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Sheraton Grand Nashville Downtown

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#27 of 154 Hotels in Nashville
Certificate of Excellence
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Sheraton Grand Nashville Downtown
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1,181 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Grand Nashville Downtown
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Showing 1,155: English reviews
York
Reviewed 22 December 2015

The beds and pillows were very comfortable. Our room was cold and we could not get it to warm up. The day before we left we walked in and it was finally warm I think with all the renovation that was going on it messed it up and wasn't working.

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Helpful?
Thank linda_lhp
Doug_Vandenberg, General Manager at Sheraton Grand Nashville Downtown, responded to this review

Dear linda_lhp, Thank you for sharing your recent stay here with us at The Sheraton Nashville Downtown Hotel. We are so pleased to hear you enjoyed your guestroom and your experience overall. We do, however, apologize for the inconvenience of our constructive progress. We do hope that we will have the opportunity to welcome you back soon! Sincerely, Doug Vandenberg...

Anchorage, Alaska
Reviewed 22 December 2015

This Sheraton is in a good downtown location. Although it is not a long walk, be prepared for some inclines/declines as it is with many downtown Nashville hotels. They do offer a complimentary shuttle to other downtown locations, which we did take advantage of when we went to the Country Music Hall of Fame. It is located right up the...

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Helpful?
Thank scorpqueen
Doug_Vandenberg, General Manager at Sheraton Grand Nashville Downtown, responded to this review

Dear scorpqueen, Thank you for taking the time to share your recent stay here with us at The Sheraton Nashville Downtown Hotel. We are so pleased that you enjoyed the location of our property, your guestroom, and were able to take advantage of the amenities we have to offer. We look forward to welcoming you back in the future! Sincerely,...

Lincoln, Nebraska
Reviewed 21 December 2015

Overall the hotel was nice and they accommodated for the construction they were undergoing. The water in the shower at the hottest was semi-warm, there was no refrigerator in the room, the city view was ok, but I did not feel it was the best as the other couple we stayed with had a room on the same floor, did...

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Thank 281love2travel
Doug_Vandenberg, General Manager at Sheraton Grand Nashville Downtown, responded to this review

Dear 281love2travel, Thank you for sharing your recent experience here with us at The Sheraton Nashville Downtown Hotel. We are glad to hear that you enjoyed our hotel overall but disheartened to hear that some elements of your stay fell below expectations. It is our sincere hope that we will have the opportunity to welcome you back in the future....

Vernon, Canada
Reviewed 21 December 2015

We were totally blown away by this hotel! We were greeted with a glass of champagne when we arrived and the unparalleled hospitality never stopped. When we checked in, we were going to upgrade to the Club Floor. Robert, the manager informed us that we would be receiving a complimentary breakfast buffet (they were doing a minor renovation in the...

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Helpful?
Thank varley_wendi
Doug_Vandenberg, Manager at Sheraton Grand Nashville Downtown, responded to this review

Dear varley_wendi, Thank you for taking the time to share your recent stay here with us at The Sheraton Nashville Downtown Hotel. We are so thrilled to hear that you enjoyed our hotel and that our associates contributed to a memorable stay. I will surely share your comments with Robert, Brent, Alyssa, Hany, Erica, Leslieanne and Yvone, as I know...

Appleton, Wisconsin
Reviewed 21 December 2015

Overall hotel was nice and food was good. The woman that checked me in was not very informative however. Thank goodness someone was checking in next to me and the gentleman that helped her was very informative and helpful.

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Thank theresa_cn
Doug_Vandenberg, General Manager at Sheraton Grand Nashville Downtown, responded to this review

Dear Theresa_cn, We appreciate you taking the time to share your recent stay here with us at The Sheraton Nashville Downtown Hotel. We are delighted to hear that you enjoyed our property yet disheartened to hear that your experience at check-in was not up to Starwood standards; We assure you that this is not the norm. We hope to have...

Raleigh, North Carolina
Reviewed 21 December 2015

The hotel was very nice and the room was very clean. Staff was helpful. Only thing that is a potential downfall is parking was $32 for a one night stay. Seems pretty high for less than 24 hours of parking in Nashville.

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Helpful?
Thank Mandy D
Doug_Vandenberg, General Manager at Sheraton Grand Nashville Downtown, responded to this review

Dear Mandy D, Thank you for sharing your recent experience here with us at The Sheraton Nashville Downtown Hotel. We are so pleased that you enjoyed your guestroom and the interior of our hotel! We thank you for your feedback, as we take all comments into consideration while continuing to improve all aspects of each guests overall experience. We hope...

