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Extended Stay America - Nashville - Airport - Elm Hill Pike

2511 Elm Hill Pike, Nashville, TN 37214 (Formerly Studio Plus Deluxe Studios - Nashville - Airport)
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1 room, 2 adults, 0 children
1 room, 2 adults, 0 children
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1 room 2 adults 0 children
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Close 
  • Cumberland River Pedestrian Bridge
    4.5 km
  • 2 star hotel
  • Free Wifi
Reviewed 2 days ago
Pleasantly surprised
After booking this place, I read a lot of really bad reviews and... more
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20 Reviews from our TripAdvisor Community

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Showing 20: English reviews
Bristol, England, United Kingdom
Reviewed 2 days ago NEW

After booking this place, I read a lot of really bad reviews and ended up really nervous to stay here. When we arrived, the staff member that greeted us was lovely. Our room was nothing special but it was clean, there was a shuttle to take us downtown and we never had a single issue the whole 10 days we...

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Helpful?
Thank Melissa S
Stevenson, Alabama
Reviewed 9 December 2016

Location was central to all of the events we were doing. The room was pleasant. Internet was slow. The room was comfortable but dry. You might want to bring a humidifier to help with the aridness. There are three ESA's next to each other on this strip. We stayed at 2511 Elm Hill Pike, Nashville. There is no elevator in...

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Helpful?
Thank anthonylovebug1
Manager_11525, Manager at Extended Stay America - Nashville - Airport - Elm Hill Pike, responded to this review

I want to thank you for taking the time to post a review of your stay. I am happy to read your remarks about our location and that your room was pleasant for you. However, I am very sorry that it was not properly communicated to you during booking that our facility is without an elevator. Should you stay with...

Parma, Ohio
Reviewed 15 November 2016

A group of us booked at this motel for a recent weekend stay in Nashville. It was a short UBER ride from the airport, about 5 minutes or so. The front desk girl, while trying to be courteous and helpful, did say she wasn't from the area, so she couldn't help us out with any directions at all. The rooms...

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Helpful?
Thank Buffettfan4ever
Manager_11525, Manager at Extended Stay America - Nashville - Airport - Elm Hill Pike, responded to this review

I want to thank you for taking the time to post a review of your stay. We appreciate the kind comments about our staff; however, we apologize that the communication wasn't clear upon check in regarding dish availability and our cleaning schedule. We will do a much better job assisting guests properly and our housekeeping staff are being coached on...

Conway, Arkansas, United States
Reviewed 14 November 2016 via mobile

We stayed here before. I was not impressed then, but at least it was clean. We got to the hotel last night around 10 (after a long day of travel) to find this bathroom. When we got to the room, I thought it was nice and clean, went to use the restroom and found this. Hotel was booked and we...

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Helpful?
Thank Shonda A
Manager_11525, Manager at Extended Stay America - Nashville - Airport - Elm Hill Pike, responded to this review

I want to thank you for taking the time to post a review of your stay. We appreciate the kind comments about our staff; however, we apologize that we didn't meet your expectations. Our staff have been addressed on your issues so we can better our customer service and cleaning standards to assist guests. We hope that you will give...

Reviewed 22 October 2016 via mobile

I chose this place because I had little else to choose from. The reason is insignificant but the quality for the price was not. This place will keep you warm and dry but if you seek amenities you need to look elsewhere. The staff was nice but the rooms lack something to be desired. We won't say this is our...

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Helpful?
Thank T M
Manager_11525, Manager at Extended Stay America - Nashville - Airport - Elm Hill Pike, responded to this review

Thank you for your recent review of your stay. I am sorry to hear that we did not meet our expectations. Thanks to your comments, we will be reviewing with the staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback. It would be our pleasure to have you stay with us again...

Norfolk, Virginia
Reviewed 9 October 2016 via mobile

This place is highly under rated. I am an extremely picky individual and can't get comfortable if I think a place is unclean or it makes me feel unsafe. This place was not only quite but very clean and the bed was very comfortable. In fact, I slept so well I woke up and forgot were I was for a...

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Helpful?
1Thank Christine S
Manager_11525, Manager at Extended Stay America - Nashville - Airport - Elm Hill Pike, responded to this review

I want to thank you for taking the time to post a review of your stay. I am glad to read that you were pleased with our staff and your accommodations. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.

