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Silverwater Resort

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Silverwater Resort
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857 Reviews from our TripAdvisor Community

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There are newer reviews for Silverwater Resort
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Showing 853: English reviews
Tarneit
Reviewed 3 April 2016

We have just returned from a three night stay at Silverwater Resort just outside of San Remo.. Fantastic views from our two bedroom Lakeside apartment. This is a great resort for those with young families looking to stay a little bit more upmarket than a caravan park. An indoor pool, spa, steam room, very (freezing!) cold outdoor pool, games room,...

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Helpful?
Thank Cheryle K
SilverwaterManager, General Manager at Silverwater Resort, responded to this review

Dear Guest Thank you for taking the time to provide feedback relating to your recent stay. I was pleased to read that you enjoyed your stay in one of two bedroom apartments, I agree the views are fantastic. The many on-site facilities ensure there is something to entertain everyone. Once again thank you for providing feedback and I look forward...

Traralgon, Australia
Reviewed 3 April 2016 via mobile

After staying here about 2 years ago, I bought my partner here as his birthday present. I was looking forward to our stay, after being so happy with my last stay. I have to say that I was a little disappointed with this visit. There were quite a few things that needed seeing to maintenance wise. A broken hinge on...

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Helpful?
Thank Kirsteen R
SilverwaterManager, General Manager at Silverwater Resort, responded to this review

Dear Guest Thank you for taking the time to provide feedback relating to your recent stay. I was sorry to read that the apartment you occupied had some maintenance related issues. This is certainly not our usual standard and I do apologise for this. I was pleased to read that you visited the award winning Watermark restaurant during your stay,...

Reviewed 1 April 2016

We stayed here for 2 nights in March. Nice resort, clean room, great balcony with excellent view. It also has this bouncy inflatable thing that adults are allowed to go on. So go in it! With regard to the people complaining about noise, it's a family resort, so if children playing annoy you so much, go and stay in a...

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Helpful?
Thank Paul A
SilverwaterManager, General Manager at Silverwater Resort, responded to this review

Dear Guest Thank you for taking the time to provide feedback relating to your recent stay. I was pleased to read that you enjoyed your stay and the many on-site facilities, the jumping pillows are a favourite with all our guests. Once again thank you for providing feedback and I look forward to welcoming back to Silverwater Resort when you...

Reviewed 1 April 2016 via mobile

We stayed in a one bedroom apartment in which the rooms are located so close to each other that you literally need to move away from your room door to let your neighbour in. It was extremely noisy,our sleep was disturbed due to some water leakage going on. It's a very small apartment with dishes provided to help yourself however...

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Helpful?
Thank nadatiba
SilverwaterManager, General Manager at Silverwater Resort, responded to this review

Dear Guest Thank you for taking the time to provide feedback relating to your recent stay. I was sorry to read that you found the resort room small for your needs, we have a large variety of apartments ranging from resort to three bedroom villas. Once again thank you for providing feedback and I look forward to welcoming back to...

Langwarrin
Reviewed 24 March 2016 via mobile

Stayed in the 2 bedroom apartment on lakeside for 3 nights and had a great view..This place has huge potential but only thing letting them down was the cleanliness of the rooms..Carpets were terrible as were dining chairs. .We were lucky enough to stay on the top floor so had no issues with noice from other people but im sure...

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1Thank Ebscm
SilverwaterManager, General Manager at Silverwater Resort, responded to this review

Dear Guest Thank you for taking the time to provide feedback relating to your recent stay. I was pleased to read that you enjoyed your stay in one of the two bedroom apartments and the extensive menu at the Watermark restaurant. I do apologise that there were some cleanliness issues, I will address these with the relevant department. Once again...

Melbourne, Australia
Reviewed 20 March 2016 via mobile

We stayed two nights mid week using a Groupon special. The resort is very well set up for families. We stayed in a two bedroom apartment and it was spacious, clean, modern & comfortable. We had a good view as well because we were on the 2nd level. There is a great area with a canvas air filled cushion bounce...

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Helpful?
1Thank Bully_Buccaneer
SilverwaterManager, General Manager at Silverwater Resort, responded to this review

Dear Guest Thank you for taking the time to provide feedback relating to your recent stay. I was pleased to read that you enjoyed your stay in one of our three bedroom apartments. I agree the view over Western Port Bay is amazing. I will be sure to pass on your comments to the food and beverage team. Once again...

