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DoubleTree by Hilton Memphis Downtown

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1,677 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Memphis Downtown
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Showing 1,642: English reviews
Reviewed 26 January 2016

Hotel staff was very friendly and helpful, rooms were very clean, and the security guard in the lobby was much appreciated. Would highly recommend this hotel for staying in downtown Memphis.Pet friendly and a great over all stay.

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Helpful?
Thank Michelle P
Bridget S, Manager at DoubleTree by Hilton Memphis Downtown, responded to this review

Thank you so much for your very nice comments about the hotel and the staff. I am glad you had a great stay with us. We look forward to welcoming you back the next time you are in Memphis!

Reviewed 21 January 2016

Booked thought agent. Total cost (including tax of 17.7%) was quoted to me prior to booking. Upon departure, I was charged a mark up of roughly 25%. To resolve, I had to go back to my booking agent and have them work the dispute with Hilton -- disappointing in that I am a Hilton Gold Honors member. Other than this...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Jeff F
Bridget S, Manager at DoubleTree by Hilton Memphis Downtown, responded to this review

We’re very sorry that you encountered an unacceptable level of service. We do our best to make sure all of our guests have a rewarding stay. Once again we sincerely apologize for any inconvenience you may have endured during your stay with us.

Plainfield, NJ
Reviewed 21 January 2016

Great experience. Staff was friendly & helpful. wonderful recommendations to local restaurants. Also enjoyed the excellent location - close to Memphis Grizzlies, Rendezvous & Flight. Wonderful & would stay again. Just wish the pool was open.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank nrkmccarthy
Bridget S, Manager at DoubleTree by Hilton Memphis Downtown, responded to this review

Thank you so much for your very kind words regarding your stay. We look forward to welcoming you back the next time you are in Memphis!

Honolulu, Hawaii
Reviewed 20 January 2016

I travel for a living and was surprised that this Hilton property was unable to link my Hilton honors number with my room. I do not pay for the room my company does but I charge meals and pay at checkout. The front desk would not look into helping me and was even not helpful in getting me the number...

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Helpful?
Thank Bill L
Bridget S, Manager at DoubleTree by Hilton Memphis Downtown, responded to this review

We’re sorry we didn’t provide the high quality of service you deserve. This is not typical of our staff, and we will share your comments with our front desk staff. We try to make each guest experience a great one at our hotel as your satisfaction is important to us. Thank you again for your feedback and we hope you’ll...

Reviewed 20 January 2016 via mobile

I have stayed in Hilton-branded hotels all over the country and this was by far the dirtiest I have seen. I tried to hang in there but the filthy, dusty carpets and smell were too much to handle. The mold smell on the shower (see pictures) was unbearable. To make matters worse, the lighting is terrible - cheap fluorescent lights....

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Helpful?
Thank Matt W
Bridget S, Manager at DoubleTree by Hilton Memphis Downtown, responded to this review

I appreciate the review of your recent stay at our hotel. I understand that you were disappointed and that we came short of delivering what you are accustomed to expect from us. I truly apologize if this was the case and I can assure you that I will definitely keep your review in mind to improve our in-property experience. We...

Dallas, Texas
Reviewed 19 January 2016

This isn't a 2 star comparing to the range of possible places to stay (e.g. it's better than a hostel). It's 2-star for the price range/expectation. The Good: The location is great - easily walkable to about anything you want to do downtown. The linens were fine and generally they kept the room clean. Hotel staff was friendly and attentive....

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Helpful?
Thank astaplet82
Bridget S, Manager at DoubleTree by Hilton Memphis Downtown, responded to this review

Thank you for writing a review about your recent stay at our hotel. We are very sorry that we did not exceed your expectations. Your satisfaction is important to us, and we try hard to make sure our guests have a rewarding experience. Thank you also for your feedback regarding out valet price for parking. Parking prices in the area...

Lancaster, Pennsylvania
Reviewed 16 January 2016

On our trip to Memphis we stayed at this great hotel, it was centrally located, near the Fed Ex Forum, which we enjoyed a Grizzlies vs. Celtics game and also only a few blocks away from Beale Street. We had such a great time, staff was friendly the hotel overall was clean, and made our trip very pleasant. We also...

