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Extended Stay America - Nashville - Vanderbilt

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Extended Stay America - Nashville - Vanderbilt
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169 Reviews from our TripAdvisor Community

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Showing 163: English reviews
maryland
Level Contributor
49 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 4 weeks ago

We arrived too early to get into a room but the staff was very nice and held our luggage until a room was ready. Big shout out to Aquazia and Donna who provided wonderful customer service. The room was clean, so housekeeping was fine. The location is great and easy access to downtown bars and museums. Great coffee bar and... More 

Helpful?
Thank gloria73
00esa, General Manager at Extended Stay America - Nashville - Vanderbilt, responded to this review

Thank you for your feedback and 5-star rating about your recent stay! It's so great to see your comments specific to our staff members. Aquazia and Donna are definitely favorites of our guests and I will make sure to recognize their efforts. We are also happy that you enjoyed the great value we offer in a comfortable location. Thanks again,... More 

Cleveland, Ohio
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 October 2016

Place was clean and neat. Check in was a snap. Room was spacious and everything worked fine. Staff was friendly and courteous. Great location, too! I found it easy to get around, although it was a straight shot downtown and I was in Nashville as a first timer. Would stay here again.

Helpful?
Thank ringthembells
00esa, General Manager at Extended Stay America - Nashville - Vanderbilt, responded to this review

It was our pleasure having you as our guest recently at Extended Stay America - Nashville – Vanderbilt. It's great to read that you liked the cleanliness of our property and the hospitality of our associates. Thanks for the feedback, and we look forward to your return visit! Sincerely, General Manager More 

Cleveland, Ohio
Level Contributor
66 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 23 October 2016

We picked this place because we went cheap the first time and suffered deeply - so we left and upgraded to this place. It was like heaven after the previous hotel. Seems everything that is decent is expensive in Nashville - so while we paid more than we are used to, it was less than most others in the area.... More 

Helpful?
Thank yomamalynn
00esa, General Manager at Extended Stay America - Nashville - Vanderbilt, responded to this review

We are delighted you chose to stay at Extended Stay America - Nashville - Vanderbilt. We are also glad that you enjoyed your comfortable room as well as our excellent location, and that you were pleased with our welcoming associates. However, we apologize for the inconvenience you experienced with the refrigerator of your room. We have informed our maintenance team... More 

Oklahoma City, Oklahoma
1 review
Reviewed 18 October 2016

Absolutely horrible...service was bad with unfriendly staff, sticky floors, patched up holes in the wall with no paint job, breakfast was a joke, dirty entrance. I was told that if I wanted to change hotels," that's your problem. "

Helpful?
Thank kimromero
00esa, General Manager at Extended Stay America - Nashville - Vanderbilt, responded to this review

Thank you for your feedback regarding your recent stay. I am sorry our staff was not as responsive as they should have been in working to address your specific concerns. It is always our goal to follow up immediately and to resolve everything to your total satisfaction. Your comments show we have room for improvement, and I assure you we... More 

1 review
Reviewed 18 October 2016 via mobile

Older property, needs a good cleaning through out. Had to listen to noise from the a/c and the bathroom all night long. Carpets were dirty and had a foul smell. I'm glad I travel with lysol. Front desk person was nice but over all wish I could have stayed some where else. There were a lot of events taking place... More 

Helpful?
Thank Lisa C
00esa, General Manager at Extended Stay America - Nashville - Vanderbilt, responded to this review

Thank you for being our guest and sharing your thoughts. Thank you for noting the friendliness of our team member but we apologize for the cleanliness issues and the loud AC unit. Your feedback is very helpful as we continue to focus on providing the best service possible for our guests. We hope you will return soon as we'd love... More 

Rolling Meadows, Illinois
Level Contributor
419 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 130 helpful votes
Reviewed 18 October 2016

I chose this hotel because I was attending a Vanderbilt football game. It wasn't the closest hotel, but it was the cheapest and less than a 15 minute walk. It's a little run down, could use a face lift, but everything was functional. They had some coffee and light snacks for breakfast, but not anything to sit down and eat.... More 

Helpful?
Thank Moosenearchicago0
00esa, General Manager at Extended Stay America - Nashville - Vanderbilt, responded to this review

Thank you for selecting Extended Stay America - Nashville – Vanderbilt while in the area for the football game. We are happy to note you loved our location and were pleased with our affordable pricing. We appreciate your feedback and hope to see you again in the near future. Sincerely, General Manager More 

Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 23 September 2016

Where to start... My wife and I were here for a week. We had Vanderbilt University Hospital comping our room because my wife was donating stem cells for her brother. So it's not possible to comment on the value. This review will be based solely on our experience. Our room was ready when we checked in. We wanted a king... More 

Helpful?
Thank Jeff P
00esa, General Manager at Extended Stay America - Nashville - Vanderbilt, responded to this review

Thank you for taking the time to evaluate your stay and for sharing your feedback. Our goal is to maintain the highest standards, and we apologize for falling short in some areas. We appreciate you letting us know how we can improve as well as what we are doing right. Your review will be certainly discussed with the management team... More 

Knoxville, Tennessee
2 reviews
Reviewed 21 September 2016

The room was clean and comfortable, could use new carpet. Staff was great, friendly, helpful and sociable. The benefit was it was close to the hospital and close to things we needed. The downside was the cost. A little pricey for the stay. We had reserved the room for 7 nights and got a (semi) decent price, but when we... More 

Helpful?
Thank Jeri L
00esa, General Manager at Extended Stay America - Nashville - Vanderbilt, responded to this review

Thank you for taking the time to evaluate your stay. We are happy that you liked our friendly associates, convenient location and your well-appointed room. However, we are disappointed you felt the cost of your stay was not in line with the value you received. Please be ensured that we regularly review the rates of our suites to make sure... More 

Harmony, North Carolina
Level Contributor
35 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 15 September 2016 via mobile

If you like to ask for things 3/4 times this is the place to stay. Upon arrival there is no coffee pot, cups, dish soap once you got items or even extra roll of TP. It's an extended stay for goodness sakes. It's clean on surface, but that's about it. I needed to charge my phone so I pulled night... More 

Helpful?
Thank LisaT6792014
00esa, General Manager at Extended Stay America - Nashville - Vanderbilt, responded to this review

We do regret that we fell short of ensuring your complete satisfaction during your stay with us and for that we sincerely apologize. Our management team will re-emphasize our high standards of cleanliness with our housekeeping staff. It's our hope that you will reconsider so that we can provide you with an experience that meets your expectations. General Manager More 

A TripAdvisor Member
Reviewed 12 September 2016 via mobile

My son and I stayed at Extended Stay for one night in Nashville and booked it through Expedia. Went to a football and game at Vanderbilt and toured the campus the next day. We checked out at 9:45, the tour started at 10am. We were charged for another night later that day, the hotel claims we checked out an hour... More 

Helpful?
Thank A TripAdvisor Member
00esa, General Manager at Extended Stay America - Nashville - Vanderbilt, responded to this review

Thank you for selecting our hotel during your Nashville visit. We are pleased our location was perfect for your needs. Thank you for letting us know about this situation. We apologize for the confusion and for any inconvenience. We will research and follow up to have a resolve as quickly as possible. Thank you for sharing your feedback. We hope... More 

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Nashville - Vanderbilt

Address: 3311 West End Avenue, Nashville, TN 37203
Region: United States > Tennessee > Nashville
Price Range: ₹ 7,364 - ₹ 16,433 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Nashville - Vanderbilt 2.5*
Number of rooms: 20
Reservation Options:
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Also Known As:
Extended Stayamerica Nashville - Vanderbilt Hotel Nashville
Extended Stay America Nashville
Extended Stay Nashville
Nashville Extended Stay
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Nashville - Vanderbilt staff and other travellers.
3 questions
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4 months ago
Davenport, Florida
over a year ago

See all questions (3)

Questions? Get answers from Extended Stay America - Nashville - Vanderbilt staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Each floor has a trash collection room - avoid being close as the door slams.”
 of 5 bubbles JeffP175, 23 Sep 2016 | Read review
“The AC worked good, not overly loud. We stayed in a room away from the main street, and didn't hear too much highway noise.”
 of 5 bubbles 520jeril, 21 Sep 2016 | Read review
“If staying for hospital appointments or treatments, let them know. In some instances, a more favorable rate may be offered.”
 of 5 bubbles cj226, 14 Aug 2016 | Read review
“The only view would be rooms facing West End Avenue as the other sides all face the front or back parking lot.”
 of 5 bubbles buckeyenina, 6 Jul 2016 | Read review
“We were on the fourth floor which was very quiet.”
 of 5 bubbles Pttim, 23 May 2016 | Read review
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