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Crowne Plaza Memphis East

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483 Reviews from our TripAdvisor Community

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Showing 476: English reviews
Greenville, Mississippi
Reviewed 16 November 2015

The hotel has an easy central location in the city. The complementary breakfast was better than some restaurants. Beds are not too bad because the pillows make up for them. Check-in was a little slow.

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Helpful?
Thank GRMill
IHGCare, Guest Relations Manager at Crowne Plaza Memphis East, responded to this review

Dear GRMill, I appreciate you taking the time to comment about your recent stay at our hotel. We are pleased to read that you have regarded our hotel location to be convenient and complimentary breakfast to be great. On the other hand, please accept our sincere apology for the slow check-in. Thank you for bringing this into our attention as...

Reviewed 18 October 2015 via mobile

We booked the Crowne Plaza Memphis East because it was only one night and we gambled using Hotwire's Secret Hotel. So we got a great rate. My wife and I have stayed at Crowne Plaza's in the past and we've never liked them. It seems that every Crowne Plaza is rundown. So we weren't expecting anything great. Lobby is decent...

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1Thank AARON W
Ryan R, Assistant General Manager at Crowne Plaza Memphis East, responded to this review

Aaron W, We appreciate your business and your feedback. We are currently undergoing renovation to address the property's age. New drywall and carpeting will address what you described in the halls. For your comments on cleanliness, my sincerest apologies. I have spoken to our Exec. Housekeeper and she has addressed the housekeeper that cleaned, and supervisor that inspected, your 6th...

A TripAdvisor Member
Level Contributor
11 reviews
3 hotel reviews
Reviewed 17 October 2015 via mobile

Got a room on the 3rd floor. The smell in the hallway was so bad I couldn't even go into the room (It smelled like roach spray). So I went downstair to ask for a different floor. I got a room in the 6th floor. The smell is still there but a little more tolerable. I just have to tell...

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Thank A TripAdvisor Member
Ryan R, Assistant General Manager at Crowne Plaza Memphis East, responded to this review

TA Member, We appreciate your business and your feedback. Sometimes, there is an odor that smells of stagnant air, a staleness of sorts on certain floors, this is not the case on our third floor. If you smelled anything it would be the mountain mist spray that is used when we vacuum the halls. Hardly roach spray. And, the 6th...

Saint Charles, Missouri
Reviewed 17 October 2015

On a recent trip to Memphis we ended up grabbing a couple nights at the Crowne Plaza Memphis East. When you turn of 240 you start to wonder what kind of hotel is this with the tall black gate around the perimeter. We pulled up and there were three cop cars in the entry, but it did not appear to...

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Thank MatthewHundley
IHGCare, Guest Relations Manager at Crowne Plaza Memphis East, responded to this review

Dear MatthewHundley, Thank you for taking the time to review our property. We work diligently to ensure our facilities are well maintained and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. I am sorry to hear that there were certain aspects of your visit that did not meet your standards in particular...

Jupiter, Florida
Reviewed 11 October 2015 via mobile

Won't ever come back here or any crowne plaza, Man peeing at entrance gate,one person checking in long line, Huge cockroach on the wall in the bedroom, musty smell everywhere,nothi, needs remodeling , breakfast horrible. Nothing Nothing nice to say

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1Thank wendykay12
Ryan R, Assistant General Manager at Crowne Plaza Memphis East, responded to this review

Wendy Kay, Based on your reviews on TripAdvisor, I can tell you are well traveled and I'm so sorry that your experience with us was as unpleasant as you described. I'm sorry that your check in was delayed due to a line, but in all fairness you didn't check in until 12:15am, with a check in time of 3:00pm or...

Louisville, Kentucky
Reviewed 7 October 2015

The hotel is very dated. The furniture and carpet is old and worn and our room smelled musty. Our toilet makes a flushing sound every so often. The view out our window is a roof and the hotel is not in a great area. On a positive note our beds were clean and the staff was nice. The pool water...

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Helpful?
Thank Lhinto3211
Ryan R, Assistant General Manager at Crowne Plaza Memphis East, responded to this review

Lhinto3211, Thanks for staying and for the kind comments about the team and cleanliness. We will be addressing the property's age in the coming weeks as we embark on a full renovation. I am sorry we were unable to accommodate the roll away bed. The front desk was correct in telling you this. This is per fire code based on...

Jackson, Georgia
Reviewed 7 October 2015 via mobile

We have always been partial to the Crowne Plaza franchise. This location is no exception. Great service, great breakfast. All the amenities you expect with an exceptional staff. When we return to Memphis, the Crowne Plaza is where we be.