Oxford, Pennsylvania
Reviewed 21 December 2015

Great hotel, close to down town Broadway...Pricey to park car at hotel ($30) and to rent a refrig at hotel ($25) a night.. Ask for high room so you can use the bullet elevators. Pool is big, no hot tub. Big work out area.. Have to try Pucketts for breakfast short walk away.

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Thank Jay S
Doug_Vandenberg, General Manager at Sheraton Grand Nashville Downtown, responded to this review

Dear Jay S, We appreciate you taking the time to share your recent stay here with us at The Sheraton Nashville Downtown Hotel! We are delighted that you were able to take advantage of all of the amenities we have to offer on property and that you enjoyed your stay overall! We look forward to welcoming you back again soon!...

Nashville, Tennessee
Reviewed 21 December 2015

We enjoyed our stay at the Sheraton. The location is fantastic and the staff is very courteous and friendly. The complimentary breakfast was excellent. We also enjoyed having the free Wi-Fi that we used regularly.

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Thank 735montem
Doug_Vandenberg, General Manager at Sheraton Grand Nashville Downtown, responded to this review

Dear 735montem, Thank you for sharing your recent experience here with us at The Sheraton Nashville Downtown Hotel. We are so pleased that you had a memorable stay overall! We look forward to welcoming you back soon! Sincerely, Doug Vandenberg General Manager

Jacksonville, FL
Reviewed 21 December 2015

The location is excellent and within walking distance to all the hotspots. The staff was welcoming and went out of their way to be available (texting). The look of the hotel is very nice despite the construction.

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Helpful?
Thank magpiered
Doug_Vandenberg, General Manager at Sheraton Grand Nashville Downtown, responded to this review

Dear magpiered, Thank you for taking the time to review your recent stay here with us at The Sheraton Nashville Downtown Hotel. We are so thrilled that you enjoyed the location of our hotel and felt warmly welcomed by our associates. Please come back again soon! Sincerely, Doug Vandenberg General Manager

Prattville, Alabama, United States
Reviewed 20 December 2015

We stayed three nights and I really enjoyed our stay. They were working on the front lobby floor and that was a mess but I understand that things have to be repaired. They offered champagne at check in for the inconvenience which was nice. They also waived the fee for using facilities which was nice as well.

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Helpful?
Thank ChristyandJoe C
Doug_Vandenberg, General Manager at Sheraton Grand Nashville Downtown, responded to this review

Dear ChristyandJoe C, Thank you for sharing your recent experience here with us at The Sheraton Nashville Downtown Hotel. We are so glad you enjoyed your stay! We do apologize for the inconvenience of our constructive progress, as we will continue to make improvements to our hotel in order to enhance each guests overall experience. We hope you will come...

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Nashville Downtown's multi-million dollar transformation, conceptualized by New York-based designer Anna Busta, is unlike any other hotel in Nashville. Guests will not only experience brand new guest rooms, but a completely transformed lobby, reception area, wine bar, and meeting space. 25 Million Dollar renovation - completed Spring of 2014. ... more   less 

Additional Information about Sheraton Grand Nashville Downtown

Address: 623 Union Street, Nashville, TN 37219-1706 (Formerly Sheraton Nashville Downtown Hotel)
Region: United States > Tennessee > Nashville > Downtown Nashville
Price Range: ₹ 17,932 - ₹ 34,555 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Grand Nashville Downtown 4*
Number of rooms: 474
Reservation Options:
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Also Known As:
Sheraton Nashville
Nashville Sheraton
Hotel Style:
#10 Luxury Hotel in Nashville
#33 Romantic Hotel in Nashville
#34 Business Hotel in Nashville
#39 Family Hotel in Nashville
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Grand Nashville Downtown staff and other travellers.
22 questions
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Questions? Get answers from Sheraton Grand Nashville Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“No complaints about the room location”
 of 5 bubbles DeegsChicago, 25 Mar 2017 | Read review
“Ask for a room with a view of the Capitol and on the 24th floor!!”
 of 5 bubbles rogair21, 22 Mar 2017 | Read review
“the higher, the better view of the city. a bit pricey though.”
 of 5 bubbles O1516LCmichaels, 22 Mar 2017 | Read review
“opt for the king size bed”
  • King size room
 of 5 bubbles victoriap502, 18 Mar 2017 | Read review
“Our room had a street view. I'm guessing there are views.”
 of 5 bubbles redzins, 7 Mar 2017 | Read review
5 of 5