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DoubleTree by Hilton Oak Ridge - Knoxville

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DoubleTree by Hilton Oak Ridge - Knoxville
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613 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Oak Ridge - Knoxville
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Showing 602: English reviews
Private
Reviewed 30 August 2016

Not worth it. Very casual staff that seems to have forgotten that hospitality is their trade. Dirty sheets. Missing coffee pot. Charged for complimentary Internet. 30 minutes on the phone and 2 staff members before they refunded the $6.95. Hotel not accessible by uber and the cab that did serve us (recommended by the hotel) was a death trap and...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
1Thank williamwX8447UM
GretchenJ, General Manager at DoubleTree by Hilton Oak Ridge - Knoxville, responded to this review

I sure hope that you let a team member know about your concerns immediately. All are empowered to help when they are notified. We certainly want to make it right before you leave, rather than hear about any concerns after the fact! Uber should be in this area, we sure have enough demand for it. As you can see by...

Boulder, Colorado
Reviewed 26 August 2016 via mobile

Stayed here 2 nights for work trip. The online check in makes it easy. AC was great, bed and linens super comfy. Very quiet! Did not use the pool, nor any other facilities. Nothing exciting, but you will get a good sleep.

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Helpful?
3Thank jimmyihatetoregister
GretchenJ, General Manager at DoubleTree by Hilton Oak Ridge - Knoxville, responded to this review

Thank you so much for taking the time to rate us on TripAdvisor. We appreciate your business! Our guests rave about our bedding and we are happy that you enjoyed your time with us. We look forward to being of service to you during any return visits to our area.

Oak Ridge, United States
Reviewed 22 August 2016

This was by far the most disgusting hotel room I have ever stayed in. I had to call and have them come change my sheets at 10 pm. The mattress pad below was soiled with yellow stains and blood stains, it was so bad you could see it through the sheets. There were marks all over the walls, the bathroom...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Sheree M
GretchenJ, General Manager at DoubleTree by Hilton Oak Ridge - Knoxville, responded to this review

As you are aware, we acted immediately on every one of your aforementioned situations with your room. We have very stringent procedures in place to keep all the things that you mentioned from happening and I am sorry that you were inconvenienced. I personally inspected the room upon your departure and found it to be in excellent condition, possibly because...

Fairfax County, Virginia
Reviewed 20 August 2016

Good deal all around. Room was clean, pool was nice but we had to scoop out alot of leaves and dead bugs before kids would get in, just need a daily skim. Desk attendent couldnt help with simple request, had to come back later for someone trained. Overall a good stay.

Review collected in partnership with DoubleTree by Hilton
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1Thank L147ZCscottg
GretchenJ, General Manager at DoubleTree by Hilton Oak Ridge - Knoxville, responded to this review

We are delighted that you enjoyed your time with us. With the seasonal late afternoon storms we have been experiencing, it has sure been a full time job keeping the pool in perfect condition for our guests. It is cleaned daily and sometimes two and three times a day! Please know that their is always a Manager on Duty 24/7,...

Reviewed 20 August 2016

I stayed for the pool , it kept getting leaves in it , I just simply got them out , need to clean the sides and the rubber things where one can swim under , and some kind of a bumper needs to be put in place where you swim under and come up , concrete wall right over head...

Review collected in partnership with DoubleTree by Hilton
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1Thank tamala c
GretchenJ, General Manager at DoubleTree by Hilton Oak Ridge - Knoxville, responded to this review

Thank you for your business and we are so glad that you enjoyed our pool. Several guests tell us that it is the very reason they choose to stay here while in the area. Fall brings many leaves and the pool keeps us busy this time of year especially!

Reviewed 20 August 2016 via mobile

Great staff. Check in was quick and simple. The hotel decor can use some updating. Some of the lights in our room didn't have working switches. The plug in on the light was too small for my phone charger. It seemed like there were several things like that. It was clean.

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Helpful?
1Thank Kittyme2
GretchenJ, General Manager at DoubleTree by Hilton Oak Ridge - Knoxville, responded to this review

Thank you for your candid feedback. The good news is that we have an entire new lighting package for our rooms on order and installation should be completed by the end of the year. We are constantly renovating/updating to make our hotel the very best it can be. We appreciate your business and look forward to being of service to...