Melbourne, Australia
Reviewed 19 March 2016

We have never in our several hundred resort/hotel stays seen anything as terrible as our room (327) @ this resort. The carpet is disgusting, we are not exaggerating we are so concerned about catching something from them we will not remove our shoes! The dishes in the cupboard are dirty, there are marks on EVERY wall, there is food stains...

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Helpful?
Thank Sonnyemf
SilverwaterManager, General Manager at Silverwater Resort, responded to this review

Dear Guest Thank you for taking the time to provide feedback relating to your recent stay. I was sorry to read that you did not enjoy your visit, on three occasions during your stay our team listened to your concerns and offered alternatives, unfortunately this was not to your satisfaction. We wish you well for you future travels. Kind regards...

Wagga wagga
Reviewed 19 March 2016 via mobile

Arrived at 2.30pm and told would ring me.if the room is finished. Hmmmm 2.30pm and still cleaning. My hubby was not happy as he thought 3.00pm was just ridiculous and i must admit so do i. Anyway we waited in the front bar area and received the call at 2.55pm. Went to where our room was to find the car...

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1Thank sandymartel
SilverwaterManager, General Manager at Silverwater Resort, responded to this review

Dear Guest Thank you for taking the time to provide feedback relating to your recent stay. I was happy to read that you enjoyed your stay and the apartment. I will be sure to pass on your comments to our team for review. Once again thank you for providing feedback and I look forward to welcoming back to Silverwater Resort...

Reviewed 18 March 2016

A great holiday destination for families, plenty of activities for small children, but if you want a relaxing, quiet time, go elsewhere. The younger reception staff were off hand, lacking basic training, welcoming new guests cannot be that hard, same applied to some of the younger café staff. Disappointing room, dark and dingy, nothing like the pictures online, however when...

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Helpful?
1Thank Peter R
SilverwaterManager, General Manager at Silverwater Resort, responded to this review

Dear Guest Thank you for taking the time to provide feedback relating to your recent stay. I was happy to read that we were able to move you to a room more suitable and that you enjoyed your stay overall. I will be sure to pass on your comments to our team for review. Once again thank you for providing...

Glasgow, United Kingdom
Reviewed 18 March 2016 via mobile

Hi I have been to silverwaters three times in 3 years and my last trip to here I have looked forward to my time here but this last time I was so disappointed the carpets in room were bad with stains the dirt was under all glass the bbq area was so dirt we had to get it cleaned before...

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2Thank buster694
SilverwaterManager, General Manager at Silverwater Resort, responded to this review

Dear Guest Thank you for taking the time to provide feedback relating to your recent stay and for being a return guest. I was sorry to read that the apartment you occupied had some maintenance related issues. I do apologise for this and hope the offer of complimentary breakfast was a sign of our appreciation to being a valued guest....

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Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Meeting Rooms
  • Self-Serve Laundry
  • Conference Facilities
  • Business Centre with Internet Access

Additional Information about Silverwater Resort

Address: 17 Potters Hill Rd, San Remo, Victoria 3925, Australia
Region: Australia > Victoria > Gippsland > San Remo
Price Range: ₹ 6,895 - ₹ 16,179 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Silverwater Resort 4.5*
Number of rooms: 170
Reservation Options:
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Also Known As:
Silverwater Hotel San Remo
Silverwater Hotel Phillip Island
Silverwater Resort Phillip Island
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Questions & Answers

Here's what travellers have asked, with answers from Silverwater Resort staff and other travellers.
10 questions
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Melbourne, Australia
Lakes Entrance, Australia

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Questions? Get answers from Silverwater Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Our room was apartment 207 and had fantastic views. The family apartments are further up the hill but have very limited views.”
 of 5 bubbles petergV5173BV, 6 Jan 2017 | Read review
“If your going with elderly family or friends let them know because they don't have lifts and it is a 2 storey building”
 of 5 bubbles judylizmatthews, 4 Jan 2017 | Read review
“If you have to go, get a guarantee of an upstairs apartment.”
 of 5 bubbles Melbourne3161, 3 Jan 2017 | Read review
“Good accessibility and comfortable rooms for a family with two children”
 of 5 bubbles 829sebastian, 1 Jan 2017 | Read review
“Great views can be experienced from the "Hilltop" rooms (eg apartment 106)”
  • Typical Villa
  • 1x Bedroom Apartment (# 106)
  • 1x Bedroom Apartment
 of 5 bubbles 191adamc, 29 Dec 2016 | Read review
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