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DoubleTree by Hilton Memphis Downtown

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Traveller (303)
Room & Suite (195)
Dining (18)
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Overview
  • Excellent27%
  • Very good34%
  • Average22%
  • Poor11%
  • Terrible6%
Travellers talk about
“tgi fridays”(111 reviews)
“double tree”(105 reviews)
“great location”(282 reviews)
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
3 Star Hotel
All hotel details
Additional information
Offers from DoubleTree by Hilton Memphis Downtown
Special Offer: Double Points, Every Stay
Hotel deals
Offers from DoubleTree by Hilton Memphis Downtown
Special Offer: Double Points, Every Stay
Hotel deals
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Reviews (2,006)
There are newer reviews for DoubleTree by Hilton Memphis Downtown
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All reviewstgi fridaysdouble treegreat locationbeale streetvalet parkingball parkwarm cookiesautozone parkbaseball stadiumtwo blocksmemphis redbirdswithin walking distancevalet servicefedex forumcorner roomper daysun studios
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311 - 315 of 1,963 reviews
Reviewed 2 April 2017

Very enjoyable stay at this hotel during our trip to Memphis for NCAA Tournament games. Our room was very clean and comfortable. We were able to walk to the arena and to some really good restaurants. Our tour bus driver came into the lobby to...More

Review collected in partnership with DoubleTree by Hilton
Thank larryk896
Response from Candace B, Manager at DoubleTree by Hilton Memphis DowntownResponded 6 April 2017

Thank you so much for your very kind words regarding your stay. We look forward to welcoming you back the next time you are in Memphis!

Reviewed 1 April 2017

We recently stayed here for the sweet 16 games. It was priced better than some hotels in the area. The distance to the arena and Beale Street were a huge plus. Check in was no problem as we arrived late at night. I liked having...More

Thank szczecinam
Response from Candace B, Manager at DoubleTree by Hilton Memphis DowntownResponded 2 April 2017

Thank you for sharing your experience. I'm disappointed that we did not exceed your expectations. I will be sure to share this with our team as hospitality and satisfaction is our 100% focus. We hope that you will give us another chance in the near...More

Reviewed 30 March 2017

My best friend and I had a girls getaway weekend in Memphis, TN, and we stayed at the DoubleTree on Union Ave. It's a beautiful hotel with very comfortable rooms and the best service I have had in a long time! The front desk girls...More

Thank Cara H
Response from Candace B, Manager at DoubleTree by Hilton Memphis DowntownResponded 1 April 2017

Thank you Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

Reviewed 30 March 2017 via mobile

This hotel is a little tired and could do with a makeover. It was clean and comfortable but is in need of a makeover. It has live jazz in the foyer during checkin between about 4pm-7pm which gave it a lovely vibe - but with...More

Thank Sparki77
Response from Candace B, Owner at DoubleTree by Hilton Memphis DowntownResponded 1 April 2017

Thank you for taking the time to share your feedback on your recent stay. We appreciate your feedback and we will keep your comments in mind to help evolve our guest experience. Thank you once again for our feedback.

Reviewed 28 March 2017

Stay away! Under staffed, blank stares to questions, rooms look like they haven't been remodeled since the 1970's, way over priced. TGI Fridays in the hotel is just as bad if not worse on staffing and service.

Review collected in partnership with DoubleTree by Hilton
Thank sethm141
Response from Candace B, Manager at DoubleTree by Hilton Memphis DowntownResponded 30 March 2017

Thank you for sharing your experience with other travelers. I'm disappointed that we did not exceed your expectations. I will be sure to share this with our team as service and satisfaction is our #1 goal. Again, thank you for your feedback.

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About
Amenities
Top amenities
Restaurant
Pool
Room Service
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Things to do
Restaurant
Pool
Fitness Centre with Gym / Workout Room
Bar/Lounge
Outdoor pool
Details
Price range
US$ 153 - US$ 344 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#26 Business Hotel in Memphis
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$ 153 - US$ 344 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#26 Business Hotel in Memphis
Room types
Suites, Non-Smoking Rooms
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Traveller (303)
Room & Suite (195)
Dining (18)
Pool & Beach (13)
Amenities (28)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
855machelleh
29 April 2018|
Answer
Response from Candace B | Property representative |
Dear MachelleH, Thank you for your injury. We try our best to put every Hilton Honors member on our Hilton Honor floors. However, we have more Hilton Honors members than we do Hilton Honors floors. If you could provide me... More
1
Vote
855machelleh
27 April 2018|
AnswerShow all 4 answers
Response from sunny45 | Reviewed this property |
Our room was very clean, no problems at all. We were also on the Hilton Honors floor, don't know if that makes a difference. Even Fridays on-site was okay for a quick snack, but I would go to Beale St for some real Memphis... More
2
Votes
phalpal
28 February 2018|
AnswerShow all 7 answers
Response from Candace B | Property representative |
Good Evening Phalpal, Thank you for your inquiry. We do require a method of payment for incidental's. Our incidental fee is $50 per day. If you should have any additional questions please don't hesitate to contact our hotel... More
0
Votes
Room Tips
"The higher up the better to get away from the noisy lobby/atrium"
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"Try to stay in the upper rooms"
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"Check the room before accepting it"
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"Call ahead - the staff is very accommodating"
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