This alone will save you money on your trip, especially in this area.

As far as being "Covid-Conscious," we felt comfortable while here. We were informed of various practices in place for sanitizing and the like. We witnessed a worker going door to door, wiping handles down with cleaner in the main areas throughout the hotel. At breakfast, as well as other times (popcorn, drinks, etc), you are provided gloves to wear to serve your food. We felt comfortable and safe.

We will be back, as we always look forward to staying at the Inn on the River!
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Date of stay: December 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Room Tip: River side has a beautiful view, but parking side can save a good bit of money.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jeannie Lea Palaganas, General Manager at The Inn on the River
Responded 21 Dec 2020
Thanks for the nice review. Your feedback helps us know we are doing a good job with the Covid issues. Thanks again for sharing. Jeannie Lea
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A lot to digest? Read an AI-generated summary of recent traveller reviews.
Suzanne Kuykendall wrote a review Dec 2020
Acworth, Georgia
4.0 of 5 bubbles
We came up on Monday November 30. We love this hotel & staff so friendly.
The new improvements are very noticeable and appreciated.
However my mom is handicapped and 77 years old, she walks with canes, so I would respectfully like to give u some insures.
To be fair they have handicapped rooms with a Queen bed but as I travel with mom we prefer two beds.
The new beds are lower and feel wonderful after a day out on the town.
The new showers are a step up from her trying to get into a high tub, but the half glass partition lets water get outside the door and the only safety bar is at the entrance of the shower none inside to hold too as you clean up. Dangerous! What if someone fell through that glass and got cut!
The only other thing was the nice crack under the door. It was snowing and the temp was 20-30 degrees. I put a towel in front of it but the room was still cold unless we kept the heater on 74 degrees. I brought this to the wonderful lady’s attention at the desk I wish I could remember her name she apologize and said she would tell management. She was the one who checked me in. We had asked for room 100 as it’s the closest one to the breakfast room. In advanced it wasn’t available even when we had asked that a note was placed in the room reservation. She made it right !
I really love the location and beautiful creek outside my balcony, mom loves feeding the squirrels.
We will be back!
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Date of stay: December 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jeannie Lea Palaganas, General Manager at The Inn on the River
Responded 7 Dec 2020
Thanks for the feedback Susie. We love that you love our little Inn. It is sweet that your mom loved those squirrels. We are happy to say we are in the process of adding a glass door to those showers and adding extra door sweeps to the doors. They should be installed by your next visit. Hope to see you again soon. Jeannie Lea
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Marcia B wrote a review Apr 2021
4.0 of 5 bubbles
I want to start by saying KELLY was great! As soon as we walked in the door and had to wait, she called us over to play a bingo game with our daughter and she was so sweet! The rest of the staff was friendly and helpful as well.
With that being said, we were VERY disappointed and angry we had to wait to get our room. We booked it months in advance with a 3:00pm check in time. We got there around 2:30pm and knew we had to wait until 3:00...but we had to wait until 4:00, and after a 5 hour exhausting car ride, we were getting more and more angry. They explained that it was very busy because of spring break and that they were understaffed and Covid wasn’t helping matters either. I understand all of that, but it didn’t make me feel any less aggravated.
The breakfast was pretty good. Unfortunately it was SO busy, we had to wait in long lines and food was constantly running out. They were trying their best to keep it stocked but almost couldn’t keep up with it. They also have free fresh popped popcorn and drinks every night starting at 7:00 and the best soft baked chocolate chip cookies at the front desk all day long. The outside view was beautiful, right beside a river as well as a huge fire pit with lots of seating. There was an outdoor and indoor pool (indoor was heated so we stayed in that one) as well as a jacuzzi which was really nice and you could tell the pool areas were well kept and always had fresh towels and pool noodles which was helpful.
Room was very clean and organized. We got fresh towels, emptied trash cans, and a clean bed daily.
Beds were a little too firm for my liking (but that’s just my opinion) and pillows were super soft, I really liked them. Walls were thin and I could hear every little noise outside the room. Thankfully I brought earplugs for sleeping! But the hotel was also kid friendly and there were several kids there during our stay. They even gave our daughter a cute little gift bag! With all of that being said, I would stay here again in the future (maybe not during spring break tho, which wasn’t their fault).
