I spent a night of the Labour Day long weekend at the Sorrento Beach Motel due to an early morning swim with the dolphins experience. It’s owned by what looks to be a husband-wife couple with a young family. I dealt with Adrian exclusively (although I saw his wife around and said hello) and found him to be pleasant, professional and committed to providing great customer service. Two examples: 1) I needed to do some last minute laundry and he was great about pointing me toward the guest laundry, explaining where powder/detergent were and about keeping the door open to use the dryer 2) I realised I’d need to check out very early (before 7:00 AM) and to have eaten breakfast first. Adrian helped arrange room service (cereal, juice, etc) to be delivered to my room the evening before. As for the room, it was clean and had all of the amenities I needed. My only criticism hence the 4 star rating: the bathrooms could do with some renovating. The toilet seat was loose, wasn’t flushing properly as I learned the next time I used it and the shower wouldn’t stop dripping, which kept me awake somewhat. Otherwise, was very happy with the place between ample and free parking, overall cleanliness and service. The other thing: it’s only about a 2 minute drive from the front beach and Sorrento’s main drag.…
We had a king spa room, everything was clean and tidy, the room was exactly what was seen on the website, it was a nice quiet motel. I didn't realise how close the shops were, a two minute drive, and even though it is not on the beach, just past the shops and you are there. Would stay again.
Nice enough 3 star hotel but to have beach in the name I believe is inaccurate. It isn’t that close to the beach or the shops for that matter. At 150 quid a night for a three star I also thought a bit on the pricey side. Considering that in both Melbourne and Sydney I was staying in lovely four star hotels for around a 100 quid!
Grounds were lovely, very quiet location and rooms were good size. A little more attention to cleaning wouldn’t go astray and I wouldn’t say it was great value for money at this time of year! Owner and staff were amazing.
Our original dates to stay in this motel had to be changed. Although they were under no obligation, the managers went out of their way to give alternative dates. Not having visited this part of the world before, our thoughts were that it would make a pleasant change. This certainly proved to be the case. From the moment we checked in, to the time we left, our stay made a welcome break. Management could not do enough for us, although our needs were little more than basic.Each and every staff member we met greeted us with a genuine smile. Any road noise was almost non existent, as was the case of other guests. Too many times we have stayed in places where the guests simply do not care about others. If we ever feel the need to visit this part of the world again, this would be at the top of our accommodation list.…
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing