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Ramada Plaza Marco Polo Beach Resort

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Ramada Plaza Marco Polo Beach Resort
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1,839 Reviews from our TripAdvisor Community

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There are newer reviews for Ramada Plaza Marco Polo Beach Resort
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Showing 1,185: English reviews
Dallas, Texas
1 review
Reviewed 7 March 2013

The hotel is located on the beach making it excellent location if you are there to enjoy the beach. The hotel is decent for a 3 star property. What made me give this hotel 4 out of 5 is the service. Ducene in concierge services went out of his way to make sure I was comfortable and helped me with... More 

Helpful?
Thank Khadim Ullah K
MarcoPoloBeachRes, Operations Manager at Ramada Plaza Marco Polo Beach Resort, responded to this review

Dear Khadim Ullah K, Thank you for taking the time to write a review for us! We appreciate your recognition of Ducene, one of our concierge staff members. We strive to make every guest feel welcomed at our property and leave with great memories of their stay. Best regards from Sunny Isles, Pablo Martinez Operations Manager More 

New York City, New York
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 March 2013

Recently I spent a week here and can't wait to come back. I was happy with my room, the free breakfast, the pool and the direct access to the beach. The staff all around was extremely accomodating and was always there to assist. They were all great! Who should I start with first? I guess it will be Marlene who... More 

Helpful?
1 Thank Brian B
MarcoPoloBeachRes, Operations Manager at Ramada Plaza Marco Polo Beach Resort, responded to this review

Dear Brian B, Thank you very much for your kind words and for sharing your experience at our property with the world! We are thrilled to hear such positive reviews about our staff. We truly appreciate it and will make sure they get your kuddos. We look forward to hosting your next stay! As usual, you can contact me directly... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 March 2013

I had a great stay in Marco Polo. The pool staff helped me out a lot they told me where everything was and they pointed me to the right direction. The beach was very clean and Michael Juan Alex and Diana always had a smile on their face. I will definitely come back!!

Helpful?
1 Thank Elizabethlaws
MarcoPoloBeachRes, Operations Manager at Ramada Plaza Marco Polo Beach Resort, responded to this review

Dear Elizabethlaws, Thanks for the review and for the mentions of our pool staff. We'll definitely get them a copy of your kuddos! Looking forward to seeing you in the future, Best regards from Sunny Isles, Pablo Martinez Operations Manager More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 February 2013

We have spent 2 months here and will be back. Yes, the hotel may be a little dated, but overall adequate and secure. The valet crew, Walter, Henry, Maria, all hustle. Just call about 15 minutes before you need to depart and your car will be waiting. The pool staff is great. Juan, Alix, Michael and Diana are all great... More 

Helpful?
1 Thank jameswld
MarcoPoloBeachRes, Operations Manager at Ramada Plaza Marco Polo Beach Resort, responded to this review

Dear Jameswld, Thank you for your review! We are thrilled to hear such positive things about our staff and property. We definitely appreciate you taking the time to share this with other travelers. Our Very Best regards from Sunny Isles, Pablo Martinez Operations Manager More 

Montreal, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 February 2013

I wanted to stay on the beach and see the miami nightlife.I must applaud the service of your bellman one young man stood out in particularly Alexander S. was very helpful.Ales knew all the hotspots to go to on the Beach he reccommended great activities and restaurants.The room was decent bed was very comfy pillows were soft no complaints there.The... More 

Helpful?
1 Thank Rebecca G
MarcoPoloBeachRes, Operations Manager at Ramada Plaza Marco Polo Beach Resort, responded to this review

Dear Rebecca G, Thank you for your recent review! We appreciate your mentions of the staff members, and for letting the world know about your experience at the Hotel. We look forward to having the pleasure to hosting your stay in the future! Best regards from Sunny Isles, Pablo Martinez Operations Manager More 

Mississauga, Canada
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 18 February 2013

Was part of a group that had made arrangements for an early check in (normal check in is 4pm). We told them a head of time that we would be arriving around 9am, and we were told that wouldnt be a problem.... After traveling all night we arrived at the Hotel at 9am to find out NONE of the 5... More 

Helpful?
2 Thank LukeInCanada
MarcoPoloBeachRes, Operations Manager at Ramada Plaza Marco Polo Beach Resort, responded to this review

Dear LukeInCanada, Thank You for taking the time to write a review regarding your group stay. We do try to accommodate all requests for our groups when we are notified in advance. We are truly sorry your early check in request was not done properly. I am copying my Sales Dept as well as Front Office and Housekeeping regarding this... More 

Olathe, Kansas
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 17 February 2013

Stayed Feb. 13, 2013 with husband/boys-14 and 15. Not much else available so booked about a week ahead. Knew about $18 valet fee--not included--but didn't tell us to call way ahead to get the car--took over 20 min to get. Charged extra $13 for hotel amenities-pool/ but came back from cruise on strip thinking we would eat /drink at pool... More 

