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Nashville Airport Inn & Suites

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Nashville Airport Inn & Suites
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201 Reviews from our TripAdvisor Community

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Showing 196: English reviews
Reviewed 5 days ago NEW

The rooms are filthy beyond belief but that is not the worst part of this slimmy operation. We were to stay one night and when we arrived the room was so dirty we went to the front desk for a refund and found another hotel. When I received my December bank statement they hit my debit card for $400 plus...

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Helpful?
Thank Kelli W
Richmond Hill, Georgia
Reviewed 1 week ago via mobile

Please don't bother! Super outdated...more importantly it was falsely advertised. One television for a two bedroom suite? Really? Guess what? I didn't work! We called the front desk. We are still waiting for someone to come fix it...20 minutes and still counting! I have two children, my husband and I were exhausted. It was fairly late in the evening, it...

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Helpful?
Thank ALHOLTV
Trisha B, Director of Sales at Nashville Airport Inn & Suites, responded to this review

Thank you so much for sharing your experience here. Interrupted sleep and with maintenance of your T.V. can easily change a hotel stay from great to poor, and I’m so sorry that happened to you. It is wonderful to hear that Steven was able to turn your stay around. I hope you’ll come visit us again soon. Thanks again.

Edmonton, Canada
Reviewed 2 weeks ago via mobile

This Hotel was the worst I've ever stayed at,there were minimal for their breakfast,the rooms were filthy,the pictures lied,we had a suite ,supposed to have had a couch and full size fridge with a stove and also a table with chairs,our room had none of that. The maid never cleaned our room properly,bathroom was dirty ,found a used condom under...

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Helpful?
1Thank amlt37
Trisha B, Director of Sales at Nashville Airport Inn & Suites, responded to this review

I was wondering you could you called me direct on extension #353 when you find some time. I would like to find out more details on which out of order suite you stayed in so I can deal with these issues immediately My sincere apologies, Trisha Breeden Director of Sales.

Miami, Florida
Reviewed 2 weeks ago via mobile

I will never come back to this property. It is very bad maintenance all over. The restrooms are dirty, leaking water from toilets, the fire alarm is falling from the ceiling, bad smell in the room. The lady in the front desk was friendly.

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Helpful?
Thank Alina T
Trisha B, Director of Sales at Nashville Airport Inn & Suites, responded to this review

I have brought your findings to the maintenance staff in order for it to be corrected immediately. I have contacted our plumbing company as well for them to inspect and correct any problems with water leaks in bathrooms that they might fine. I know that you will be pleased if you are in the area again and give us another...

Nashville, Tennessee
Reviewed 6 December 2016 via mobile

Had a issue at check in but nothing to hard for Tricia she was very nice and didn't hesitate to fix the problem she is wonderful. I also had the pleasure of meeting Susanne she was very pleasant. The room was clean. I work for a hotel inspected the room and was impressed.

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Helpful?
Thank raven8733
Trisha B, Director of Sales at Nashville Airport Inn & Suites, responded to this review

Thank you ever so very much on complimenting me and my staff on your recent stay with us, we really appreciate your kind remarks and awesome rating. Please let me know when you are returning to Nashville soon again I would be most honored in giving you some loyalty $10 coupons for your repeat stay.. Looking forward in your return...

Reviewed 2 December 2016

4 additional charges put on our credit card after we checked out, phoned to complain a few times, told to send email with details still waiting response, just letting credit card company to deal with it, This has spoiled what was otherwise a pleasant stay, Be very careful with your card

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Helpful?
1Thank Jane R
Trisha B, Director of Sales at Nashville Airport Inn & Suites, responded to this review

Dear Jane, I am sorry to hear about your unfortunate experience. That was truly not our intention. We really appreciate your feedback and hope you do give us the chance to make it right I would also like to take the chance to rectify this issue. if you can reach out to me that would be great, my direct extention...

Henderson, Kentucky
Reviewed 2 December 2016 via mobile

Ok so it's not the cleanest place my wife and I have ever stayed but being this was our second stay there this year it is well worth the money! The staff is super friendly and very down to earth people! We will for sure be back!!

