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Mercure Sydney Parramatta

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Mercure Sydney Parramatta
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805 Reviews from our TripAdvisor Community

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Showing 789: English reviews
Wangaratta, Australia
Reviewed 1 week ago

After long 11 hours driving on the road from Brisbane, it was easy to find and very welcoming from the staff. rooms were ready for us the service in the restaurant and bar was excellent. close to where we were heading the next day.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank 187RobN21
Joleen H, General Manager at Mercure Sydney Parramatta, responded to this review

Hi and thank you for the great review. I am proud that the team provided you excellent service during your stay and it's great to read that you felt welcome. I look forward to sharing your review with the entire team. Kind regards, Joleen R Hurst.

Reviewed 2 weeks ago via mobile

I met a business associate for dinner who was staying at the hotel ... After having a bad lunch experience earlier in the day at a hotel in the cbd, it was a pleasant change to have a great meal & wonderful service with a smile . One of the staff , (Demi or Deni , I think her name...

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Helpful?
Thank Gm2222a
Joleen H, General Manager at Mercure Sydney Parramatta, responded to this review

Hi "Cnque", Thank you so much for taking the time to write this review and I am delighted to read that you enjoyed your dinner with us. Demi is reasonably new to the team and it's fantastic to see that that she is already building a rapport with our guests and delivering on our service standards. I look forward to...

Rosehill, Australia
Reviewed 3 weeks ago

Review collected in partnership with Accorhotels.com
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Helpful?
Thank vickip825
Joleen H, General Manager at Mercure Sydney Parramatta, responded to this review

Reviewed 10 December 2016 via mobile

Room was spacious and comfy. Adequate for all we need. Felt that it is too business-like enviroment hotel compared to others we stayed so far, especially at the lobby area. The "letdown" is the car park charge is $15 per day, no exception to in-house guest.. No free wifi at lobby or room. It is a good hotel if you...

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Helpful?
Thank Wan Syahrul W
Joleen H, General Manager at Mercure Sydney Parramatta, responded to this review

Hi Wan and thank you for your review. It's great to read that you enjoyed your room and your stay with us at the Mercure Sydney Parramatta. As you pointed out, because we are only a kilometer from the Parramatta Business District, we certainly do have a lot of corporate clients staying with us but I would add that we...

Perth, Australia
Reviewed 2 December 2016

Review collected in partnership with Mercure Hotels
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Helpful?
Thank M2896SZmarcs
Joleen H, General Manager at Mercure Sydney Parramatta, responded to this review

Adelaide, Australia
Reviewed 27 November 2016

We stayed just one night at this hotel and it wasn't our first time. Our first stay was amazing which is why we went back, but this time was a different story. The hotel was great, comfortable bed, clean and tidy but the reception staff left a lot to be desired, they were rude. On both occasions of checking in...

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Helpful?
Thank Kristir F
Joleen H, General Manager at Mercure Sydney Parramatta, responded to this review

Hi Kristir, Thank you for your review, I really am glad that you enjoyed both stays with us! Please know that I have already responded to your friend's review and as I highlighted to her, there are many good reasons why we must take photo ID from our guests. I really am sorry that it caused an inconvenience for your...

Adelaide, Australia
Reviewed 21 November 2016

The front desk staff where so rude and the manager on duty he was even worse,.. really let this great hotel chain down. We will never stay here again we have been return customers but not again. I have never felt so belittled in all my life all over the fact i had no id with me apart from my...

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Helpful?
Thank Leanne M
Joleen H, General Manager at Mercure Sydney Parramatta, responded to this review

Hi Leanne and thank you for your review on Trip Advisor. I really do appreciate the opportunity to respond as we are often asked by guests if they can check into the hotel without Photo id or if they can use a friend's/ partner's credit card. The situation in the current climate is that we need to ensure that we...

Melbourne, Victoria, Australia
Reviewed 16 November 2016 via mobile

I stayed at this hotel for business and was very happy with the appointment of the room. The nights can be noisy but overall an ok stay. The breakfast is buffet style and there is a pancake machine which is quite unique. The restaurant is staffed well as I found the staff went out of their way to make sure...

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Helpful?
Thank Scarlette R
Joleen H, General Manager at Mercure Sydney Parramatta, responded to this review

Hi Scarlette, Thank you for your review. I am glad that you enjoyed your stay and I look forward to letting our chef know that you enjoy the novelty of the pancake machine. While the rooms are not normally reported to be too noisy, please know that you can request a quieter room - generally rooms on the poolside and...

Umina Beach, Australia
Reviewed 6 November 2016 via mobile

The rooms are clean but no attention to detail. Ripped curtains and chipped enamel in the bath tub looks unsightly. The pool is nice but there was a foul sewerage smell coming from somewhere?? Towels are old and nowhere near white anymore. They smelt of an electrical burnt smell - probably old driers, asked for them to be replaced and...

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Helpful?
Thank Lorna M
Joleen H, General Manager at Mercure Sydney Parramatta, responded to this review

Dear Lorna, Let me start by assuring you that team here sincerely appreciate yours, and all our guest's feedback and that thanking you for it on check out was not an attempt to placate you. Our guest's feedback really is the best method we have to improve and we do take it seriously. When our guest's complain, it is revised...

Gold Coast, Australia
Reviewed 31 October 2016

I recently attended a conference at Western Sydney University and needed somewhere to stay, I chose the Mercure because it was comparatively well priced and presented well on the website. I was not disappointed. It felt like five-star treatment. The rooms were clean, spacious and very comfortable. I was treated like a special guest - right down to the small...

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Helpful?
1Thank SmileyCoyote

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Conference Facilities
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Mercure Sydney Parramatta offers spacious and contemporary 4 star accommodation on the fringe of Parramatta CBD. Attending an event? We are in prime position opposite Rosehill Gardens, a 10 minute drive from Sydney Olympic Park and only a short distance to Parramatta City Raceway and Eastern Creek. Mercure Parramatta is the perfect place to relax with our welcoming M Restaurant and Bar open 7 days. With suites and interconnecting rooms why not bring the kids along they will love the use of our Pool, spa and tennis courts on site. So what are you waiting for? ... more   less 

Additional Information about Mercure Sydney Parramatta

Address: 106 Hassall St, Rosehill, Parramatta, New South Wales 2142, Australia
Region: Australia > New South Wales > Greater Sydney > Parramatta > Rosehill
Price Range: ₹ 6,896 - ₹ 14,953 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Sydney Parramatta 4*
Number of rooms: 164
Reservation Options:
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Also Known As:
Mercure Sydney Parramatta Hotel Rosehill
Mercure Hotel Sydney Parramatta
Mercure Hotel Rosehill
Mercure Sydney Parramatta Rosehill
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Sydney Parramatta staff and other travellers.
2 questions
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Questions? Get answers from Mercure Sydney Parramatta staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“we stayed opposite the lift and had no problems with noise so I think anywhere would be fine”
 of 5 bubbles kristiefarrellynka, 27 Nov 2016 | Read review
“the rooms are old but we just had a standard room so i cant say for the others..”
 of 5 bubbles LeanneM483, 20 Nov 2016 | Read review
“Ask for a room overlooking the pool.”
 of 5 bubbles SmileyCoyote, 30 Oct 2016 | Read review
“Don't be afraid to ask reception for help they are very accommodating,”
 of 5 bubbles 287gavinb, 20 Oct 2016 | Read review
“ask for an upgrade room”
 of 5 bubbles T9659AAphils, 17 Oct 2016 | Read review
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