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Thank Ronald A
Ryan R, Assistant General Manager at Crowne Plaza Memphis East, responded to this review

Ronald A, Thanks for the kind remarks on our property. If you love us now, wait until our renovation is finished in the spring! We'll really knock some socks off! Can you tell we're excited?! Lol. We appreciate your business and hope to welcome you back again soon. Ryan Asst. GM

Aurora, IL
Reviewed 5 October 2015 via mobile

Looking for a nice place to stay, but you don't want to pay for downtown prices look no further. This hotel was great. The staff was wonderful. Rooms were very nice, up to date, king size bed was very comfortable. Located off of 240 it made sightseeing a breeze. Continental breakfast was great, beyond your average cereal and bagels. Our...

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Thank cosmo3172001
Ryan R, Assistant General Manager at Crowne Plaza Memphis East, responded to this review

Cosmo3172001, Thanks for your nice mention regarding our location, team, and buffet breakfast. We appreciate your business and can empathize with your frustration for noisy rambunctious kids. I am glad to hear that we addressed the issue with them. We hope to see you on your next visit to Memphis! Best, Ryan Asst. GM

Reviewed 3 October 2015

No doubt this was a fine hotel when it was young, and overall is poster illustration of a 3-star on the verge of becoming a 2-star. One suspects it was once part of a major chain, was sold to become the Hotel Memphis of two years ago and then resold to IHG to become a Crowne Plaza with expectation of...

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Thank Dave T
Ryan R, Assistant General Manager at Crowne Plaza Memphis East, responded to this review

Dave T, Thanks for your candid review of our property. We appreciate your business and feedback. The reinvestment has already begun and we began the room renovation yesterday. As far as near attractions, you are correct. However, whether its downtown, to the airport, to Poplar towards Midtown, or out towards Shelby Farms and the Agricenter we are convenient because we...

Ochlocknee, Georgia
Reviewed 30 September 2015 via mobile

Had to wait hours for our room to be ready. Some people had waited at least 24 hours. The hotel is in dire need of renovation. The staff is not friendly or helpful. Had to request towels several times before we actually received them. The vending machines were out of most drinks. This hotel needs a major overhaul.

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Thank Robin K
Ryan R, Assistant General Manager at Crowne Plaza Memphis East, responded to this review

Robin K, Thanks for staying and for your feedback. I'm so sorry that you had to wait on your room to be readied. I wish I had more information to better reply to your experience. No one since I have been here has had to wait "24 hours" to check in so I am sorry that you heard misinformation. Our...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Crowne Plaza Memphis East! As we embark on our multi-million dollar renovation to transform into the newest member of the Crowne Plaza family of hotels, we appreciate your patience and understanding. Our 319 room hotel is centrally located in the Thousand Oaks Business Center off I240 at exit 18, Perkins Road. Memphis International Airport (MEM) is a short 10 minute drive from the hotel. Business travelers can benefit from the proximity of our hotel to many nearby companies including Fedex, International Paper, Medtronic and the University of Memphis. Our 100% non smoking hotel offers easy access to many Memphis attractions including the Memphis Zoo, Fedex Forum, Beale Street, the National Civil Rights Museum and, of course, Graceland, the "Home of Elvis Presley". Tunica casinos are just a short drive away. Our guests enjoy such amenities as our indoor and outdoor pool, extensive fitness center, guest laundry and accessible event space including our Cotillion Ballroom. Start the day off with breakfast in our restaurant and after a day of business or sightseeing, relax in the Blue Shoe Bar and Grill with your favorite beverage and a light snack. The Blue Shoe also offers a full dinner menu. If you prefer to go out to dinner, the hotel offers shuttle service within a 5 mile radius until 10pm. We look forward to welcoming you to the Crowne Plaza Memphis East! ... more   less 

Additional Information about Crowne Plaza Memphis East

Address: 2625 Thousand Oaks Boulevard, Memphis, TN 38118 (Formerly Hotel Memphis)
Region: United States > Tennessee > Memphis
Price Range: ₹ 7,521 - ₹ 12,295 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Memphis East 3.5*
Number of rooms: 316
Reservation Options:
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Also Known As:
Memphis Marriott East Hotel Memphis
Marriott Memphis
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Memphis East staff and other travellers.
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Questions? Get answers from Crowne Plaza Memphis East staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for the updated room when you book!”
 of 5 bubbles MeagS2012, 23 Oct 2016 | Read review
“Inquiry about groups/organization staying while you are there.”
 of 5 bubbles dang399, 21 Jul 2016 | Read review
“Different hotel”
 of 5 bubbles bluebear35, 19 Jul 2016 | Read review
“At this time, none of the rooms are renovated so there is not a good one to choose from.”
 of 5 bubbles USShredder, 3 Jun 2016 | Read review
“Don't go there”
 of 5 bubbles IOWNat, 30 Apr 2016 | Read review
5 of 5