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My husband booked this place at the last minute for a 3 night stay on the long weekend. I can see why they still had cabins available. Our cabin was average. The air conditioner didn't work, there was only 1 very uncomfortable couch and the...More
...was the 14 days at this place. Booked into a deluxe cabin only to compare one that our Parents came to stay in and ours was clearly a standard. The staff told us there was nothing they could do as ours was a deluxe. It...More
Thank Rohan M
Response from Sara A, Front Office Manager at Dromana Holiday & Lifestyle VillageResponded 11 February 2017
Thank you for your feedback. The cabin you stayed in, was indeed a Deluxe cabin. If you were not happy with it, you certainly would not have liked the standard cabin by comparison. You mention that it was dirty but you did not...More
We are here now and are needing to leave after 1 night as the air conditioner is broken and there have been several days over 30 degrees. We understand it is not their fault that it is broken however staff have been rude and shown...More
2 Thank Jess S
Response from Sara A, Manager at Dromana Holiday & Lifestyle VillageResponded 6 January 2017
We are sorry that you had a bad experience during your stay with us recently.
It was very unfortunate that the air conditioner failed to function during such a hot period,
the complete unit has now been replaced.
All your concerns have been...More
Stayed here in cabin 210 which was suppose to be modern luxury with stainless steel appliances and self contained unit, instead we got the rubbish that they must of collected from the side of the road or furniture from second hand shop. This unit was...More
My husband and our two children went for a long weekend getaway and could not have been happier. It seems like it was a family run business and the workers were very accommodating and friendly. The deluxe cabin we stayed in was better than any...More
US$ 111 - US$ 145 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
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Hi Travs, I read your review and wa not surprised.i used to own a cabin in the village but was told I could not manage it myself.
I have run my own accomodation for over 12 years. The owner does not allow you to run your cabin as your own so you have to put up t
With their standards which was not acceptable. We have since so,d, thank god. Reviews like yours are so helpful I getting them to lift their game.
22 March 2016|
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Response from Stefanie L|
Hi travis, my name is Stef. My family stayed there in jan this year and as soon as we checked in we noticed that the door in the ensuite didnt close then when we forced it closed we couldn't open it. So all week we had to... More
Hi travis, my name is Stef. My family stayed there in jan this year and as soon as we checked in we noticed that the door in the ensuite didnt close then when we forced it closed we couldn't open it. So all week we had to use toilet/shower with door open. The smoke alarm in kitchen had live wires exposed and dust was falling on kitchen table. The window in my sons bedroom didnt close properly so we had to put utensils there to hold it shut from inside. The front slide door didnt open/shut properly it made an extremely loud squeaking noise. So every morning or everytime we went out everyone could hear it. We told Adam and Lisa at reception and nothing was done. He said he would come back but never did all week.
I sent an email of complaint when we got back to melb with photos never got a response, resent the email and again nothing. It's bad poor management and will never stay there again. Sorry for venting.
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