Reviewed 6 October 2016

I am currently staying in your hotel for more than 2 weeks and my room is not clean at all even once. So many follow ups resulted in zero result. Daily they say someone will come to clean the room , but even after interaction with housekeeping they don't come. New excuses are given daily and women at the reception...

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Helpful?
Thank Alice D
Manager_11525, Manager at Extended Stay America - Nashville - Airport - Elm Hill Pike, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I am sorry to hear that we did not meet our expectations. Thanks to your comments, we will be reviewing with the staff proper customer service and communication that must be maintained at all times. Our team is committed to satisfying our guests, so...

Reviewed 24 July 2016 via mobile

We stayed here while attending the Church of God general assembly in Nashville, 14 of us from Jamaica. Lisa checked us in and she was great, (very patient considering the midnight checkin). Rooms were clean, comfortable the only set back is the utensils are not kept in the room. Wanted to make a cup of tea after such along travel...

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Helpful?
Thank chichibud
Manager_11525, Manager at Extended Stay America - Nashville - Airport - Elm Hill Pike, responded to this review

I want to thank you for taking the time to post a review of your stay. I'm glad that you enjoyed your stay. Customer service is one of our top priorities so it pleases me to see you were given excellent attention and care. The staff and I would like to thank you again for posting your review. We look...

Karmiel, Israel
Reviewed 3 July 2016

the room we got is loaded by full kitchen: refridigator, oven, etc. but no simple things like kettle to make coffee/ tea. by other parameters this hotel is about avarage, the breakfast is limited like continental minus.

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1Thank bestsZagreb
Manager_11525, Manager at Extended Stay America - Nashville - Airport - Elm Hill Pike, responded to this review

I want to thank you for taking the time to post a review of your stay. I'm glad that you enjoyed your stay. I apologize that our grab-and-go breakfast did not meet your needs. Your comments will be useful as we continue to improve our breakfast offering. Thank you for choosing Extended Stay America. We hope to see you again...

Reviewed 27 June 2016 via mobile

AC was not cooling. Empty toilet paper roll on dispenser when checking in. Large clumps of hair in tub. Should have slept in my truck. I would not stay at another Extended Stay. On a positive note the reservation agent making the booking was very nice.

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Helpful?
Thank FrequentTravelTampa
Manager_11525, Manager at Extended Stay America - Nashville - Airport - Elm Hill Pike, responded to this review

Thank you for your recent review of your stay. The issues you described is unacceptable, and I sincerely apologize for your experience. As this hotel’s manager, I can assure you that I have met with my staff with areas of opportunity to ensure your experience is not repeated. Your feedback is very important to us, so thank you for sharing....

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Near Extended Stay America - Nashville - Airport - Elm Hill Pike

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Suites
  • Family Rooms
In your room
  • Microwave
  • Refrigerator in room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Breakfast included

Additional Information about Extended Stay America - Nashville - Airport - Elm Hill Pike

Address: 2511 Elm Hill Pike, Nashville, TN 37214 (Formerly Studio Plus Deluxe Studios - Nashville - Airport)
Region: United States > Tennessee > Nashville
Price Range: ₹ 5,733 - ₹ 9,486 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Nashville - Airport - Elm Hill Pike 2.5*
Number of rooms: 72
Reservation Options:
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Also Known As:
Extended Stay America Nashville
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Nashville - Airport - Elm Hill Pike staff and other travellers.
2 questions
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7 days ago

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Questions? Get answers from Extended Stay America - Nashville - Airport - Elm Hill Pike staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose the second floor if possible. The stairs are shortest for this floor.”
 of 5 bubbles anthonylovebug1, 9 Dec 2016 | Read review
“I cannot give one”
 of 5 bubbles Buffettfan4ever, 15 Nov 2016 | Read review
“I think maybe pets are more likely to be on the ground floor. Next time I may ask for the next level up..”
 of 5 bubbles 315kathyf, 2 Jun 2016 | Read review
“Stay at any other hotel chain that is nearby”
 of 5 bubbles IssabeauHawke, 21 Apr 2016 | Read review
“You are near O'Hara Airport!... All you hear is Airplanes taking off, and Landing!”
 of 5 bubbles mensa2, 1 Mar 2016 | Read review
5 of 5