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DoubleTree by Hilton Oak Ridge - Knoxville

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Traveller (33)
Room & Suite (52)
Dining (4)
Overview
  • Excellent55%
  • Very good31%
  • Average10%
  • Poor3%
  • Terrible1%
Travellers talk about
“double tree”(64 reviews)
“warm cookies”(10 reviews)
“room was clean”(38 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
3 Star Hotel
All hotel details
Offers from DoubleTree by Hilton Oak Ridge - Knoxville
Special Offer: Double Points, Every Stay
Hotel deals
Offers from DoubleTree by Hilton Oak Ridge - Knoxville
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
29 Apr30 Apr
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (718)
There are newer reviews for DoubleTree by Hilton Oak Ridge - Knoxville
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371
222
73
27
14
Show reviews that mention
All reviewsdouble treewarm cookiesroom was cleanbusiness travelbreakfast buffethotel restaurantan older hotelplace to stayvery nice hotelexercise roomfront desk staffgreat roomdefinitely stay here againconvenient locationstaff was friendlyknoxvilleaccommodations
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91 - 95 of 707 reviews
Reviewed 20 May 2017

Not enough wait staff for the size of our party and they knew we were coming. The rooms were clean but not worth the price. The house keeping and front desk were friendly. We were there for a wedding but would have chosen another hotel.More

Review collected in partnership with DoubleTree by Hilton
2  Thank Elyn H
Response from GretchenJ, General Manager at DoubleTree by Hilton Oak Ridge - KnoxvilleResponded 23 May 2017

Thank you for taking the time to rate us on TripAdvisor. We were shocked to see such a low score as my Food & Beverage Director personally attended to the expediting and service of your party and felt that excellent service was delivered. We did...More

Reviewed 15 May 2017

Great hotel and staff. They took great care of me and even gave me a sympathy card as I was staying while my father was battling cancer back home. Only wish it had a hot tub and it would be perfect! They should just put...More

Review collected in partnership with DoubleTree by Hilton
3  Thank Kevin K
Response from GretchenJ, General Manager at DoubleTree by Hilton Oak Ridge - KnoxvilleResponded 10 July 2017

Thank you for your very nice review of our hotel and its team. We appreciate your loyalty and look forward to being of service to you during any return visits to our city.

Reviewed 12 May 2017

Hotel and room were typical of brand. Did not have time to see indoor/outdoor pool. Even though hotel was on main street and room faced the street, area was very quiet. LOTS & LOTS of large grassy area to walk a dog. Had issues with...More

Review collected in partnership with DoubleTree by Hilton
3  Thank fancypawz
Reviewed 11 May 2017

You can tell it's an older hotel that's been updated/ renovated. There the only hotel in oak Ridge that would accommodate dogs. We did have an issue with the towels. Several nights we received stained /dirty towels. We complained the first time it happened the...More

Review collected in partnership with DoubleTree by Hilton
3  Thank Patrice P
Response from GretchenJ, General Manager at DoubleTree by Hilton Oak Ridge - KnoxvilleResponded 12 May 2017

I can assure you that we strive to be much better than "just ok". Please do not hesitate to reach out to any team member about anything less than perfect while our guest. We want all of our guests to be comfortable at our hotel...More

Reviewed 10 May 2017

This place looks modern, but it has been a fixture in Oak Ridge for many years. The first time I stayed there was when it was called the the Garden Plaza 30 years ago. It's still probably the nicest full service hotel in Oak Ridge...More

4  Thank Pete B
Response from GretchenJ, General Manager at DoubleTree by Hilton Oak Ridge - KnoxvilleResponded 12 May 2017

First and foremost, thank you for your loyalty!! I have had the pleasure of working here for the past 23 years, so I remember the Garden Plaza well. I did want to take this opportunity to let you know that our guests receive complimentary passes...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Restaurant
Free High Speed Internet (WiFi)
Room Service
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Conference Facilities
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Outdoor pool
Details
Price range
US$ 102 - US$ 174 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 102 - US$ 174 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (33)
Room & Suite (52)
Dining (4)
Pool & Beach (2)
Business Centre & Event Rooms (4)
Questions & Answers
Ask a question
Tammie M
26 January 2017|
AnswerShow all 2 answers
Response from GretchenJ | Property representative |
We do not have a hot tub, but our indoor/outdoor pool is heated year round and our guests really enjoy this amenity in the Winter especially.
0
Votes
Room Tips
"Don't expect to use the pool and don't expect an included breakfast."
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"Don't worry about noise near the elevators. They are extremely quiet."
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"We stayed in room 324 and 326, it was adjoining room to accommodate our teenagers. Close to the workout room..."
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"They allow dogs if you're into that."
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