Helpful?
3 Thank glaaber62
MarcoPoloBeachRes, Operations Manager at Ramada Plaza Marco Polo Beach Resort, responded to this review

Dear glaaber62. Thank you for taking the time to write a review for our property. We are disappointed to learn about recent stay. Our Pool Bar and Grill do close at 6:00 PM , we are contemplating the option to keep it open til later over the summer months. Regarding the breakfast, we have made many improvements over the past... More 

Los Angeles, California
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 14 February 2013

Hotel is in serious need of renovation. It felt dirty. The staff was very nice and accommodating when we needed help. The beach was littered with trash. The pool was okay. I would not stay at this hotel again, nor would I recommend it to anyone.

Helpful?
1 Thank rignon
MarcoPoloBeachRes, Operations Manager at Ramada Plaza Marco Polo Beach Resort, responded to this review

Dear rignon, Thank you for your feedback. We are truly disapointed with your recent review . We have started soft renovations of the property such as the Lobby Area and now moving to the Meeting Space as well as Pool area/furniture. Our beaches in Sunny Isles are rated as one of the Top Beaches in Florida and the country. The... More 

São Paulo, Brazil
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 5 February 2013

This is a good, but old hotel. Needs a renovation. They provide a good service and the people are committed, like Mrs Helena Alcantara, a very kind and responsive person. You should have more employees like her.

Helpful?
1 Thank Mauricio C
MarcoPoloBeachRes, Operations Manager at Ramada Plaza Marco Polo Beach Resort, responded to this review

Dear Mauricio C, Thank you very much for your recent review and your mention of Mrs Helena Alcantara! We truly appreciate it and we'll make sure our entire staff gets a copy as a perfect example of a kind and responsible employee. Best regards from Sunny Isles, Pablo Martinez Operations Manager More 

Bristol, Connecticut
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 February 2013

The Hotel was OK but we arrived at 8:15pm after our flight and all of the water/pool/beach amenities closed at 8:00. There was NOTHING to do within walking distance and we were without a car because we were leaving in the morning on a cruise. The Buffet breakfast was a complete ripoff. Also, There was loose wiring hanging beside the... More 

Helpful?
1 Thank SGTB333
MarcoPoloBeachRes, Operations Manager at Ramada Plaza Marco Polo Beach Resort, responded to this review

Dear SGTB333, We are disapointed to read about your recent stay with us. Our Pool is definitely closed at 8:00 Pm as most hotels in the area are. Regarding our breakfast, we keep striving to improve it day by day with more choices. Our BUFFET Continental breakfast is included for 2 people in the room, free of charge to the... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Bar/Lounge
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning

Additional Information about Ramada Plaza Marco Polo Beach Resort

Address: 19201 Collins Avenue, Sunny Isles Beach, FL 33160
Region: United States > Florida > Sunny Isles Beach
Price Range: ₹ 7,729 - ₹ 16,210 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ramada Plaza Marco Polo Beach Resort 3*
Number of rooms: 250
Reservation Options:
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Also Known As:
Ramada Plaza Marco Polo Beach Hotel North Miami Beach
Ramada Miami Beach
Ramada Marco Polo
Ramada Plaza Marco Polo Beach Resort Sunny Isles Beach, Florida
Hotel Style:
#4 Top resorts Hotel in Sunny Isles Beach
#7 Green Hotel in Sunny Isles Beach
#7 On the Beach Hotel in Sunny Isles Beach
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Questions & Answers

Here's what travellers have asked, with answers from Ramada Plaza Marco Polo Beach Resort staff and other travellers.
32 questions
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Toronto, Canada
Brevard, North Carolina
20 days ago
7 months ago

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Questions? Get answers from Ramada Plaza Marco Polo Beach Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Had some tub issues where I couldn't turn on the water but they sent soemone oevr to get it fix that night and the the after. I reccoment you check everything works properly before you have a guest in it.”
 of 5 bubbles sagrariob997, 30 Nov 2016 | Read review
“Expect a $100 deposit, $15 resort fee per day, $20 valet parking fee per day. I stayed Nov 5 - Nov 13 and housekeeping would barely come clean up without me asking for someone.”
 of 5 bubbles 210kenyak, 15 Nov 2016 | Read review
“You get what you pay for ....... ”
 of 5 bubbles 463devm, 12 Nov 2016 | Read review
“Ask for room that is ocean or partial ocean front”
 of 5 bubbles ArdenS_13, 4 Nov 2016 | Read review
“The cleaning staff will ask yoh to leave by 10 am on check out day.”
 of 5 bubbles 965lamars, 2 Nov 2016 | Read review
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