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Helpful?
Thank Monica C
Bridget S, Manager at DoubleTree by Hilton Memphis Downtown, responded to this review

Thank you so much for your very nice comments about the hotel and the staff. I am glad you had a great stay with us. We look forward to welcoming you back the next time you are in Memphis!

Como, Italy
Reviewed 14 January 2016

I stayed with my sister during a road trip for one night. We chose the hotel based on location and price. The room was spacious and we were really happy with it. As always, bathroom could use an update but it was ok. We thought the hotel was going to be closer to Beale St. It's walking distance but it...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Cristina S
Bridget S, Manager at DoubleTree by Hilton Memphis Downtown, responded to this review

Thank you for sharing your comments about your stay. We really appreciate your business! Come again soon.

Little Rock, Arkansas, United States
Reviewed 14 January 2016

If you are looking for a hotel in downtown Memphis and are a Hilton Honors member, this is a great place to stay. It is close to all the attractions (Beale Street, Main Street, Peabody Hotel) with enough distance to avoid excessive noise. The staff are especially nice and accommodating. The valet parking is so very worth the $25. I...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Maria J
Bridget S, Manager at DoubleTree by Hilton Memphis Downtown, responded to this review

Greetings! Thank you for taking the time to post your kind words. We don't take your presence lightly and we're humbled that you selected the Doubletree. Our #1 goal is your comfort & satisfaction. Again, thank you for wonderful comments. We hope to see you again soon!

Memphis, United States
Reviewed 14 January 2016

Terrible hotel. Very dirty. Lazy staff. 1. The hotel elevators have an 1/8" of dust all over them. They're glass elevators. That's easy to clean. 2. There was 1/8 of old, dirty dust caked on the inside of the room's AC unit, meaning it was blowing all over me while I slept. 3. The room was very dark and had...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Joshua D
Bridget S, Manager at DoubleTree by Hilton Memphis Downtown, responded to this review

I appreciate the review of your recent stay at our hotel. I apologize for not being able to provide you with a rewarding experience as you deserved. I can assure you that I will definitely keep your review in mind to improve our in-property experience. We appreciate your business and sincerely apologize that we did not provide you with the...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Multilingual Staff
Official Description (provided by the hotel)
Situated in the heart of Downtown Memphis entertainment district. DoubleTree by Hilton Memphis Downtown has the harmonious blending of modern and historic styles and offers guests the comforts of home as well as the excitement of the Memphis Downtown scene. ... more   less 

Additional Information about DoubleTree by Hilton Memphis Downtown

Address: 185 Union Ave, Memphis, TN 38103-2619
Region: United States > Tennessee > Memphis
Price Range: ₹ 9,477 - ₹ 20,915 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Memphis Downtown 3.5*
Number of rooms: 280
Reservation Options:
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Also Known As:
Doubletree By Hilton Memphis Downtown Hotel Memphis
Doubletree Memphis
Memphis Doubletree
Hotel Style:
#26 Business Hotel in Memphis
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Memphis Downtown staff and other travellers.
20 questions
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Sheffield, United Kingdom
2 months ago
Portland, Maine
5 months ago
Glencoe, Alabama

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Questions? Get answers from DoubleTree by Hilton Memphis Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Directly across from Peabody Hotel for March of the Ducks and Rendezvous for great ribs!”
 of 5 bubbles 638caseym, 15 Mar 2017 | Read review
“Memphis doesn't offer much in the way of views”
 of 5 bubbles michaelbO8996ZA, 1 Mar 2017 | Read review
“All rooms looked to be about the same, the elevator is convenient.”
 of 5 bubbles daveb186, 1 Mar 2017 | Read review
“top floor!”
 of 5 bubbles Y3741MTkathym, 27 Feb 2017 | Read review
“Don't let them put you in the older part of the hotel.”
 of 5 bubbles sjgatl, 6 Feb 2017 | Read review
5 of 5