We had a great time at this property! The pool area is phenomenal, and the beach is gorgeous. There is a lot of construction going on at the adjoining properties which was loud, but the pool was perfection! Watch for the large iguanas and little lizards! Make sure to try to Pina Coladas and don't forget to ask for a chair cover. If you plan on night swimming, ask for extra towels before the towel service leaves for the night, and be sure to check out the hospitality room for coffee in the morning!
We love this resort for the proximity to the beach and the amenities. The spa is amazing and the daily breakfast buffet is great for families. There are activities for the kids and plenty of fun to be had at the pool, beach and waterspouts.
The girl from front desk Polina was supper nice and helpful with us. She helped a lot. The hotel very good, food delicious. The service was supper amazing. My family stayed happy. The staff very friendly.
We love this hotel. Everything was excellent especially the service at the poolside dining. Maria was very attentive and helpful to serve us with excellence. Rafael was excellent as well. We would definitely return in the future. The only negative was the construction going on next door, but after the first day we barely noticed it.
Check in went smoothly as well as valet/bellhop service. A great place for a family. The view on the higher floors is amazing and I love that they have a balcony. The housekeeping service was wonderful. There are 4 elevators, never spent much time waiting. Recommend 1 bedroom, as it has full kitchen/fridge with an ice/water maker, and plenty of room for everyone. Washer/dryer in room as well. Pool and beach service was wonderful. Publix, 24 hr CVS, McDonalds (and not yet open Burker King), made shopping and quick meals easy. Food in the hotel was great, along with the service. Great experience from start to finish, and we look forward to a return visit.
Literally booked the night before boarding plane! Beautiful hotel, beach and pools, in hotel restaurants walking distance, best part Carlos the poolside cantina bartender so nice, professional, friendly, & best pina colada's! 🍹
The front desk staff is extremely unfriendly and not helpful at all. Bell service wouldn’t deliver my suitcase even after I called 4 times. I had to wait for 3 hours as I couldn’t leave the room while my children were sleeping. Eventually, after my children woke up I went down, found my suitcase and brought it to the room myself. Food menu has no healthy meals, it’s very generic and not tasty at all. Lastly, there is no soundproof in the rooms at all. You hear everything: doors slamming, people partying, children crying, you name it.
It is a beautiful family place including for those of us who love dogs, the highly recommended spectacular restaurant, the public areas, the very nice rooms. Thank you all because they make you feel at home.!!!
We had a good time in general, but two issues came up everyday- there was no omelette station at the buffet breakfast and there is no adult swimming pool. The sign on the ‘adult’ pool says children must be accompanied by an adult, but there were kids running, splashing, screaming & diving at the adult pool everyday…it’s probably because it’s the holidays from school so there’s a ton of families- maybe too many for the family pool, but if they fixed the water fall and put in a slide at the family pool, none of the kids would want to be near the boring adult lap pool!
My, family liked very much the resort, the beach service leaves the beach even better, the pool is very nice anda have a very good spa and one problem was the tv (chromecast) not working, the beach is very good.