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Helpful?
Thank daddybishop
Trisha B, Director of Sales at Nashville Airport Inn & Suites, responded to this review

Thank you for recognizing our customer service! I can’t tell you how pleased I was to read about your interactions with our staff and know that they helped with all request. When planning your next weekend trip to Nashville with friends, visit our website for the best available rates. and don't forget to ask for your $10 loyalty discount coupon...

West Bloomfield, Michigan
Reviewed 15 November 2016 via mobile

I checked in on November 4 and checked out on November 5. After leaving this horrible hotel they continued to charge my credit card over $1000.00. I now have had to cancel the credit card and initiate a fraud investigation. These people are blatant rip offs, the staff here is awful, and belligerent, the place is filthy and disgusting. The...

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Helpful?
2Thank steveyantiss
Trisha B, Director of Sales at Nashville Airport Inn & Suites, responded to this review

Steve, This review is of the utmost importance to me with regards to your credit card being over charged. I have left my phone number in a message to you. Please call me to get this resolved efficiently and effectively. I certainly need to get to the bottom of this incident and would appreciate a call from you as soon...

Louisville, Kentucky
Reviewed 2 November 2016

Do not stay here! This hotel is very old and run down. There was mold in the bathroom, the bedding was stained, the room smelled very musky and moldy. The staff is rude, when we arrived we were told we did not have a reservation, we had to call and provide proof. Later in the evening, the cleaning crew had...

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Helpful?
1Thank Angela C
Trisha B, Director of Sales at Nashville Airport Inn & Suites, responded to this review

Dear Angela, My sincere apologies that one of my staff was rude to you.. I was wondering, if it is at all possible, if you could call me on ext 353 that way I can find out which staff it was, that did not meet your expectation on customer service and I can deal with this issue personally. Please can...

Reviewed 24 October 2016 via mobile

I called to confirm my reservation and was told everything was all set. When i went to check in, i was told i had no reservations. The male staff member implied i didnt give the right name because he could not find me in the system. His advice to me was "we have no rooms". No apologies, just attitude. Blamed...

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Helpful?
1Thank stacy_try
Trisha B, Director of Sales at Nashville Airport Inn & Suites, responded to this review

Thanks for you're mose sincere review. Unfortunately, our Sabre PMS system was down for maintenance the day you booked so when you arrived, it clearly wasn't in our system though no fault of our own. My apologies that you couldn't stay in our hotel.

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Amenities

Highlights
  • Pool
  • Free Parking
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Nashville Airport Inn & Suites

Address: 2425 Atrium Way, Nashville, TN 37214-5102 (Formerly Ramada Inn & Suites Airport North near Opryland)
Region: United States > Tennessee > Nashville
Price Range: ₹ 5,188 - ₹ 7,236 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Nashville Airport Inn & Suites 2*
Number of rooms: 120
Reservation Options:
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Also Known As:
Ramada Inn & Suites Opryland South Airport North Hotel Nashville
Ramada Inn And Suites Opryland South Airport North
Ramada Inn Nashville
Ramada Hotel Nashville
Ramada Nashville
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Questions & Answers

Here's what travellers have asked, with answers from Nashville Airport Inn & Suites staff and other travellers.
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Questions? Get answers from Nashville Airport Inn & Suites staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“just pay with cash”
 of 5 bubbles Y9457TPjaner, 2 Dec 2016 | Read review
“If there are no other rooms in Nashville available. Sleep in your car. I had better living conditions in Iraq.”
  • MOLD EVERYWHERE!!! Disgusting and unsanitary...
  • I think this was last cleaned in the 90's...
  • Everything was stained... I mean EVERYTHING! I wouldn't even sit on this couch...
  • I wouldn't cook in this kitchen on a dare...
 of 5 bubbles scottbF6956HJ, 21 Oct 2016 | Read review
“Be sure to check Tripadvisor and book a different motel.”
 of 5 bubbles traveler3795, 8 Sep 2016 | Read review
“Some rooms are a long way from the elevator so if this matters you should request a room that is close.”
 of 5 bubbles StephenS655, 7 Sep 2016 | Read review
“room 313 was once two rooms now made into one. very good for a group.”
 of 5 bubbles therealchriscody, 23 Jun 2016 | Read review
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