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Novotel Sydney Norwest

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Novotel Sydney Norwest
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310 Reviews from our TripAdvisor Community

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Showing 307: English reviews
Oz
Reviewed 1 May 2016

Review collected in partnership with Accorhotels.com
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Helpful?
Thank PearlyOz
NovotelSydneyNorwest, Front Office Manager at Novotel Sydney Norwest, responded to this review

Melbourne, Australia
Reviewed 29 April 2016 via mobile

Lovely! Staff are just delightful at this Novotel Hotel. Nothing is too much trouble for these girls! Even a phone call at 11.00 to alert them about my noisy neighbours. All fixed in a matter of minutes. A follow up call that night and another verbal follow up in the morning. Can't ask for more than that! Restaurant was casual...

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Helpful?
Thank Di_Australia1302
NovotelSydneyNorwest, Front Office Manager at Novotel Sydney Norwest, responded to this review

Dear Di_Australia1302 Thank you very much for taking the time to review your recent stay at Novotel Sydney Norwest, it was such a pleasure to receive your lovely feedback. I am very pleased that your noisy neighbour issue was resolved quickly, and the team followed up well. I will definitely pass your feedback on to the rest of the team,...

Brisbane, Australia
Reviewed 26 April 2016

This hotel is in the middle of where I need to be. It is a bit over priced but that is the price you pay to have good service and very clean larger rooms. I ate in the restaurant two nights and the girls serving were very nice helpful and new the menu and what they should offer.

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Helpful?
Thank Glenn B
NovotelSydneyNorwest, Front Office Manager at Novotel Sydney Norwest, responded to this review

Dear glennbT404RY Thank you for your kind comments regarding your recent stay at Novotel Sydney Norwest. It was great to read that you enjoyed our rooms and service. I will pass your comments on to the team, they will be delighted to hear that you enjoyed the service. Thank you once again for sharing your feedback. Hopefully we will see...

Wollongong, Australia
Reviewed 13 April 2016

Stayed here as had sporting events over two days at nearby Valentine Park. Whilst the hotel could use some updating, overall was an excellent experience. Rooms were spacious and clean, and staff were excellent. Had dinner in the restaurant which was beautiful. The buffet breakfast wasn't as good though, however but did the job.

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Helpful?
Thank Jocelyn_H255333
NovotelSydneyNorwest, Front Office Manager at Novotel Sydney Norwest, responded to this review

Dear Jocelyn_H255333, Thank you for your kind review of your stay at Novotel Sydney Norwest Your comments were lovely, and I am very happy you enjoyed your stay. I hope the sporting events you attended were successful, and you had a great time. I will share your comments with the team as encouragement. Thank you again, and I hope we...

Queensland Australia
Reviewed 8 April 2016

The company I work for is located near the hotel, and so this is the location they book for me when I visit for business purposes. I have stayed there now 4 times since just before Christmas, and each time was very happy with almost all aspects of my stay. I would especially comment on the staff - the are...

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Helpful?
Thank packingsuitcases
NovotelSydneyNorwest, Front Office Manager at Novotel Sydney Norwest, responded to this review

Dear packingsuitcases Thank you very much for taking the time to write such a lovely review of your recent stay at our hotel. It is always so special when guests take the time to remember our staff and their names. They work very hard to ensure our guests have a wonderful experience and so we truly appreciate your recognition. All...

Melbourne, Australia
Reviewed 3 April 2016

Stayed at the hotel during Easter holidays. Overall it was a good experience but disappointed with the in house cleaning staff - drinking glasses were not washed properly, bedding was not changed, nor even kids cloths were removed from the bed before tucking the duvet! We found all the lost socks underneath the tucked bedding! Overall, reception staff was welcoming,...

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Helpful?
Thank DrMMAK
NovotelSydneyNorwest, Front Office Manager at Novotel Sydney Norwest, responded to this review

Dear DrMMAK Thank you for taking the time to review your recent stay at our hotel. Your feedback is very valuable to us, and we will take all of your comments on board. Your houskeeping comments have been passed on to our Housekeeping Manager to action. We understand how important not having to pay for WIFI is to our guests...

Sydney, Australia
Reviewed 26 March 2016

Regular Weekly afternoon meetings throughout the last two quarters, has seen the restaurant being shop-vac'd at 4pm on the dot. Great consistency and power to the staff for running a shipshape venue, it's the 95 decibel noise flooding the whole area, eroding any stars which have been hard won, this such a put off! Why not replace the old shopvac...

