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Ramada Plaza Marco Polo Beach Resort

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Ramada Plaza Marco Polo Beach Resort
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2,020 Reviews from our TripAdvisor Community

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Showing 1,335: English reviews
Start your review of Ramada Plaza Marco Polo Beach Resort
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Reviewed yesterday NEW

We have a few problems at the beginning, but the staff solucionate most of them. The services of the hotel were very nice and the location very good as well. The gym is very good. The room was excelent

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Helpful?
Thank leopol600
Madrid, Spain
HOTEL’S FAVOURITE REVIEW
Reviewed 19 December 2016

Hotel has been under renovation. Great improvements have been made on the facilities. The location is superb, and the all staff is always trying to make your stay as comfortable as possible. We will go back next year.

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Helpful?
1Thank mhz1303
About Hotel's Favourite Review
Stamford, Connecticut
Reviewed yesterday NEW

First of all it looks nothing like the pictures posted on the website, the room was old, had a weird smell and had cockroaches :( ... breakfast wasn't available because another event was going on. The gym is a small room with really old machines, some of these didn't work. I couldn't get the wifi to work even after spending...

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Helpful?
Thank Marco C
00gc, Guest Relations Manager at Ramada Plaza Marco Polo Beach Resort, responded to this review

Thank you for staying with us and taking the time to post a review. We are terribly sorry for problems with our housekeeping service during your stay. We do have procedures in place to prevent these types of oversights. Your comments about the equipment in the gym will be shared with our brand leaders when determining where we can make...

Placitas, New Mexico
Reviewed 6 days ago NEW

I was not advised that the hotel was reserved for a religious group when I booked. No food was available in normal fashion. Hotel Marco Polo Beach Resort was entirely reserved for private group use. We were booked and prepaid without a warning and we had to cancel because my wife could not access use of hotel for her COPD...

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Helpful?
Thank danielfU690ZQ
00gc, Guest Relations Manager at Ramada Plaza Marco Polo Beach Resort, responded to this review

I appreciate you taking the time to provide feedback, and I am sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and I apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Again, we are sorry for the inconvenience. Thank you,...

Caracas, Venezuela
Reviewed 1 week ago

Review collected in partnership with Ramada
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Helpful?
Thank F7830JVjesusm
00gc, Manager at Ramada Plaza Marco Polo Beach Resort, responded to this review

Montoursville
Reviewed 1 week ago

The room was nice and the bed was comfortable. The view from the balcony was amazing. The pool was nice and not overcrowded. The beautiful beachfront was just steps away. There were chairs and umbrellas available for rent on the beach.

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Helpful?
Thank Gerilyn K
00gc, Manager at Ramada Plaza Marco Polo Beach Resort, responded to this review

Gerilyn, thank you for staying with us and sharing your experience at Ramada Plaza Marco Polo Beach Resort. We are so pleased to read you loved your comfortable room along with the beautiful view it provides and that you were impressed with our oceanfront location. We look forward to welcoming you back for another outstanding stay in the near future....

Reviewed 1 week ago

Just have to claim that I have tried resolving my experience with both kevin the front desk manager that does not return 4 calls with messages left as well as paula who took one of my calls and heard my concerns-- just feel the need now to let others know- they obviously do not take their hotel customer's experiences seriously....

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Helpful?
Thank coy2002
00gc, Guest Relations Manager at Ramada Plaza Marco Polo Beach Resort, responded to this review

Thank you for being our guest and for taking time to review your stay. We are sorry for the inconvenience you experienced due to lack of parking a larger vehicle in our main lot. We always try to accommodate our valued guests to the best of our abilities, so I am sorry that you encountered this frustration during your visit....

Highland Park
Reviewed 1 week ago via mobile

Here for a Passover getaway. Carribean Kosher Tours. The hotel staff are friendly, helpful and professional. Rooms are clean- just older. Food is OK and plentiful. Wait staff: outstanding. Overall a great value.

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Helpful?
Thank lsfk9eh
00gc, Manager at Ramada Plaza Marco Polo Beach Resort, responded to this review

Thank you for choosing Ramada Plaza Marco Polo Beach Resort and for sharing your wonderful feedback. We are so pleased to read that you liked our friendly associates, the food we serve and your clean room as well. We hope you will choose us again whenever your travels bring you back to the North Miami Beach area. Thank you, Guest...

Elmira, New York
Reviewed 1 week ago

The resort was putting in a new water heater the first day of our stay but neglected to mention that when I called the day before(it was planned and they knew ahead of time). Room was dirty(hair in shower, lingerie sticking from behind dresser, sand on the tile floor). Beach had seaweed all over and was finally cleaned the last...

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Helpful?
Thank ploysch1324
00gc, Manager at Ramada Plaza Marco Polo Beach Resort, responded to this review

Thank you for evaluating your stay. Our main goal is ensuring the comfort and satisfaction of our guests, and we apologize for letting you down. Your comments will be reviewed with our team to ensure we focus on correcting and preventing such mistakes. We are sorry your stay was not ideal, and we hope you will give us an opportunity...

Colorado Springs, CO
Reviewed 1 week ago

I stayed the Miami Beach area in three different hotels for spring break with my college-aged daughters. One was a dump, and another was a boutique hotel. This one of the three would be my preference to go back to. I would have very little bad to say about it if not for the difficulty of parking. It is valet...

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Helpful?
Thank duwayneandcindy
00gc, Manager at Ramada Plaza Marco Polo Beach Resort, responded to this review

Thank you for sharing your experience at Ramada Plaza Marco Polo Beach Resort. We are glad you were overwhelmed not only with our oceanfront location and your room but also with our outstanding hospitality. We loved having you and your daughters as our guest and look forward to welcoming you all in the future. Thank you, Guest Relations

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Dry Cleaning

Additional Information about Ramada Plaza Marco Polo Beach Resort

Address: 19201 Collins Ave, Sunny Isles Beach, FL 33160-2202
Region: United States > Florida > Sunny Isles Beach
Price Range: ₹ 7,390 - ₹ 14,002 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ramada Plaza Marco Polo Beach Resort 3*
Number of rooms: 250
Reservation Options:
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Also Known As:
Ramada Plaza Marco Polo Beach Hotel North Miami Beach
Ramada Miami Beach
Ramada Marco Polo
Ramada Plaza Marco Polo Beach Resort Sunny Isles Beach, Florida
Hotel Style:
#4 Top resorts Hotel in Sunny Isles Beach
#7 On the Beach Hotel in Sunny Isles Beach
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Questions & Answers

Here's what travellers have asked, with answers from Ramada Plaza Marco Polo Beach Resort staff and other travellers.
39 questions
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Questions? Get answers from Ramada Plaza Marco Polo Beach Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“You are lucky if you get a high floor with a view of the beach.”
duwayneandcindy, 12 Apr 2017 | Read review
“Update furniture, carpet, and repaint rooms. The room was very outdated and looked like it was falling apart. My microwave did not work but the beds were very comfortable. ”
nmoraga, 20 Mar 2017 | Read review
“Don't book here”
lucyo833, 17 Mar 2017 | Read review
“Needs remodeling ”
chayilr, 13 Mar 2017 | Read review
“We had an oceanfront room on the 9th floor. Fabulous sunrises! Hotel staff was very helpful with room suggestion! Room and pool were excellent and clean. Beach area was very clean too!”
laurabZ8042QJ, 13 Mar 2017 | Read review
5 of 5