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Date of stay: April 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jeannie Lea Palaganas, General Manager at The Inn on the River
Responded 16 Apr 2021
Thank you for sharing. We are happy to hear you will be returning. You are right, Pigeon Forge is always a busy area but holiday and special events do add to the area. We are for sure kid friendly. Glad your kiddos were able to enjoy our Kidfest. Please come back and see us soon. Jeannie Lea
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Judy L wrote a review Jan 2020
5.0 of 5 bubbles
Everything at Inn on the River was enjoyable. Staff was friendly and efficient.. Ready to assist or give you information. Breakfast was very pleasing and delicious..The workers at the breakfast were very helpful with anything you needed. Coffee was always fresh all day long even in the evening
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Date of stay: January 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jeannie Lea P, General Manager at The Inn on the River
Responded 9 Jan 2020
Thanks Judy. We love our breakfast staff. Thanks for mentioning them. The coffee! It is so good. I have a coffee maker in my office but still drink the lobby coffee. Please come back and see us again soon. Jeannie Lea
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Thomasoh wrote a review Aug 2020
Mount Vernon, Ohio
5.0 of 5 bubbles
We stayed here last week and had a marvelous experience. Very friendly staff, comfortable beds and very quiet. There are balconies overlooking the river with all manners of various birds. That combined with the sounds of the river makes you almost forget you are staying just off the main parkway. Whenever we walked in the hallways of the building a member of their staff seemed to be cleaning and sanitizing the commonly used areas. Very good breakfast also. I honestly cannot think of anything even slightly negative to say about our stay. We had a wonderful stay and look forward to staying here again.
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Date of stay: August 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jeannie Lea Palaganas, General Manager at The Inn on the River
Responded 9 Aug 2020
What a wonderful review. Thank you so much for sharing Thomas. You are so right about the river. It is so peaceful you forget you are in a tourist town. Please come back and see us again soon. Jeannie Lea
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1966Airstream wrote a review Jun 2021
Illinois
4.0 of 5 bubbles
The hotel registration staff were very helpful and friendly when we checked in. Our room was not ready but they took our phone number and called us when it was ready. Later when we ran into a staff on our way to our room, he asked if there was anything he could do for us. The room was clean and well-maintained. We loved the balcony with the river view. We enjoyed watching the ducks and geese from our balcony but also in the fire pit area outside the hotel. The breakfast was very good and they were constantly replenishing it. They also seemed to be doing a good job of cleaning and sanitizing the eating area. It was a very enjoyable experience.
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Date of stay: June 2021
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jeannie Lea Palaganas, General Manager at The Inn on the River
Responded 29 Jun 2021
Oh those ducks and geese! They should have their own fan club. Thank you so much for sharing your review. We hope you will come back and see us again soon. Jeannie Lea
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Jim W wrote a review Dec 2020
Olive Branch, Mississippi
5.0 of 5 bubbles
Had a great stay - convenient to the mountains, attractions, They have a continental breakfast that was very good (even during Covid). Popcorn and drinks served 7-10 with an area large enough o maintain social distancing. Outside were rocking chairs around a large fire pit with a view of the river and mountains. There is also a path by the river for a stroll. They have an indoor and outdoor pools along with an indoor hot tub I was very impressed with the cleanliness overall. The room was spacious and clean. The bathrooms are large and include plenty of items in case you had forgotten anything. We will stay here again.
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Date of stay: November 2020
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jeannie Lea Palaganas, General Manager at The Inn on the River
Responded 8 Dec 2020
Thanks so much for the wonderful review. We are happy you had a great stay and will be returning. See you next trip. Jeannie Lea
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trojan77 wrote a review May 2021
Gainesville, Georgia
5.0 of 5 bubbles
This entire staff at this hotel are guest oriented and make you feel very welcome. I love the 2 pools (1 indoor and 1 outdoor). They also have an indoor Jacuzzi and all 3 are kept clean. The hotel and rooms are exceptionally clean and we love the private balcony overlooking the Little Pigeon River. We also like the large walk in shower.
Great location for walking to nearby restaurants. Breakfast is the usual ho-hum fare but the coffee is excellent. Masks were not required but we were provided with plastic gloves to serve ourselves breakfast. The bedding is super comfortable. The only thing I can find fault with this hotel is that the towels are scratchy. Wouldn't consider staying at any other hotel.
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Date of stay: May 2021
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
4.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jeannie Lea Palaganas, General Manager at The Inn on the River
Responded 24 May 2021
This is such a great review. Thank you so much for sharing. I really appreciate you letting everyone know how clean we keep our little Inn. Hurry back. Jeannie Lea
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Nomad138693 wrote a review Jul 2020
5.0 of 5 bubbles
Just returned home from a very relaxing getaway with friends to Pigeon Forge. We stayed at the newly renovated “The Inn on the River.” The renovated accommodations had new beds, bedding, furniture, and window treatment. The bathroom had been totally renovated, adding new shower and granite counter tops, which was very nice. We enjoyed a full delicious breakfast outside in the open dining area which faced the Little Pigeon River. The landscaping was absolutely beautiful and it was so relaxing watching ducks, geese, squirrels and cranes playing in the river. A huge fire pit with rocking chairs facing the river topped off our evenings. The staff was so friendly and accommodating, always eager to help if needed. We would highly recommend “The Inn on the River” for an awesome getaway!!!