Valencia, Pennsylvania, USA
Reviewed 15 August 2016

Love staying here, centrally located-we have family in the area. Pet friendly makes it easy in/out for our dog. (they put us on 1st floor, via my request) Very clean, love breakfast at Birchfield Restaurant. (located inside hotel).

Review collected in partnership with DoubleTree by Hilton
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Helpful?
1Thank kent0nz
GretchenJ, General Manager at DoubleTree by Hilton Oak Ridge - Knoxville, responded to this review

Thank you for taking the time to rate us on TripAdvisor. We especially enjoy the fact that you loved our restaurant. We love it too! We appreciate your business and look forward to being of service to you during any return visits to our area.

Wilmington, North Carolina
Reviewed 14 August 2016

Overall very good stay loved the water pressure in the shower. Rooms are clean. I arrived late and the parking area was secure and so was the entrance. My stay extended over two days and it was a good experience.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
1Thank Elaine M
GretchenJ, General Manager at DoubleTree by Hilton Oak Ridge - Knoxville, responded to this review

I am so glad that you enjoyed your visit with us. I appreciate you taking the time to rate us so highly. My guests' safety and security are one of my main priorities and I am thankful that you noticed. We look forward to being of service to you in the future.

Redwood City, California
Reviewed 13 August 2016 via mobile

I found myself pleasantly surprised by this place. It hit the marks on this business trip, but just had those few extra tweaks to make the stay enjoyable rather than simply satisfactory. Helpful staff, nice Jack Daniels steak at the restaurant, clean and operational fitness room, small but pretty pool, easy access and parking, clean and spacious room. Should I...

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Helpful?
1Thank Sbrmatt
GretchenJ, General Manager at DoubleTree by Hilton Oak Ridge - Knoxville, responded to this review

Thank you, thank you, thank you! We appreciate guests like you who appreciate every little thing about our hotel. After all, DoubleTree is where the little things mean everything! Hopefully, we will see you soon. And yes, we have had 17 straight days of 90 degree or over temperatures, but Fall will be here soon and there are few places...

Baxter, United States
Reviewed 12 August 2016

We were very pleased with our stay having no complaints. The staff was courteous, and our room nice and quiet. The pool area was fine. We also obtained a very good room rate. We would recommend this hotel to everyone.

Review collected in partnership with DoubleTree by Hilton
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1Thank Paul S

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Concierge
Official Description (provided by the hotel)
The DoubleTree by Hilton Hotel Oak Ridge – Knoxville in the heart of Oak Ridge, Tennessee, 11 miles west of Knoxville, is Oak Ridge's premiere, full service hotel. Our modern hotel is adjacent to the American Museum of Science and Energy and Oak Ridge Associate Universities. Knoxville's McGhee Tyson Airport (TYS) is 30 minutes away by car. ... more   less 

Additional Information about DoubleTree by Hilton Oak Ridge - Knoxville

Address: 215 South Illinois Ave., Oak Ridge, TN 37830
Region: United States > Tennessee > Oak Ridge
Price Range: ₹ 6,801 - ₹ 14,061 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — DoubleTree by Hilton Oak Ridge - Knoxville 3*
Number of rooms: 167
Reservation Options:
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Also Known As:
Doubletree By Hilton Oak Ridge - Knoxville Hotel Oak Ridge
Doubletree Oak Ridge
Oak Ridge Doubletree
Hotel Style:
#2 Business Hotel in Oak Ridge
#3 Romantic Hotel in Oak Ridge
#4 Family Hotel in Oak Ridge
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Oak Ridge - Knoxville staff and other travellers.
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Portland, Maine
1 month ago

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Questions? Get answers from DoubleTree by Hilton Oak Ridge - Knoxville staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Food within easy walking distance if you prefer non-hotel options.”
 of 5 bubbles decommman, 1 Mar 2017 | Read review
“Ask for a room with odd numbers it will be facing away from the main road, less noise”
 of 5 bubbles Shelia1017, 28 Nov 2016 | Read review
“even numbered rooms face the park behind the property”
 of 5 bubbles globetrotter4949, 21 Oct 2016 | Read review
“Higher floors seem better”
 of 5 bubbles 175wardd, 25 Sep 2016 | Read review
“5th floor is concierge level and 4th floor is HiltonHonors level. The even numbers face the pool.”
 of 5 bubbles IowAndrew, 11 Sep 2016 | Read review
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