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Helpful?
Thank Steven C
NovotelSydneyNorwest, Front Office Manager at Novotel Sydney Norwest, responded to this review

Dear Steven C Thank you for taking the time to review our hotel as a meeting venue. We appreciate your comments both positive and constructive. Your feedback is important to us and your comments have been passed on to the Restaurant Manager and Housekeeping Manager. At Novotel Sydney Norwest we continuosly strive for excellence in both service and product, and...

Charleston, South Carolina
Reviewed 23 March 2016

I hate to give poor reviews, but I would never recommend this hotel. The parking lot was scary and not well lit, we were worried about parking our car on the back of the hotel by the back entrance. We were given a room on the first floor - the sliding glass door looked unsafe, the security bar was bent...

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Helpful?
Thank TravelingFamilySC123
NovotelSydneyNorwest, Front Office Manager at Novotel Sydney Norwest, responded to this review

Dear TravelingFamilySC123 Thankyou for taking the time to give your feedback of your recent stay at a hotel in Norwest. Your comments are concerning as your descriptions are not consistent with the layout of our property. Is there a chance that your stay was actually at another hotel in the area? If you would be so kind as to contact...

Brisbane, Australia
Reviewed 22 March 2016

BED - Was disappointed with the quality of the room. The bed was uncomfortable and hard. When we told housekeeping, they just laid a thin mattress topper over! PILLOWS - Advertised a variety of pillows for comfort. But when we requested for FIRM pillows, they gave us all sorts of soft pillows and said they didn't have any firm ones....

Review collected in partnership with Novotel Hotels
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1Thank Sheila2800
NovotelSydneyNorwest, Front Office Manager at Novotel Sydney Norwest, responded to this review

Dear Sheila2800 Thank you for taking the time to tell us about your experience at the Novotel Sydney Norwest. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your constructive feedback is very important to us and all your comments have been passed on to the relevant department heads. I...

Brisbane, Australia
Reviewed 22 March 2016

I have stayed at this hotel on a number of occasions and I look forward to staying each time. The service is exceptional, the rooms are very clean and tidy and the restaurant is excellent with extremely attentive wait staff (in particular Adrian who is a great asset to the Hotel), I would highly recommend this hotel to anyone who...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank philsU9819MP
NovotelSydneyNorwest, Front Office Manager at Novotel Sydney Norwest, responded to this review

Dear philsU9819MP Thank you for taking the time to review our stay at Novotel Sydney Norwest. It is such a pleasure to receive your feedback, I will share your comments with our team, in particular Adrian from our restaurant Rebellion Bar and Grill. He is a great asset to our team and we appreciate your recognition of his hard work....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Ideally located in the heart of the fastest growing business community in Sydney, and only 40 minutes from the Sydney CBD and only 15 minutes from Parramatta, Novotel Sydney Norwest offers you the best of both worlds. With the peace and tranquility of landscaped gardens and beautiful outdoor settings, coupled with our understanding of the needs of today's businesses, Novotel Sydney Norwest offers the perfect balance for corporate business and leisure travellers. Offering 132 superbly appointed rooms including Executive Spa rooms and Balcony King rooms. All rooms featuring king sized beds, tea & coffee making facilities, work desk, high speed internet access, in-room safe, ironing facilities, and cable television with pay per view movie. Hotel facilities include outdoor lap swimming pool, gym, restaurant and bar as well as conferencing facilities catering for up to 300 people. ... more   less 

Additional Information about Novotel Sydney Norwest

Address: 1 Columbia Court, Baulkham Hills, The Hills Shire, New South Wales 2153, Australia (Formerly Crowne Plaza Norwest Sydney)
Region: Australia > New South Wales > Greater Sydney > The Hills Shire > Baulkham Hills
Price Range: ₹ 6,732 - ₹ 14,379 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Sydney Norwest 4*
Number of rooms: 132
Reservation Options:
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Also Known As:
Crowne Plaza Norwest Sydney Hotel Baulkham Hills
Crowne Plaza Baulkham Hills
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Sydney Norwest staff and other travellers.
1 question
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Jervis Bay, Australian Capital Territory, Australia
over a year ago

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Questions? Get answers from Novotel Sydney Norwest staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Nothing to share.”
 of 5 bubbles muzzyyeo, 6 Mar 2017 | Read review
“Rooms on western side get lots of afternoon sunshine, but do overlook pool and parking”
 of 5 bubbles Traveller2283, 2 Mar 2017 | Read review
“Stay in the motel across the road”
  • Our univited guest
 of 5 bubbles terryw432, 9 Dec 2016 | Read review
“Frontside, away from the street”
 of 5 bubbles web9791, 22 Nov 2016 | Read review
“We asked and got a room on the 6th floor fabulous few days”
 of 5 bubbles maxsandy42, 3 Nov 2016 | Read review
5 of 5