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Date of stay: July 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jeannie Lea Palaganas, General Manager at The Inn on the River
Responded 10 Jul 2020
What a great review. I am delighted to hear you appreciated all our hard work on our property. It is also nice to know you were able to enjoy the wildlife. I will be looking for your next visit with us. Jeannie Lea
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Kaden C asked a question May 2023
Mississippi
What is the minimum age to book?
Answer from slurbe
Dalton, Georgia5 contributions3 helpful votes
Update. You will have to show an id that matches to the credit card
Answer from Steven V
Cincinnati, Ohio32 contributions8 helpful votes
I believe you can choose your housekeeping options. We usually just get fresh towels directly from the housekeeper as he/she are making their rounds, and forego the daily housekeeping. We pack Lysol spray when we travel and spray AC/ heat vents and other surfaces. I believe you can still do as you like
Hotel22 asked a question Aug 2022
London, United Kingdom1 helpful vote
Can you store luggage on check out day?
Kimberly J asked a question Jun 2022
Russellville, Alabama7 contributions1 helpful vote
Do the showers floors have the non slip showers skids I slipped when we stayed her before?
Answer from Laurie J
8 contributions1 helpful vote
No, I don't remember them having them in the shower. I'm sorry that happened, hoped you were alright?!
Answer from Nomad215072
Big Pool, Maryland18 contributions
It starts at 7am. The internet is fast. The TVs in the rooms work its just that my family and I didn't use the TV at all when we were there.
Bruce C wrote a tip 10 Jul
Jasper, Alabama5 contributions7 helpful votes
5.0 of 5 bubbles
"The indoor pool had a handicap lift which you usually only find in five star hotels. "
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vacationboundgirl wrote a tip Jun 2024
Cape Girardeau, Missouri51 contributions22 helpful votes
1.0 of 5 bubbles
"This hotel needs a major refresh. Would not go back. "
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Lynn K wrote a tip Jun 2024
Athens, Georgia8 contributions1 helpful vote
5.0 of 5 bubbles
"The parking lot was very close to our room. At check-in the staff told us which doors were best for us to come through to bring our bags. Very nice and accommodating."
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Drew M wrote a tip Jun 2024
1 contribution
5.0 of 5 bubbles
"Sign up for the rewards and watch for email deals."
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kwilliams6405 wrote a tip Jun 2024
Greenville, South Carolina, United States215 contributions27 helpful votes
4.0 of 5 bubbles
"Have breakfast outside and make sure to get popcorn early. "
Read full review
Not the right property for you?
There are more places to choose from in the Pigeon Forge area.
PRICE RANGE
₹12,536 - ₹20,140 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the inn on the river hotel pigeon forge, hampton inn pigeon forge, pigeon forge hampton inn
LOCATION
United StatesTennesseeSevier CountyPigeon Forge
NUMBER OF ROOMS
128
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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THE INN ON THE RIVER (Pigeon Forge) - Hotel Reviews, Photos, Rate Comparison - Tripadvisor

Frequently Asked Questions about The Inn on the River
Which popular attractions are close to The Inn on the River?
Nearby attractions include Trapped Escape Game (0.2 km), Lost Mine Mountain Coaster & Mini-Golf (0.4 km), and Smoky Mountain Escape Games (0.4 km).
What are some of the property amenities at The Inn on the River?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at The Inn on the River?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Inn on the River?
Guests can enjoy free breakfast, barbeque facilities, and complimentary tea during their stay.
Is parking available at The Inn on the River?
Yes, free parking is available to guests.
What are some restaurants close to The Inn on the River?
Conveniently located restaurants include Pigeon Forge Deli, Blue Moose Burgers & Wings, and Calhoun's.
Are there opportunities to exercise at The Inn on the River?
Yes, guests have access to an indoor pool during their stay.
Does The Inn on the River offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Which languages are spoken by the staff at The Inn on the River?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to The Inn on the River?
Many travellers enjoy visiting Old Forge Distillery (3.2 km) and The McMahan Indian Mound (6.3 km).
Does The Inn on the River have any great views?
Yes, guests often enjoy the city view available here.
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